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BMW of Towson - Service Center

Towson, MD

4.6
374 Reviews

374 Reviews of BMW of Towson - Service Center

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March 09, 2018

Couldn't have gone better I got an engine failure warning going to work one morning, drove my car straight to the dealership and it was smooth sailing from there. My service g More

by MelDee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The girl that checked me out was very nice and helpful with my bill and an accessory I wanted to try out., Derrick Edwards
March 01, 2018

Excellent Service from Greg Myers I always contact and meet with Greg Myers for my car service needs. He is extremely professional and knowledgeable while showing genuine interest and More

by Tom
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Myers
November 11, 2017

Poor customer relationship Lately, BMW of Towson service seems to be cutting every possible corner they can at the expense of their customers. This gripe is the result of the in More

by MKVTDI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike McCormick
October 26, 2017

Winter tire swap & honoring free BMW accessory offer Pleasure meeting Rich, friendly and quite helpful setting up the corporate $300 free accessory offer. I had already setup the tire swap with Tom so my More

by Mod335xi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Strickland, Thomas Wolff
June 09, 2016

Crooks My wife has bought two cars from this dealership and has had all the service on both done there as well. On her first BMW, a 528xi, she bought the ti More

by Adam BMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Gugliette
Jun 29, 2016 -

BMW of Towson responded

Hello Adam, We are very sorry to hear about your recent service experience. Please know that we do not believe in deceiving customers or playing any type of games. We believe our positive reviews are evidence of this fact. We strive to provide the very best in service and we operate with honesty and integrity. I would very much like the opportunity to resolve any concerns you may have or answer questions in regards to tires and/or brakes. We hope that you will give us the opportunity to restore your confidence in BMW of Towson. Please feel free to contact me directly at (443) 632-1164 or rstrickland@bmwtowson.com. Richard Strickland Service Manager BMW of Towson

May 03, 2016

Upcoming service I received an email from a person from telling me my vehicle alerted them it was due for service soon, I tried to schedule to get a loaner an was told More

by Jenn
Recommend Dealer
No
Employees Worked With
Jenny spicer
May 05, 2016 -

Jenn responded

I have schedule with my local dealership , where getting the loaner isn't a issue. Thank you

Jun 29, 2016 -

BMW of Towson responded

"Hello Jenn, Thank you for your feedback as it helps us improve our processes. Our policy has always been that we cannot provide a loaner vehicle for service less than 2 hours. However, for your convenience, we do offer a complimentary shuttle service. We apologize that you had to wait longer than expected the first time you were in for service. We do our best to limit customer wait times. We would be happy to speak to you in further detail regarding your most recent experience. Please feel free to contact Richard Strickland, service manager at 410-296-7900. "

December 12, 2015

outstanding service Steve did a fantastic job of fulfilling even exceeding my expectations. I went in because I had a brake light out and Steve noticed that I was due som More

by Phil.taff@me.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve (former genius), Bill Kasper
November 25, 2015

Richard is condescending and downright rude. I returned less than a week after my service appointment, because the night I took my vehicle home I noticed a new "quirk" that I thought perhaps had More

by PDH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard Strickland
October 27, 2015

Customer service, the way it's meant to be! While on a recent weekend road trip to western Virginia we found ourselves in need of a replacement flat tire (Run Flat). Most dealer locations were More

by BobandAngela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
July 21, 2015

Excellent Customer Service My service experience on 7/20 was excellent. Tom Wolff,Service Rep, analyze the service needs of my car. Work started immediately. Richard Strickland More

by s82400
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wolff, Richard Strickland
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