BMW of Towson - Service Center

Very professional operation. I wouldn't even consider going somewhere else for BMW service. They have thought of all the customer service details that make the experience comfortable. The work itself has going somewhere else for BMW service. They have thought of all the customer service details that make the experience comfortable. The work itself has never been an issue. People seemed genuinely concerned that my experience is pleasant and my service has value. And most importantly, they provide free bagels and coffee. More

Northwest BMW takes the cake, Towson Service is the worst we've ever experienced as a BMW owner. The phone tree doesn't work and they do not call back their customers when messages are left for service. We c we've ever experienced as a BMW owner. The phone tree doesn't work and they do not call back their customers when messages are left for service. We called service for a loaner after our car had to be towed starting at 6PM left 3 messages and by the time we got a secretary to find an actual person it was 7:03 at which time we were promptly told that service/loaner closed 3 minutes ago we'd need to take a cab home with no loaner. More

My service advisor Stephane Grabina was very helpfull and answered all of my questions. I am aware that I paid a premium for my services but I shopped around and found that compared to other dealers in the answered all of my questions. I am aware that I paid a premium for my services but I shopped around and found that compared to other dealers in the area they where more than reasonable. I value certain things and one of them is convenience I pay for premium service I drive a premium car and I expect premium service and premium service is what I recieved including a BMW loaner car and a complimentary car wash and vacuum. More

This is the worst Service Department I have had the displeasure to deal with. A change in management had made servicing my car there a terrible experience. They are not competent and failed to fix my c displeasure to deal with. A change in management had made servicing my car there a terrible experience. They are not competent and failed to fix my car properly several time. To add insults to injury, they treat people with non-BMW extended warranties as second rate customers. The attitude of the entire Service Department is unfriendly and aggressive. They do no listen to customers and act extremely superior and are very arrogant. This dealership has really taken a turn for the worse in the last couple of years. It used to be a wonderful place to come. I would avoid going there like I avoid the plague. More

After owning at least twenty-five cars I have to say that this is my worst dealership experience of my life. Had a lemon X5 that was going through brakes every 1500 or so miles. They couldn't fix it and s this is my worst dealership experience of my life. Had a lemon X5 that was going through brakes every 1500 or so miles. They couldn't fix it and said it must be my driving and would no longer honor the warranty. Keep in mind that I also have two 5 series sedans that have never had brake issues and one has 60,000 miles on it. Absolutely disgraceful. More

Everything is fine, until you have a problem with service at Towson. They accept no responsibility for anything that they have done wrong, and basically blow you off. It is a real shame that BMW would allo at Towson. They accept no responsibility for anything that they have done wrong, and basically blow you off. It is a real shame that BMW would allow such a lousy dealer to represent them. Don't be lured in by their promise of a free loaner...this is done just to get you in the door. There are plenty of other good BMW dealerships, Towson is not one of them. More

This is the worst BMW dealer I have ever experienced. I had my car serviced in Illinois and Florida, and never had any problems. However, after 2 visits to Towson BMW, I am convinced this place conducts fr had my car serviced in Illinois and Florida, and never had any problems. However, after 2 visits to Towson BMW, I am convinced this place conducts fradulent business. To make a long story short, I took my BMW for "Inspection II", and ended up paying $3,500. Their "loaner" offer seems to be a bait, and they will try to keep your car as long as possible and do as much unnecessary work as possible. I wish someone had warned me of this place!!! More

I have never before experienced such rude customer service representatives in my life. My service technician never contacted me about my car; I was constantly tracking him down for updates. When I add service representatives in my life. My service technician never contacted me about my car; I was constantly tracking him down for updates. When I addressed this with the service manager, he accused me of lying. I was guaranteed many times that the car would be finished the next day and it never was. When I finally got the car back, they hadn't even fixed the problem. The loaner manager had a horrible attitude and was extremely unprofessional and rude. I would never return to this pathetic excuse for a service center. BMW of Towson is a deplorable representation of the BMW brand. More

I had my M3 in for an alignment which was completed to my specs in a timely fashion. My car was promptly returned. No complaints! Bill in parts has always been very helpful. He is always friendly, tak specs in a timely fashion. My car was promptly returned. No complaints! Bill in parts has always been very helpful. He is always friendly, takes time to make sure I'm getting the parts I need and always gives me the best prices. He's active in the local BMW Club and has made a name for himself as a quality guy. Towson BMW is top notch! More

The sales process was fine. Most of the sales people have come from Northwest BMW and really know their stuff. The price was good and their selection is excellent. HOWEVER--- The service department is someth come from Northwest BMW and really know their stuff. The price was good and their selection is excellent. HOWEVER--- The service department is something else. They advertise that you can just walk in with no appointment, but that is not quite true . They send mailers suggesting you get an oil change before that indicated on your service meter, but you can't get it done unless you come in early and leave it. I have had several problems with my car ,and they rarely fix it on the first try. They usually don't have the correct part on hand, even for a service recall. The free loaner is the only thing that makes me put up with this. You can buy your car here, but you're better off servicing elsewhere! More