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BMW of Towson - Service Center

Towson, MD

4.6
378 Reviews

378 Reviews of BMW of Towson - Service Center

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February 27, 2014

I called and spoke to Rich Strickland, the service manager, learned that no appointment was necessary. Made the drive up to Towson Monday morning to drop off my 7-Series for scheduled maintenance and More

by Jack21204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Strickland, Greg Myers
February 17, 2014

I called Mike because my 2014 Bmw was having problems starting. He got me right in, gave me a loaner vehicle, and assured me the problem would be resolved and it was. Thanks Mike More

by cantrice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mike mccormick, Mike McCormack
May 28, 2013

I received the most appalling service from BMW of Towson. After arriving at 8AM on Saturday morning to have my car diagnosed as to why the service engine light was on I stood waiting in the service lane for More

by TMHessler
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Derrick Edwards
November 11, 2012

I purchased a 2011 used BMW car from this dealer thinking that the dealer has checked out the vehicle and repaired any issues that needed to be resolved. After 3 months, I needed to take it in for an electr More

by dino123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Strickland, Terrence Savoy
October 29, 2012

Kris is the best! BMW Towson has always been prompt, kind, and convenient. They provide great loaner cars and have even picked me up when it was inconvenient for me to get to the dealership More

by gmack22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
October 04, 2012

This service department in this dealership has the absolute worst customer service. We never received a courtesy call two days after dropping the car off for repairs. After making several calls to th More

by Wanjikuj
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
December 01, 2011

Towson BMW made repairs to car I bought ther one year ago at no cost to me. Service and Sales are excellent. In this day and age it is good to get such good service. Thank you very much. More

by fifigreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Brand and Jim Gugliette, Bo Brand, Jim Gugliette
September 12, 2011

I went in because the sunroof on my 04 X5 stuck open on the back pane. Jason called me a few hours after dropping it off to tell me it need the cassette replaced. The right track was broken in 2 places. He More

by ctcomtx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason
June 28, 2011

I have a 1 1/2 year old 328i hard top convertible that was experiencing interior noise when the top was up. A BMW dealership in York, PA told me that the noise was normal for a convertible. I took the v More

by lutzjunk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Kauserud
April 29, 2011

Incredible Service Department Jeremy Wojcik - A+ My Incredible Service Department Jeremy Wojcik - A+ My brother in-law purchased a $50k M3 Convertible after my service recommendation to him. Th More

by loayoweis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wojcik