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BMW of Towson - Service Center
Towson, MD
371 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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371 Reviews of BMW of Towson - Service Center
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October 26, 2017
Winter tire swap & honoring free BMW accessory offer Pleasure meeting Rich, friendly and quite helpful setting up the corporate $300 free accessory offer. I had already setup the tire swap with Tom so my Pleasure meeting Rich, friendly and quite helpful setting up the corporate $300 free accessory offer. I had already setup the tire swap with Tom so my visit was brief with Rich. A+ service manager. More
by Mod335xi
Employees Worked With
Richard Strickland, Thomas Wolff
June 09, 2016
Crooks My wife has bought two cars from this dealership and has had all the service on both done there as well. On her first BMW, a 528xi, she bought the ti My wife has bought two cars from this dealership and has had all the service on both done there as well. On her first BMW, a 528xi, she bought the tire replacement warranty. However, after a year they said they would no longer replace the tires on schedule, but would honor the warranty when the tires needed to be replaced. When the tires wore out, they refused to honor their promise, so I bought tires from Mr. Tire. I purchased Michelin Pilot Sport A/S tires for her. The car's handling improved significantly. After less than 20,000 miles on the new tires, the service advisor said the tires needed to be replaced because they were "cheap Costco" tires that weren't any good anyway. The tires still had more than half their tread. When I heard this, I dragged the stupid arrogant xxxxxxx to the show room and showed him that these were the tires on the most expensive car in the showroom, a BMW M6. I said that I wanted to see the tires that had been taken off my wife's car and he refused, saying they already had been disposed of. I also said that I expected that the replacement tires be of equivalent quality. He said the tires he had installed were better than the Michelins. However, not only were the new tires he put on about 40 percent more expensive than the Pilot Sports, they also were complete crap. The car handled so badly that my wife no longer felt safe in it and traded it in. On another occasion, shortly after my wife's car went off warranty, it was in the shop at Towson BMW for routine service and the service advisor called saying the brake pads were worn 50 percent and should be replaced. He asked if I wanted him to do it. When I said no, he went into a long discussion of how important brakes are to the car's safety and tried to guilt me into "protecting" my wife's safety. For those of you that don't know, brakes typically are replaced when they are 90 to 95 percent gone and are perfectly safe until that point. Though my wife likes this dealership, I refuse to go there anymore. I bought a 328 at another Baltimore dealer and got about 13 percent off list price, My wife paid over list price for both cars she bought from Towson BMW. While she likes good service and is willing to pay for it, there is a fundamental difference between good service and honest service. Towson BMW is not honest. I strongly recommend that you visit another dealership to buy your car and even more strongly recommend that you visit another dealership to service your car. More
by Adam BMW
Employees Worked With
Jim Gugliette
May 03, 2016
Upcoming service I received an email from a person from telling me my vehicle alerted them it was due for service soon, I tried to schedule to get a loaner an was told I received an email from a person from telling me my vehicle alerted them it was due for service soon, I tried to schedule to get a loaner an was told they do.not give out loaner cars for the service is less then 2 hours, then I asked for drop and pick up service but apparently that is not offered. I first time I was in for serice I was told 45 minutes and was there for 4 hours, the reason we bought a second bmw was for the loaner serice because I didn't have time to wait around or for the pick up service I had with my last bmw. I am not pleased at all and this is only my second time dealing with service after purchasing the car. I will most likely not buy another car at this dealership. More
by Jenn
Employees Worked With
Jenny spicer
December 12, 2015
outstanding service Steve did a fantastic job of fulfilling even exceeding my expectations. I went in because I had a brake light out and Steve noticed that I was due som Steve did a fantastic job of fulfilling even exceeding my expectations. I went in because I had a brake light out and Steve noticed that I was due some additional services under warranty. I was provided a temporary service vehicle similar to the vehicle I drive. When I picked it up Bill Kasper the sales person came by and it was like a family gathering. More
by Phil.taff@me.com
Employees Worked With
Steve (former genius), Bill Kasper
November 25, 2015
Richard is condescending and downright rude. I returned less than a week after my service appointment, because the night I took my vehicle home I noticed a new "quirk" that I thought perhaps had I returned less than a week after my service appointment, because the night I took my vehicle home I noticed a new "quirk" that I thought perhaps had to do with programmed settings on my side view mirrors. The service coordinators Tom & Derrick were great- professional and pleasant. The service manager Richard should not deal with customers. He shrugged his shoulders a lot, and told my it was purely coincidental that the motor to my side mirrors must have broke the night I picked my car up from getting $1500 of service. I also pointed out that during my appointment the technician told me I needed shocks and discovered an oil leak, but never mentioned the malfunction of the side mirror motor… RIchard said it "happens all the time, he sees it all the time" and shrugged me off. To replace it would be another $1,038. I found it highly suspect that I never had this problem before, and have a hard time believing the irony of the timing. Richard was not polite, understanding or even sympathetic that I had just had my car serviced. The rest of the people were very nice but Richard should stay in a warehouse alone with a computer because he does not have interpersonal skills to interact politely with customers. Derrick & Tom were great, its too bad their service manager is awful. More
by PDH
Employees Worked With
Richard Strickland
October 27, 2015
Customer service, the way it's meant to be! While on a recent weekend road trip to western Virginia we found ourselves in need of a replacement flat tire (Run Flat). Most dealer locations were While on a recent weekend road trip to western Virginia we found ourselves in need of a replacement flat tire (Run Flat). Most dealer locations were either closed or lacked the stock needed. Towson BMW was nearly 150 miles from our location, Derrick Edwards assured us they had the tire and would remain open to service our need. Arriving just 20 minutes from the scheduled close, Mr. Edwards had our X5 in the shop within minutes of our arrival. He took the time to show us around the showroom and settle into the waiting area. 40 minutes later we were on our way. Derrick Edwards exemplifies the term "service". While our vehicle needs were minor in scope, Derrick professionally treated us with every courtesy, making us feel as thought the transaction was as important as buying a new car. Well done. More
by BobandAngela
Employees Worked With
Derrick Edwards
July 21, 2015
Excellent Customer Service My service experience on 7/20 was excellent. Tom Wolff,Service Rep, analyze the service needs of my car. Work started immediately. Richard Strickland My service experience on 7/20 was excellent. Tom Wolff,Service Rep, analyze the service needs of my car. Work started immediately. Richard Strickland , Service Manager, politely greeted me as I made my way to the waiting room. My car was finished expediently. Overall experience excellent. Thank you More
by s82400
Employees Worked With
Tom Wolff, Richard Strickland
June 18, 2015
Best Service Experience Ever!!! Getting ones car serviced is never an exciting event, especially when it is in the middle of the summer and it is for the air conditioning not functio Getting ones car serviced is never an exciting event, especially when it is in the middle of the summer and it is for the air conditioning not functioning properly. I called my advisor and let him know my problem. He told me to come in. I dropped off my car and there was a loaner waiting for me in the bay. I was in and out in approx. 5 minutes. I was called a day later with the diagnosis and my car was repaired. Before I went to pick the car back up I let them know I was on my way and when I arrived my car was waiting in the bay and had been washed to perfection. I love this dealership and the service manager truly understands what a "GREAT" customer experience is. Thank you Towson BMW. More
by Kidneman
Employees Worked With
Richard Strickland
May 18, 2015
Mike McCormick I have been a long time customer of bmw of Towson and my daughter is niw one as well . I keep returning there to purchase cars due certain individuals I have been a long time customer of bmw of Towson and my daughter is niw one as well . I keep returning there to purchase cars due certain individuals in the service department and mike McCormick is one of them I fact usually the only ine I gi to and send my daughter to! He gives over100% to us each and every visit !! Makes sure everything is thorough and taken care of in every way ! He is trust worthy, caring a friend and puts his Vustomer and their best interest first , always !!! More
by EJT3
Employees Worked With
Mike McCormack
March 25, 2015
Service: Jim Gugliette I slammed into a pothole at BWI airport and was running late for a flight. Had to ditch my car in the long term parking lot with a flat tire. Jim as I slammed into a pothole at BWI airport and was running late for a flight. Had to ditch my car in the long term parking lot with a flat tire. Jim assured me to not worry and the car would be ready when I returned. He was right! He towed it out of there and replaced the tire so I didn't have to worry on my vacation. Awesome service! More
by funkybillster
Employees Worked With
Jim Gugliette
