BMW of Towson - Service Center

Kris is the best! BMW Towson has always been prompt, kind, and convenient. They provide great loaner cars and have even picked me up when it was inconvenient for me to get to the dealership kind, and convenient. They provide great loaner cars and have even picked me up when it was inconvenient for me to get to the dealership More

This service department in this dealership has the absolute worst customer service. We never received a courtesy call two days after dropping the car off for repairs. After making several calls to th absolute worst customer service. We never received a courtesy call two days after dropping the car off for repairs. After making several calls to the person assigned to our vehicle, he later called only to let us know that they have been way too busy with other vehicles to even diagnose the problem with our vehicle - two days later!!!!! More

Towson BMW made repairs to car I bought ther one year ago at no cost to me. Service and Sales are excellent. In this day and age it is good to get such good service. Thank you very much. at no cost to me. Service and Sales are excellent. In this day and age it is good to get such good service. Thank you very much. More

I went in because the sunroof on my 04 X5 stuck open on the back pane. Jason called me a few hours after dropping it off to tell me it need the cassette replaced. The right track was broken in 2 places. He the back pane. Jason called me a few hours after dropping it off to tell me it need the cassette replaced. The right track was broken in 2 places. He told me they could disable the roof and lock it down. I asked several times if it would be locked down. After getting my X5 back the two panes that make up the sunroof were not locked down but were just laying down and popped up every time I closed the door. When he was confronted with this he began a he said I said argument and there was no solving the issue. Dealership before the customer attitude. I highly recommend Autobahn of Towson over this dealer if you need out of warranty work. More

I have a 1 1/2 year old 328i hard top convertible that was experiencing interior noise when the top was up. A BMW dealership in York, PA told me that the noise was normal for a convertible. I took the v was experiencing interior noise when the top was up. A BMW dealership in York, PA told me that the noise was normal for a convertible. I took the vehicle to Towson BMW and then located the problem and fixed it when promised. I had additional repairs made, I hit a raised man hole cover, and my service advisor called me everyday at 4 pm as promised. I had to take my vehicle in for an oil change today, dealt with a different service advisor, but was equally satisfied. The customer service is outstanding. I don't use the term "outstanding" lightly, as I am in the customer service business and I know that "outstanding" service is rare. From my 2 visits, thus far, I would recommend Towson BMW to any BMW owner for their scheduled maintenance or unexpected repairs. More

Incredible Service Department Jeremy Wojcik - A+ My Incredible Service Department Jeremy Wojcik - A+ My brother in-law purchased a $50k M3 Convertible after my service recommendation to him. Th Incredible Service Department Jeremy Wojcik - A+ My brother in-law purchased a $50k M3 Convertible after my service recommendation to him. The entire service team and management and shop and formen are the best! I drive 35 minutes to go there and love it. Regards, Loay Oweis More

I arrived at the service department on Monday at 7:15 AM and they opened promptly at 7:30 AM. I was helped by my Service Advisor Jim Gugliette immediately. Jim helped check my car and get me in a loaner a and they opened promptly at 7:30 AM. I was helped by my Service Advisor Jim Gugliette immediately. Jim helped check my car and get me in a loaner all before 7:40 AM. I was out the door with a loaner by 7:50 AM. That Monday I was held up in meetings all day and was unable to take the call from my SA Jim. However, he left a detailed message on the issues and the ETA when the work was complete. He told me to expect the work to be completed by Tuesday afternoon and he would follow up and confirm on Tuesday. Tuesday came, and again, I was tied up in meetings throughout the day and could not take his call. Jim again let me a detailed voicemail informing me that the work was done with my car and it could be picked up anytime until 7:00 PM. Picking up was a breeze and took no more than 20 minutes. Overall Jim Gugliette did a great job keeping me informed and being very customer friendly. I will definately use BMW of Towson for Service again. More

I've been a BMW of Towson/Bel Air customer for 14 years. It has been a pleasure driving a BMW, especially our 6 series. The service I’ve received at both locations has been outstanding. I am on a first name It has been a pleasure driving a BMW, especially our 6 series. The service I’ve received at both locations has been outstanding. I am on a first name basis with my service reps in both locations. I always receive a friendly greating on arrival and prompt attention to any issues. The most important part of owning any vehicle, the service! More

Brought my 5 series in unannounced due to a battery issue and I was promptly met by Terrance Savoy of the service department. He provided me with a loaner, promised to have the work complete by 5:30pm the ne and I was promptly met by Terrance Savoy of the service department. He provided me with a loaner, promised to have the work complete by 5:30pm the next day and voila, it was done! While I've only utilized this dealer for service (and not sales) over the past 16 years, I can say without a doubt, that this was the best experience I've had thus far with BMW of Towson's service department! Terrance Savoy is the best!! More

Mr. Kris Kauserud is an amazing service personnel who to work with me when I brought my X3 in for the engine light repair warning. He followed through with me and guarnteed to keep me posted on every detail work with me when I brought my X3 in for the engine light repair warning. He followed through with me and guarnteed to keep me posted on every detail. Customer service is big with me as I determine how I will spend my money and use my consumer purchasing power when receiving customer service. Mr. Kauserud was courteous, professional and very considerate when it came to my having to be at work and my need to have my vehicle back in order to fulfill my employment requirements. BMW Towson is lucky to have him as a employee who makes every effor to give stellar customer service. My experience with Towson BMW has been a good one and I will tell all my friends and colleagues how you strive for excellence. Thank you. More