BMW of Towson - Service Center

Best Service Guy I've been taking my BMWs to this dealership for years. Jim Gugliette is awesome and keeps in touch throughout the repair. He explains everything ver I've been taking my BMWs to this dealership for years. Jim Gugliette is awesome and keeps in touch throughout the repair. He explains everything very clearly and makes sure you are at ease before letting you leave. More

Best Service Guy Derrick Edwards I have been getting my X 5 serviced here for last 5 years, and I can assure anyone going for service here just ask for Derrick and he will make your l I have been getting my X 5 serviced here for last 5 years, and I can assure anyone going for service here just ask for Derrick and he will make your life so easy. More

best service guy !! I've had many experiences with this bmw service center, and if your taking your bmw in for service, ask for Jim; he will make your life easy. I've had many experiences with this bmw service center, and if your taking your bmw in for service, ask for Jim; he will make your life easy. More

Great dealership with great people! I bought my '11 X5 35d CPO in Jan '14; from that time this dealership has taken care of everything for the vehicle. My service advisor has made himse I bought my '11 X5 35d CPO in Jan '14; from that time this dealership has taken care of everything for the vehicle. My service advisor has made himself available to me day and night and in his scheduled absence he has made sure I have been taken care of, before I even arrived to the dealership. I've dropped in with questions, I've scheduled for service and questions and hands down these guys have never let me down. The sale of the car was pretty simple, I had done my research and knew what I was buying. The day of the sale I found a couple things I didn't that were in disrepair (not hazardous in any manner ie. one clip on the lower side panel was missing) and before I left the lot, parts were on order a service visit was scheduled, and a vehicle was made available to me when I dropped the vehicle off for service. Top notch management skills making the deal happen, kudos. I would highly recommend BMW of Towson to anyone in the market for a luxury line vehicle! More

Been coming here for years I've been going to BMW Towson to get my 535 serviced for years. Jim is usually my service adviser and he's the best! He always tells me whats going on I've been going to BMW Towson to get my 535 serviced for years. Jim is usually my service adviser and he's the best! He always tells me whats going on with my car and he actually tells you how it is instead of beating around the bush. The last time I was there I had to get a rental car from their loaner department because it was going to take a day or two for my car to be worked on. The loaner agent, a red head, I think her name was Jennifer or Jessica, I can't remember exactly, but she was great! She took the time to explain everything I had to sign. She also asked me if I wanted to be put in a 5 series similar to my car or if I'd rather try something different like an x3. I ended up taking the x3 which was a diesel. At first I was unsure about the diesel, but she promised me I'd like it as the gas mileage was much better with diesel. She was very detailed when we inspected the car for any damage and made sure I was aware of what damage she had seen. I ended up really liking the X3 diesel and I'm now thinking about my next car being a diesel. The staff at BMW of Towson has always been great, but with this past experience with Jim and the red headed rental girl pasted all my usual expectations! More

tire Warranty About a year ago, I had to tow in my new BMW for a flat, I only had it for one week. They new the car was under warranty, and they still charge me for About a year ago, I had to tow in my new BMW for a flat, I only had it for one week. They new the car was under warranty, and they still charge me for a new tire. I contacted Michelin and they said that the dealer knew the tire is under warranty for one year and they couldn't understand why they billed me. The service manager called me and I explained, but he sounded cold and uninterested. Also, the Michelin rep called him several times, and he was never available. After all this hassle, I had file a formal complaint to BMW of America and the BBB. After a couple of months of this headache, I finally received a check from Towson BMW, they reimbursed me for the tire. I never take my car there, even thou is so close to where I live. More

Derrick Edwards service advisor I have been servicing my BMWs for over 10 years with the excellent service Advisor Mr DERRICK EDWARDS . He is always welcoming and happy to help or an I have been servicing my BMWs for over 10 years with the excellent service Advisor Mr DERRICK EDWARDS . He is always welcoming and happy to help or answer any question I have even on weekends. He is knowledgeable and treats his customers with utmost respect. Even when he is so busy with calls and running around helping his customers, you always find a smile on his face and willingness to answer your question. He is truly one of the main reasons I service my car at BMW of Towson. If he ever leaves to another dealership, I will probably follow him only because I know he cares greatly about his customers and loves his job. More

I called and spoke to Rich Strickland, the service manager, learned that no appointment was necessary. Made the drive up to Towson Monday morning to drop off my 7-Series for scheduled maintenance and manager, learned that no appointment was necessary. Made the drive up to Towson Monday morning to drop off my 7-Series for scheduled maintenance and a few small items I wanted checked. The service lane was very clear, easy to get to, very comfortable and warm inside. I was introduced to Greg Myers who quickly gathered my information, concerns and completed the necessary paperwork. Time elapsed was less than 5 minutes. Rich took me on a quick tour of the showroom and the store and made me feel comfortable. I needed a rental/loaner as my service was going to take nearly a day. I was introduced to a young lady (I'm sorry I cannot recall her name). She was quick, a vehicle was pulled up for me, we reviewed the paperwork and I was off. Great experience. I was contacted by Greg with updates and he made sure that I knew what was going on with my vehicle and provided me with an estimate for a few additional things I wanted checked. It was nice that I did not have to call him and he called me first. Drove back to get my car, was greeted by Rich again. All of my paperwork was reviewed with me, in detail, and I was walked to the cashier. There were no surprises, everything went very smooth, and they made me feel like I was the only customer in the store that mattered. I pass several BMW dealerships to get to Towson BMW and I'm happy to do that. Top notch service, I will be back!!! Thank you Rich and Greg. More

I called Mike because my 2014 Bmw was having problems starting. He got me right in, gave me a loaner vehicle, and assured me the problem would be resolved and it was. Thanks Mike starting. He got me right in, gave me a loaner vehicle, and assured me the problem would be resolved and it was. Thanks Mike More

I received the most appalling service from BMW of Towson. After arriving at 8AM on Saturday morning to have my car diagnosed as to why the service engine light was on I stood waiting in the service lane for After arriving at 8AM on Saturday morning to have my car diagnosed as to why the service engine light was on I stood waiting in the service lane for 30 minutes before anyone came over to greet me or to tell me they were busy and it would be a few minutes. Finally, 45 minutes later, I received help from a service manager who took me over to the waiting area so my car could be looked at. Over two hours later a diagnosis was made and I agreed to have it fixed. I was told it would only take an hour. However, 30 minutes later the service manager came back over and told me they did not have the part I needed in stock and they would have to order it. I would have to bring my car back on Tuesday morning and leave it to be fixed which I agreed to do after I was assured they would have a loaner for me and I could quickly drop my car for service and take the loaner. Tuesday morning I arrived to drop my car off for service only to be told I would have to wait in line to fill out paperwork for the loaner vehicle even though my service ticket was already written up. After waiting 15 minutes and making it clear I had to head to a meeting and could no longer wait, a nice woman in front of me offered to let me have her place since I was in a rush only to have the gentleman behind the loaner counter tell her I would have to wait because there were several other people still in front of me. (And then he laughed.) At this point I walked back over to the service manger, Derrick, that helped me in the first place and told him I would be leaving and not getting service at this dealership due to the deplorable customer service I had received and despite trying to spend $900 to repair my car at that location they did not seemed pressed for my business. As a BMW owner that has actually never stepped onto a BMW lot before this experience (purchased my car at another dealership,) I am appalled that they would treat a possible future customer (or any customer) in such a terrible manner. The service was so bad I am contemplating never buying a BMW again which is a same because I planned on leasing a new one within the next year. More