BMW of Towson - Service Center

Greg Myers Makes BMW of Towson Great Greg Myers is exactly the type of Service Manager you want. He started out as a technician, so you never have to worry about his competency when it co Greg Myers is exactly the type of Service Manager you want. He started out as a technician, so you never have to worry about his competency when it comes to repairs and maintenance. He will advocate for you with other dealership departments and even your warranty company and third-party companies. Greg is a reliable communicator and always replies to messages. He’s also personable, never fails to ask about your family, and is overall a great forward-facing rep for BMW of Towson More

Exceptional Service This is a long overdue review. I've been a customer of the BMW of Towson Service Department for 13 years with 3 different vehicles and have always had This is a long overdue review. I've been a customer of the BMW of Towson Service Department for 13 years with 3 different vehicles and have always had a wonderful experience. Everyone in the entire service department has always been very helpful - from the guys who work the service lane to the folks in the loaner dept to the cashier and beyond. Every service advisor I've worked with has been very knowledgable and kept me updated with the progress of my service. Jack and Rich run a top notch service department that is second to none! Thank you! More

Service -- how much money do you have? An older 325 sedan was towed in because it didn't start, according to it's elderly owner, my mother. On arrival at the dealership it did start. The An older 325 sedan was towed in because it didn't start, according to it's elderly owner, my mother. On arrival at the dealership it did start. The service department proceeded to (1) write up the towing bill by 50% and (2) present nearly $2000 worth of unnecessary items it recommended -- half the car's value, perhaps. Including four tires costing twice the price of Tire Rack, and with low reviews to boot. Negotiations to spring the car from the dealer required payment of a $150 for their work generating the giant unnecessary proposed service bill, and a 50% markup of the towing charges. The 50% markup was not revealed until I asked to see the receipt from the towing company. This looks opportunistic, greedy, commission-driven, and all around deplorable to me. More

Crooks My wife has bought two cars from this dealership and has had all the service on both done there as well. On her first BMW, a 528xi, she bought the ti My wife has bought two cars from this dealership and has had all the service on both done there as well. On her first BMW, a 528xi, she bought the tire replacement warranty. However, after a year they said they would no longer replace the tires on schedule, but would honor the warranty when the tires needed to be replaced. When the tires wore out, they refused to honor their promise, so I bought tires from Mr. Tire. I purchased Michelin Pilot Sport A/S tires for her. The car's handling improved significantly. After less than 20,000 miles on the new tires, the service advisor said the tires needed to be replaced because they were "cheap Costco" tires that weren't any good anyway. The tires still had more than half their tread. When I heard this, I dragged the stupid arrogant xxxxxxx to the show room and showed him that these were the tires on the most expensive car in the showroom, a BMW M6. I said that I wanted to see the tires that had been taken off my wife's car and he refused, saying they already had been disposed of. I also said that I expected that the replacement tires be of equivalent quality. He said the tires he had installed were better than the Michelins. However, not only were the new tires he put on about 40 percent more expensive than the Pilot Sports, they also were complete crap. The car handled so badly that my wife no longer felt safe in it and traded it in. On another occasion, shortly after my wife's car went off warranty, it was in the shop at Towson BMW for routine service and the service advisor called saying the brake pads were worn 50 percent and should be replaced. He asked if I wanted him to do it. When I said no, he went into a long discussion of how important brakes are to the car's safety and tried to guilt me into "protecting" my wife's safety. For those of you that don't know, brakes typically are replaced when they are 90 to 95 percent gone and are perfectly safe until that point. Though my wife likes this dealership, I refuse to go there anymore. I bought a 328 at another Baltimore dealer and got about 13 percent off list price, My wife paid over list price for both cars she bought from Towson BMW. While she likes good service and is willing to pay for it, there is a fundamental difference between good service and honest service. Towson BMW is not honest. I strongly recommend that you visit another dealership to buy your car and even more strongly recommend that you visit another dealership to service your car. More

Upcoming service I received an email from a person from telling me my vehicle alerted them it was due for service soon, I tried to schedule to get a loaner an was told I received an email from a person from telling me my vehicle alerted them it was due for service soon, I tried to schedule to get a loaner an was told they do.not give out loaner cars for the service is less then 2 hours, then I asked for drop and pick up service but apparently that is not offered. I first time I was in for serice I was told 45 minutes and was there for 4 hours, the reason we bought a second bmw was for the loaner serice because I didn't have time to wait around or for the pick up service I had with my last bmw. I am not pleased at all and this is only my second time dealing with service after purchasing the car. I will most likely not buy another car at this dealership. More