BMW of Towson - Service Center

Excellance in Service Representation! Over the past 4+ years in dealing with Towson BMW, one gentlemen in your Service Dept reall stands out as a true caring professional, and that's Jim G Over the past 4+ years in dealing with Towson BMW, one gentlemen in your Service Dept reall stands out as a true caring professional, and that's Jim Gugliette! Jim is a gentlemen who really cares about the overal customer experience you receive and expect from the Top rated BMW dealer in the Baltimore metro area, Townson BMW! Jim is always listening to the customer so as he can help you through the service process and make it as painless as possible! He will always call you to give you a heads up on when your service is about to be completed, explains the service process and what will be done to your vehicle, and how long to expect service to be completed, and when necessary make sure you have a complimentary replacement loaner to use, so you can continue to get to your office and be able to conduct your business at hand! The loaner vechicle enhancement of Towson BMW has been one of the best features you offer for your customers! Jim has proven to be an asset to my always wonderful service experience with Towson BMW, and as far as I'm concerned, a vaulable asset to Towson BMW's success! Regards, Bill Bamonto More

excellent service I took my M3 in for service and Jim Gugliette was the service advisor I work with. He was excellent, he explained everything was very friendly and he I took my M3 in for service and Jim Gugliette was the service advisor I work with. He was excellent, he explained everything was very friendly and helpful. He also had all worked promised completed on time as promised. Great Job Jim, you need more employees like Jim Gigliette!!!! More

Great and Friendly Service Jim Gugliete always greets you with a smile or a funny story. He has been my service advisor for years and is the reason I continue to get my vehicle Jim Gugliete always greets you with a smile or a funny story. He has been my service advisor for years and is the reason I continue to get my vehicle serviced at BMW of Towson. Jim is honest and very knowledgeable when it comes to your vehicle. He takes his time when explaining the work to be performed and keeps you updated with the servicing process. He always makes you feel important, never rushes you and takes the time to answer your questions. He will check with you after the service is completed to ensure you are satisfied and to ensure you have no additional problems/issues. Jim Gugliette is a delight to work with. My family and friends who have met him thinks he's great. TDMT More

Best Service Guy I've been taking my BMWs to this dealership for years. Jim Gugliette is awesome and keeps in touch throughout the repair. He explains everything ver I've been taking my BMWs to this dealership for years. Jim Gugliette is awesome and keeps in touch throughout the repair. He explains everything very clearly and makes sure you are at ease before letting you leave. More

Best Service Guy Derrick Edwards I have been getting my X 5 serviced here for last 5 years, and I can assure anyone going for service here just ask for Derrick and he will make your l I have been getting my X 5 serviced here for last 5 years, and I can assure anyone going for service here just ask for Derrick and he will make your life so easy. More

best service guy !! I've had many experiences with this bmw service center, and if your taking your bmw in for service, ask for Jim; he will make your life easy. I've had many experiences with this bmw service center, and if your taking your bmw in for service, ask for Jim; he will make your life easy. More

Great dealership with great people! I bought my '11 X5 35d CPO in Jan '14; from that time this dealership has taken care of everything for the vehicle. My service advisor has made himse I bought my '11 X5 35d CPO in Jan '14; from that time this dealership has taken care of everything for the vehicle. My service advisor has made himself available to me day and night and in his scheduled absence he has made sure I have been taken care of, before I even arrived to the dealership. I've dropped in with questions, I've scheduled for service and questions and hands down these guys have never let me down. The sale of the car was pretty simple, I had done my research and knew what I was buying. The day of the sale I found a couple things I didn't that were in disrepair (not hazardous in any manner ie. one clip on the lower side panel was missing) and before I left the lot, parts were on order a service visit was scheduled, and a vehicle was made available to me when I dropped the vehicle off for service. Top notch management skills making the deal happen, kudos. I would highly recommend BMW of Towson to anyone in the market for a luxury line vehicle! More

Been coming here for years I've been going to BMW Towson to get my 535 serviced for years. Jim is usually my service adviser and he's the best! He always tells me whats going on I've been going to BMW Towson to get my 535 serviced for years. Jim is usually my service adviser and he's the best! He always tells me whats going on with my car and he actually tells you how it is instead of beating around the bush. The last time I was there I had to get a rental car from their loaner department because it was going to take a day or two for my car to be worked on. The loaner agent, a red head, I think her name was Jennifer or Jessica, I can't remember exactly, but she was great! She took the time to explain everything I had to sign. She also asked me if I wanted to be put in a 5 series similar to my car or if I'd rather try something different like an x3. I ended up taking the x3 which was a diesel. At first I was unsure about the diesel, but she promised me I'd like it as the gas mileage was much better with diesel. She was very detailed when we inspected the car for any damage and made sure I was aware of what damage she had seen. I ended up really liking the X3 diesel and I'm now thinking about my next car being a diesel. The staff at BMW of Towson has always been great, but with this past experience with Jim and the red headed rental girl pasted all my usual expectations! More

tire Warranty About a year ago, I had to tow in my new BMW for a flat, I only had it for one week. They new the car was under warranty, and they still charge me for About a year ago, I had to tow in my new BMW for a flat, I only had it for one week. They new the car was under warranty, and they still charge me for a new tire. I contacted Michelin and they said that the dealer knew the tire is under warranty for one year and they couldn't understand why they billed me. The service manager called me and I explained, but he sounded cold and uninterested. Also, the Michelin rep called him several times, and he was never available. After all this hassle, I had file a formal complaint to BMW of America and the BBB. After a couple of months of this headache, I finally received a check from Towson BMW, they reimbursed me for the tire. I never take my car there, even thou is so close to where I live. More

Derrick Edwards service advisor I have been servicing my BMWs for over 10 years with the excellent service Advisor Mr DERRICK EDWARDS . He is always welcoming and happy to help or an I have been servicing my BMWs for over 10 years with the excellent service Advisor Mr DERRICK EDWARDS . He is always welcoming and happy to help or answer any question I have even on weekends. He is knowledgeable and treats his customers with utmost respect. Even when he is so busy with calls and running around helping his customers, you always find a smile on his face and willingness to answer your question. He is truly one of the main reasons I service my car at BMW of Towson. If he ever leaves to another dealership, I will probably follow him only because I know he cares greatly about his customers and loves his job. More