BMW of Towson - Service Center

Routine oil change Very easy to make an appointment. Advisor was great. Got the car in and out as promised. Advisor was courteous and knowledgeable. Work and car wash as Very easy to make an appointment. Advisor was great. Got the car in and out as promised. Advisor was courteous and knowledgeable. Work and car wash as promised. More

Routine msintenance Derrick Edwards is wonderful to work with! He takes the time to listen and mkes the processs so easy! Everyone there is professional, courteous and pl Derrick Edwards is wonderful to work with! He takes the time to listen and mkes the processs so easy! Everyone there is professional, courteous and pleasant. More

Professional Recommend the dealership. Service was professional and staff was friendly. Will bring both our cars back. The appointment took the time quoted and pri Recommend the dealership. Service was professional and staff was friendly. Will bring both our cars back. The appointment took the time quoted and price was fair. More

Very good Good experience , friendly, patient, helpful, polite, respectful, responsive. Still need to come back for technology training and. A tough up for a di Good experience , friendly, patient, helpful, polite, respectful, responsive. Still need to come back for technology training and. A tough up for a ding on the driver side door. More

Excellent service and very friendly Timely manner and very professional as well communication, keep up date the vehicle service situation by phone, heads up upon finished, highly recomme Timely manner and very professional as well communication, keep up date the vehicle service situation by phone, heads up upon finished, highly recommend for any future services More

Car maintenance Done on time and was courteous. I was greeted and directed to the right person to work with. He explained what needs to be done. Done on time and was courteous. I was greeted and directed to the right person to work with. He explained what needs to be done. More

Easy Fast and Accurate Great service. Kept me informed at every step of the way and when I arrived to pick up my car there was no wait at all. It was as if everyone was wa Great service. Kept me informed at every step of the way and when I arrived to pick up my car there was no wait at all. It was as if everyone was waiting for me. The experience has been the easiest part of my day and the most enjoyable. More

Rude, terrible service. Avoid at all costs. I would absolutely give zero stars if I could and plan to report this service department to both BMW North America and the Better Business Bureau. We I would absolutely give zero stars if I could and plan to report this service department to both BMW North America and the Better Business Bureau. We brought our vehicle in for a service recall on the airbag (so, clearly not a minor issue) on a Wednesday and by Saturday STILL had not heard any update. We were told that this service department did not take appointments (lie) and that we would have the car back before Monday (lie). No service, no loaner, no communication. After being jerked around for days, we finally came in Saturday to pick our car up to take it elsewhere because it was clear no work was going to be done. The service manager, Richard Strickland, was incredibly rude and strangely self-entitled for a man that runs a terrible service department - he said he wasn't surprised no one got back to us in FOUR days. After we left with our car, he sent us an email indicating the service had been completed when it clearly had not (so, lie number three in almost as many days), and there is no way we would trust that it was done appropriately even if he somehow managed to do so before we drove off the lot. Avoid this place at all costs if you value any sort of competency or a manager that actually knows what he's doing. More

excellent emergency service After experiencing a tire puncture on the expressway, I showed up here just before closing time on a Friday night. I was greeted by Bo Brand and then After experiencing a tire puncture on the expressway, I showed up here just before closing time on a Friday night. I was greeted by Bo Brand and then in a few minutes by Blake Dumas. Both were very reassuring that they could handle the situation first thing in the morning (Saturday). (In the meantime, the run-flat tire worked perfectly.) I showed up Saturday morning. Check-in was easy, getting a beautiful loaner car was smooth and I got a call later in the day that the tire had been replaced along with some other scheduled (free maintenance). I'm a very satisfied BMW owner and I am especially thankful for the pleasant, professional treatment at BMW of Towson. Great job by the whole team there. Thank you. Richard Clouser Penn Yan, NY More

Service work performed along with upgrades I responded to Towson BMW for service on my 335i and questions about my 530i. My service advisor Derrick Edwards was extremely knowledgeable about my I responded to Towson BMW for service on my 335i and questions about my 530i. My service advisor Derrick Edwards was extremely knowledgeable about my 335i service needs and performance options. He guided me in the right direction for all my wants and needs for my vehicles. Each visit to Towson BMW was pleasant due to feeling welcomed and not pressured. Thanks Derrick for all your help and advise fo my vehicles. Respectfully, M. Fowlkes More