BMW of Towson - Service Center

I arrived at the service department on Monday at 7:15 AM and they opened promptly at 7:30 AM. I was helped by my Service Advisor Jim Gugliette immediately. Jim helped check my car and get me in a loaner a and they opened promptly at 7:30 AM. I was helped by my Service Advisor Jim Gugliette immediately. Jim helped check my car and get me in a loaner all before 7:40 AM. I was out the door with a loaner by 7:50 AM. That Monday I was held up in meetings all day and was unable to take the call from my SA Jim. However, he left a detailed message on the issues and the ETA when the work was complete. He told me to expect the work to be completed by Tuesday afternoon and he would follow up and confirm on Tuesday. Tuesday came, and again, I was tied up in meetings throughout the day and could not take his call. Jim again let me a detailed voicemail informing me that the work was done with my car and it could be picked up anytime until 7:00 PM. Picking up was a breeze and took no more than 20 minutes. Overall Jim Gugliette did a great job keeping me informed and being very customer friendly. I will definately use BMW of Towson for Service again. More

I've been a BMW of Towson/Bel Air customer for 14 years. It has been a pleasure driving a BMW, especially our 6 series. The service I’ve received at both locations has been outstanding. I am on a first name It has been a pleasure driving a BMW, especially our 6 series. The service I’ve received at both locations has been outstanding. I am on a first name basis with my service reps in both locations. I always receive a friendly greating on arrival and prompt attention to any issues. The most important part of owning any vehicle, the service! More

Brought my 5 series in unannounced due to a battery issue and I was promptly met by Terrance Savoy of the service department. He provided me with a loaner, promised to have the work complete by 5:30pm the ne and I was promptly met by Terrance Savoy of the service department. He provided me with a loaner, promised to have the work complete by 5:30pm the next day and voila, it was done! While I've only utilized this dealer for service (and not sales) over the past 16 years, I can say without a doubt, that this was the best experience I've had thus far with BMW of Towson's service department! Terrance Savoy is the best!! More

Mr. Kris Kauserud is an amazing service personnel who to work with me when I brought my X3 in for the engine light repair warning. He followed through with me and guarnteed to keep me posted on every detail work with me when I brought my X3 in for the engine light repair warning. He followed through with me and guarnteed to keep me posted on every detail. Customer service is big with me as I determine how I will spend my money and use my consumer purchasing power when receiving customer service. Mr. Kauserud was courteous, professional and very considerate when it came to my having to be at work and my need to have my vehicle back in order to fulfill my employment requirements. BMW Towson is lucky to have him as a employee who makes every effor to give stellar customer service. My experience with Towson BMW has been a good one and I will tell all my friends and colleagues how you strive for excellence. Thank you. More

Please allow me to share my most recent experience with you. On October 11, 2010 I purchased a previously onwed vehicle from Mini of Baltimore Co., a dealership which is onwed and operated by BMW of Towso you. On October 11, 2010 I purchased a previously onwed vehicle from Mini of Baltimore Co., a dealership which is onwed and operated by BMW of Towson. I must say while finalizing my purchase I discovered that some of the employees at this location were not as professional as I assumed them to be. Taking into concideration in todays economy not to many people are coming in to a dealership and purchasing vehicles out right. It was at one moment I started to walk out of the dealership and spend my hard earn money else where. After a long round of dicussion I decided to make the purchase. Note that this vehicle was to be used for business purposes. I had to meet several Maryland State requirements in order to use this vehicle for business purposes and while attempting to meet these requirement I had to have the vehicle re-inspected. It was at that moment I was informed by the mechanic that the vehicle failed the inspection. He advised me of a number of mechanical problems with the car and stated that this would be an extremely costly repair job. It was at that moment he advised me to take the car back to the place of purchase and show them failed inspection sheet. I responded back to Mini of Baltimore to advise them of this issue. Once at this location I requested to speek with the sales manager. Minutes late a gentleman approached me to inquire what was the problem? I advised him of the issue at hand. He then stated that he would need to pull the purchase order and advise his general manager of the issue. As I stood by awaiting for his return a gentleman wearing a black suit walked over and asked if I was being helped? I replied, "Yes sir, thank you." Minutes later the same gentleman return with the sales manager. It was at that moment I learned that the gentleman in black suit was the general manager of Towson Automotive, Inc., Mr. Michael Coleman. We discussed the mechanical problems with the vehicle and afterwards Mr. Coleman had the car brought around to the service bay where his chief mechanic re-inspected the vehicle and discovered the same problems that the other mechanic had noted on the failed inspection sheet. Mr. Coleman return and escorted me to the service bay area where they pointed out the problems. It was at that moment Mr. Coleman assured me that this matter would be address as soon as possible. He stated that due to the holiday approaching within the next couple of days they would not be able to contact the garage who conducted the original inspection. But I assure you that I will contact you that Monday after Thanksgiving. That Monday I recieved a call from Mr. Coleman in reference to have the repairs done to my car. I advised him that this vehicle was being used as a transport vehicle for my company and I would need a replacement vehicle similar to the large luxury sedan inwhich I purchased to continue with my business oligations. Mr. Coleman advised me not worry. The following day I responded to BMW of Towson where I met with the chief service technician, Mr. Saneman. He stated that Mr. Coleman advised him of this matter and to make sure that all things be address. Mr. Saneman had one of his workers transport me to a rent a car company so that I could select a car that met my business needs. Note that BMW of Towson picked up the cost for this rental. Later that evening Mr. Coleman contacted me via telephone to inquire how things went today at the dealership? I informed him that things went well today, Mr. Saneman was very professional, as well as the gentleman who drove me to the rent a car company. He replied, "I'm glad to hear that Mr. Robinson." "I will contact you later." Within the next few days I recieved a call from Mr. Saneman advising me that the repairs to my car had been completed and I could pick it up when ever I'm available. That day Mr. Coleman phoned me once again to make sure I satisfied with the service inwhich they supplied. I told Mr. Coleman that I was extremely satisfied with his services and I'm greatful for the level of professionalism inwhich BMW of Towson has displayed. As a retired police officer and now a new business owner, I truly understand the importance of a great customer relationship. To provide a high quality service to the community is the seal of good business. In other words, I would highly recommend your dealership to my friends, neighbors and associates to stop in and take a look at a true level execellence when it comes to product and service. Thank you Mr. Coleman and the wonderful staff at BMW of Towson. Sincerely, Mr. Charles E. Robinson, President/CEO Luxury and Refinement Transportation Concierge' and Personal Protection 516 North Charles St. Suite 410 Baltimore, Maryland 21201-5044 443-938-9417 landrtansportation@gmail.com More

Every time i deal with bmw of towson i an greeted with the most professional efficient parts staff in the state of maryland. The men of the parts dept go above and beyond, for me every day. Sean little is the most professional efficient parts staff in the state of maryland. The men of the parts dept go above and beyond, for me every day. Sean little is dedicated to perfection and i appreciate the fine job he does. Scott the manager is the oil that keeps the dept running. Linda and ramez the parts drivers are the best in town, true friends... Dont hesitate calling for all of your bmw and porsche parts needs... Joe Frederick Service Director Brookman Motor Works More

Honestly, the level of service is unbelievable at Towson BMW. The staff is terrific and my experience has prompted my family members to consider buying a BMW. I did not have an appointment but the service BMW. The staff is terrific and my experience has prompted my family members to consider buying a BMW. I did not have an appointment but the service department really helped me out! The top on my z4 would not go back up and they were very accommodating. This service department is terrific! I told my family and friends about it and they were so impressed. My sister is looking for a new SUV and is actually looking at BMWs now after hearing about my experience with Towson BMWs service department. I walked right up to the counter and my paperwork was already waiting for me. The cashier was professional and very fast. My car was returned washed and vacuumed. It was a nice touch since I was planning to wash it anyway. Towson BMW just saved me the effort :) I was expecting to rent a car so the loaner was a treat. It was a nice car and a joy to drive. More

Towson BMW has incredible people working to take care of you and your vehicle. We have had nothing but positive experiences with the Service folks there. Our Service Advisor, Jeremy Wojcik, always has ou you and your vehicle. We have had nothing but positive experiences with the Service folks there. Our Service Advisor, Jeremy Wojcik, always has our best interest in mind and gives his 110% to address our needs. He goes above and beyond to make the diffference. We recommend Towson BMW to anyone considering buying a BMW or taking their BMW for service as we would not even consider taking our car anywhere else. Towson BMW is the BEST! Bob Ward More

Very professional operation. I wouldn't even consider going somewhere else for BMW service. They have thought of all the customer service details that make the experience comfortable. The work itself has going somewhere else for BMW service. They have thought of all the customer service details that make the experience comfortable. The work itself has never been an issue. People seemed genuinely concerned that my experience is pleasant and my service has value. And most importantly, they provide free bagels and coffee. More

Northwest BMW takes the cake, Towson Service is the worst we've ever experienced as a BMW owner. The phone tree doesn't work and they do not call back their customers when messages are left for service. We c we've ever experienced as a BMW owner. The phone tree doesn't work and they do not call back their customers when messages are left for service. We called service for a loaner after our car had to be towed starting at 6PM left 3 messages and by the time we got a secretary to find an actual person it was 7:03 at which time we were promptly told that service/loaner closed 3 minutes ago we'd need to take a cab home with no loaner. More