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BMW of Towson - Service Center

Towson, MD

4.6
371 Reviews

371 Reviews of BMW of Towson - Service Center

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September 12, 2011

I went in because the sunroof on my 04 X5 stuck open on the back pane. Jason called me a few hours after dropping it off to tell me it need the cassette replaced. The right track was broken in 2 places. He More

by ctcomtx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason
June 28, 2011

I have a 1 1/2 year old 328i hard top convertible that was experiencing interior noise when the top was up. A BMW dealership in York, PA told me that the noise was normal for a convertible. I took the v More

by lutzjunk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Kauserud
April 29, 2011

Incredible Service Department Jeremy Wojcik - A+ My Incredible Service Department Jeremy Wojcik - A+ My brother in-law purchased a $50k M3 Convertible after my service recommendation to him. Th More

by loayoweis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wojcik
April 26, 2011

I arrived at the service department on Monday at 7:15 AM and they opened promptly at 7:30 AM. I was helped by my Service Advisor Jim Gugliette immediately. Jim helped check my car and get me in a loaner a More

by mbshen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Gugliette
March 29, 2011

I've been a BMW of Towson/Bel Air customer for 14 years. It has been a pleasure driving a BMW, especially our 6 series. The service I’ve received at both locations has been outstanding. I am on a first name More

by Hans49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrance Savoy, Bill McCaulley, Al Longo
March 25, 2011

Brought my 5 series in unannounced due to a battery issue and I was promptly met by Terrance Savoy of the service department. He provided me with a loaner, promised to have the work complete by 5:30pm the ne More

by mldevjr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Terrance Savoy, Terrence Savoy
February 18, 2011

Mr. Kris Kauserud is an amazing service personnel who to work with me when I brought my X3 in for the engine light repair warning. He followed through with me and guarnteed to keep me posted on every detail More

by Lceast2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Kauserud
December 15, 2010

Please allow me to share my most recent experience with you. On October 11, 2010 I purchased a previously onwed vehicle from Mini of Baltimore Co., a dealership which is onwed and operated by BMW of Towso More

by Charles Robinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Michael Coleman and Jack Saneman
September 15, 2010

Every time i deal with bmw of towson i an greeted with the most professional efficient parts staff in the state of maryland. The men of the parts dept go above and beyond, for me every day. Sean little is More

by JOE FREDERICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SEAN LITTLE
March 31, 2010

Honestly, the level of service is unbelievable at Towson BMW. The staff is terrific and my experience has prompted my family members to consider buying a BMW. I did not have an appointment but the service More

by lhawkins10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephane