BMW of Towson - Service Center

Been coming here for years I've been going to BMW Towson to get my 535 serviced for years. Jim is usually my service adviser and he's the best! He always tells me whats going on I've been going to BMW Towson to get my 535 serviced for years. Jim is usually my service adviser and he's the best! He always tells me whats going on with my car and he actually tells you how it is instead of beating around the bush. The last time I was there I had to get a rental car from their loaner department because it was going to take a day or two for my car to be worked on. The loaner agent, a red head, I think her name was Jennifer or Jessica, I can't remember exactly, but she was great! She took the time to explain everything I had to sign. She also asked me if I wanted to be put in a 5 series similar to my car or if I'd rather try something different like an x3. I ended up taking the x3 which was a diesel. At first I was unsure about the diesel, but she promised me I'd like it as the gas mileage was much better with diesel. She was very detailed when we inspected the car for any damage and made sure I was aware of what damage she had seen. I ended up really liking the X3 diesel and I'm now thinking about my next car being a diesel. The staff at BMW of Towson has always been great, but with this past experience with Jim and the red headed rental girl pasted all my usual expectations! More

tire Warranty About a year ago, I had to tow in my new BMW for a flat, I only had it for one week. They new the car was under warranty, and they still charge me for About a year ago, I had to tow in my new BMW for a flat, I only had it for one week. They new the car was under warranty, and they still charge me for a new tire. I contacted Michelin and they said that the dealer knew the tire is under warranty for one year and they couldn't understand why they billed me. The service manager called me and I explained, but he sounded cold and uninterested. Also, the Michelin rep called him several times, and he was never available. After all this hassle, I had file a formal complaint to BMW of America and the BBB. After a couple of months of this headache, I finally received a check from Towson BMW, they reimbursed me for the tire. I never take my car there, even thou is so close to where I live. More

Derrick Edwards service advisor I have been servicing my BMWs for over 10 years with the excellent service Advisor Mr DERRICK EDWARDS . He is always welcoming and happy to help or an I have been servicing my BMWs for over 10 years with the excellent service Advisor Mr DERRICK EDWARDS . He is always welcoming and happy to help or answer any question I have even on weekends. He is knowledgeable and treats his customers with utmost respect. Even when he is so busy with calls and running around helping his customers, you always find a smile on his face and willingness to answer your question. He is truly one of the main reasons I service my car at BMW of Towson. If he ever leaves to another dealership, I will probably follow him only because I know he cares greatly about his customers and loves his job. More

I called and spoke to Rich Strickland, the service manager, learned that no appointment was necessary. Made the drive up to Towson Monday morning to drop off my 7-Series for scheduled maintenance and manager, learned that no appointment was necessary. Made the drive up to Towson Monday morning to drop off my 7-Series for scheduled maintenance and a few small items I wanted checked. The service lane was very clear, easy to get to, very comfortable and warm inside. I was introduced to Greg Myers who quickly gathered my information, concerns and completed the necessary paperwork. Time elapsed was less than 5 minutes. Rich took me on a quick tour of the showroom and the store and made me feel comfortable. I needed a rental/loaner as my service was going to take nearly a day. I was introduced to a young lady (I'm sorry I cannot recall her name). She was quick, a vehicle was pulled up for me, we reviewed the paperwork and I was off. Great experience. I was contacted by Greg with updates and he made sure that I knew what was going on with my vehicle and provided me with an estimate for a few additional things I wanted checked. It was nice that I did not have to call him and he called me first. Drove back to get my car, was greeted by Rich again. All of my paperwork was reviewed with me, in detail, and I was walked to the cashier. There were no surprises, everything went very smooth, and they made me feel like I was the only customer in the store that mattered. I pass several BMW dealerships to get to Towson BMW and I'm happy to do that. Top notch service, I will be back!!! Thank you Rich and Greg. More

I called Mike because my 2014 Bmw was having problems starting. He got me right in, gave me a loaner vehicle, and assured me the problem would be resolved and it was. Thanks Mike starting. He got me right in, gave me a loaner vehicle, and assured me the problem would be resolved and it was. Thanks Mike More

I received the most appalling service from BMW of Towson. After arriving at 8AM on Saturday morning to have my car diagnosed as to why the service engine light was on I stood waiting in the service lane for After arriving at 8AM on Saturday morning to have my car diagnosed as to why the service engine light was on I stood waiting in the service lane for 30 minutes before anyone came over to greet me or to tell me they were busy and it would be a few minutes. Finally, 45 minutes later, I received help from a service manager who took me over to the waiting area so my car could be looked at. Over two hours later a diagnosis was made and I agreed to have it fixed. I was told it would only take an hour. However, 30 minutes later the service manager came back over and told me they did not have the part I needed in stock and they would have to order it. I would have to bring my car back on Tuesday morning and leave it to be fixed which I agreed to do after I was assured they would have a loaner for me and I could quickly drop my car for service and take the loaner. Tuesday morning I arrived to drop my car off for service only to be told I would have to wait in line to fill out paperwork for the loaner vehicle even though my service ticket was already written up. After waiting 15 minutes and making it clear I had to head to a meeting and could no longer wait, a nice woman in front of me offered to let me have her place since I was in a rush only to have the gentleman behind the loaner counter tell her I would have to wait because there were several other people still in front of me. (And then he laughed.) At this point I walked back over to the service manger, Derrick, that helped me in the first place and told him I would be leaving and not getting service at this dealership due to the deplorable customer service I had received and despite trying to spend $900 to repair my car at that location they did not seemed pressed for my business. As a BMW owner that has actually never stepped onto a BMW lot before this experience (purchased my car at another dealership,) I am appalled that they would treat a possible future customer (or any customer) in such a terrible manner. The service was so bad I am contemplating never buying a BMW again which is a same because I planned on leasing a new one within the next year. More

I purchased a 2011 used BMW car from this dealer thinking that the dealer has checked out the vehicle and repaired any issues that needed to be resolved. After 3 months, I needed to take it in for an electr that the dealer has checked out the vehicle and repaired any issues that needed to be resolved. After 3 months, I needed to take it in for an electrical issue (first time) with the battery not charging. They seemed to fix the battery issue for the short-term, but notified me about 2 rims being bent. After further inquiry, I learned that the rims were bent prior to my purchase also, and were "fixed" prior to the sale. At the time, I drove the car 1 mile to/from work, and had put just under 300 miles on the car. The service team advised me that the tires are also bald and they'll need to be replaced, along with an alignment. After being outraged, I called BMW Customer Care, who were not willing to do anything. I went out of pocket $1200 to fix the issues and have new tires put on the car. The electrical issue came up again (second time) about 2 months ago, and was told that there's nothing wrong, but the battery needed to be charged. So they put it on the charger over the weekend and it was "Fixed". The issue was barely resolved, as the welcome lights did not work and the battery discharge warning was back on the iDrive system the next day. I took the car back for the third time for the same electrical issue, and asked them to look at a slow leak from a rear tire. The battery issue was fixed from an upgrade to the SW, supposedly. Regarding the tire, I was told that the same rim that has been fixed 2x now has a crack and needs to be replaced. Outraged again, I called BMW CC and they were again no help. The rims in question are the BMW 225M rims with run-flat tires. These very rims have the source of multiple law suits in the UK and BMW has acknowledged the defect in the UK, but continue to ignore their customers in the US. A quick google search will show you multiple issues with these rims, yet BMW NA says "those are UK issues, we are in North America, so that doesn't apply to us". Given that your typical customers spend $40-$60k per car, I would expect BMW to stand behind their product and take care of issues that can be proven as defective OEM equipment. So to summarize, the car was back at the dealership in the last 12 months 3-4 times for the same electrical issue, and 2 times for rim issues. Lastly, I am also using the Progressive SnapShot policy mechanism which tracks how your car is being driven. The last 3 days the dealer had my car, the Progressive GPS tracker showed rapid excessive acceleration and repeated hard stops. I emailed my service advisor and asked him if there's something wrong with the brakes... his response was less than comforting and basically said it's due to the traffic in the area. I lived in Towson for a year and avoided 7 hard brakes in a 20 minute drive... I'm no expert, but I think you can safely avoid this. The techs need to also learn to treat the customer cars with care. Just because you can, doesn't mean you should treat customer cars badly... It's no wonder BMW is losing market share to competitors. Your product has continued to decline if reliability and workmanship since my first BMW in 2001... If you can't stand behind your product, don't expect any of your customers to. More

Kris is the best! BMW Towson has always been prompt, kind, and convenient. They provide great loaner cars and have even picked me up when it was inconvenient for me to get to the dealership kind, and convenient. They provide great loaner cars and have even picked me up when it was inconvenient for me to get to the dealership More

This service department in this dealership has the absolute worst customer service. We never received a courtesy call two days after dropping the car off for repairs. After making several calls to th absolute worst customer service. We never received a courtesy call two days after dropping the car off for repairs. After making several calls to the person assigned to our vehicle, he later called only to let us know that they have been way too busy with other vehicles to even diagnose the problem with our vehicle - two days later!!!!! More

Towson BMW made repairs to car I bought ther one year ago at no cost to me. Service and Sales are excellent. In this day and age it is good to get such good service. Thank you very much. at no cost to me. Service and Sales are excellent. In this day and age it is good to get such good service. Thank you very much. More