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BMW of Towson - Service Center
Towson, MD
371 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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371 Reviews of BMW of Towson - Service Center
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April 06, 2019
Rude, terrible service. Avoid at all costs. I would absolutely give zero stars if I could and plan to report this service department to both BMW North America and the Better Business Bureau. We I would absolutely give zero stars if I could and plan to report this service department to both BMW North America and the Better Business Bureau. We brought our vehicle in for a service recall on the airbag (so, clearly not a minor issue) on a Wednesday and by Saturday STILL had not heard any update. We were told that this service department did not take appointments (lie) and that we would have the car back before Monday (lie). No service, no loaner, no communication. After being jerked around for days, we finally came in Saturday to pick our car up to take it elsewhere because it was clear no work was going to be done. The service manager, Richard Strickland, was incredibly rude and strangely self-entitled for a man that runs a terrible service department - he said he wasn't surprised no one got back to us in FOUR days. After we left with our car, he sent us an email indicating the service had been completed when it clearly had not (so, lie number three in almost as many days), and there is no way we would trust that it was done appropriately even if he somehow managed to do so before we drove off the lot. Avoid this place at all costs if you value any sort of competency or a manager that actually knows what he's doing. More
by skopf1
Employees Worked With
Richard Strickland
January 13, 2019
excellent emergency service After experiencing a tire puncture on the expressway, I showed up here just before closing time on a Friday night. I was greeted by Bo Brand and then After experiencing a tire puncture on the expressway, I showed up here just before closing time on a Friday night. I was greeted by Bo Brand and then in a few minutes by Blake Dumas. Both were very reassuring that they could handle the situation first thing in the morning (Saturday). (In the meantime, the run-flat tire worked perfectly.) I showed up Saturday morning. Check-in was easy, getting a beautiful loaner car was smooth and I got a call later in the day that the tire had been replaced along with some other scheduled (free maintenance). I'm a very satisfied BMW owner and I am especially thankful for the pleasant, professional treatment at BMW of Towson. Great job by the whole team there. Thank you. Richard Clouser Penn Yan, NY More
by laker1
Employees Worked With
Blake Dumas, Bo Brand
October 17, 2018
Service work performed along with upgrades I responded to Towson BMW for service on my 335i and questions about my 530i. My service advisor Derrick Edwards was extremely knowledgeable about my I responded to Towson BMW for service on my 335i and questions about my 530i. My service advisor Derrick Edwards was extremely knowledgeable about my 335i service needs and performance options. He guided me in the right direction for all my wants and needs for my vehicles. Each visit to Towson BMW was pleasant due to feeling welcomed and not pressured. Thanks Derrick for all your help and advise fo my vehicles. Respectfully, M. Fowlkes More
by Special Agent
Employees Worked With
Derrick Edwards, Dan Mabe
June 13, 2018
Greg Myers Makes BMW of Towson Great Greg Myers is exactly the type of Service Manager you want. He started out as a technician, so you never have to worry about his competency when it co Greg Myers is exactly the type of Service Manager you want. He started out as a technician, so you never have to worry about his competency when it comes to repairs and maintenance. He will advocate for you with other dealership departments and even your warranty company and third-party companies. Greg is a reliable communicator and always replies to messages. He’s also personable, never fails to ask about your family, and is overall a great forward-facing rep for BMW of Towson More
by Wkfjr
Employees Worked With
Greg Myers
May 27, 2018
Exceptional Service This is a long overdue review. I've been a customer of the BMW of Towson Service Department for 13 years with 3 different vehicles and have always had This is a long overdue review. I've been a customer of the BMW of Towson Service Department for 13 years with 3 different vehicles and have always had a wonderful experience. Everyone in the entire service department has always been very helpful - from the guys who work the service lane to the folks in the loaner dept to the cashier and beyond. Every service advisor I've worked with has been very knowledgable and kept me updated with the progress of my service. Jack and Rich run a top notch service department that is second to none! Thank you! More
by afmichelle
Employees Worked With
Mike McCormack, Jack Saneman, Richard Strickland, Derrick Edwards, Terrence Savoy, Thomas Wolff
March 26, 2018
Service -- how much money do you have? An older 325 sedan was towed in because it didn't start, according to it's elderly owner, my mother. On arrival at the dealership it did start. The An older 325 sedan was towed in because it didn't start, according to it's elderly owner, my mother. On arrival at the dealership it did start. The service department proceeded to (1) write up the towing bill by 50% and (2) present nearly $2000 worth of unnecessary items it recommended -- half the car's value, perhaps. Including four tires costing twice the price of Tire Rack, and with low reviews to boot. Negotiations to spring the car from the dealer required payment of a $150 for their work generating the giant unnecessary proposed service bill, and a 50% markup of the towing charges. The 50% markup was not revealed until I asked to see the receipt from the towing company. This looks opportunistic, greedy, commission-driven, and all around deplorable to me. More
by sportinlife
Employees Worked With
Richard Strickland
March 18, 2018
Incomplete routine service I bought my car new and had a great car buying experience at the dealership. I also bought the service package, which I was told would cover all routi I bought my car new and had a great car buying experience at the dealership. I also bought the service package, which I was told would cover all routine maintenance expect for new tires when they were needed. I took my car in for routine service at ALL recommended intervals and I was under the impression that all recommended services were being completed. I was wrong. At about 30k miles I noticed that the front tires were wearing MUCH more than the rear, so at my 30k service appt, I asked when the tires were last rotated. I was told that the tires had NEVER been rotated, this was despite the fact that the car had been taken in for service at ALL recommended intervals. I was told that I had never REQUESTED a tire rotation, and this was not part of my service package, so it was never done. I was floored, I thought that the tires were being rotated at the routine service visits per the manufacturers recommendations (Kudos to the Nissan dealership where I made my prior new car purchase. They have never failed to rotate my tires at recommended intervals, and they did it for free). Never at one appt for routine service at BMW Towson, was I told that the tire rotation was recommended, but not included in my service package, and offered this service for a fee. I never turned down a tire rotation, it was literally never brought up by the service center until I inquired about the uneven tire wear. At that point, the tires were so unevenly worn that they needed to be replaced. The lack of tire rotation diminished the life of the tires, impacted performance of the car, and created a safety hazard. I feel like this is a scam, it is more profitable for the dealership to replace your tires more frequently than to perform the recommended tire maintenance. It also begs the question-- what other manufacturer recommended services are NOT being performed when I take my car in for routine service because I don't know I need to specifically request them by name. Very disappointing More
by CB
Employees Worked With
Multiple service members over several routine visits
March 09, 2018
Couldn't have gone better I got an engine failure warning going to work one morning, drove my car straight to the dealership and it was smooth sailing from there. My service g I got an engine failure warning going to work one morning, drove my car straight to the dealership and it was smooth sailing from there. My service guy, Derrick, was super pleasant and helpful. I was able to get a loaner right away. They worked seemlessly with my extended warranty company and I was able to keep the loaner for days while the repairs where being done. Everything went smoothly without a hitch and everyone was very courteous and professional. Would highly recommend. More
by MelDee
Employees Worked With
The girl that checked me out was very nice and helpful with my bill and an accessory I wanted to try out., Derrick Edwards
March 01, 2018
Excellent Service from Greg Myers I always contact and meet with Greg Myers for my car service needs. He is extremely professional and knowledgeable while showing genuine interest and I always contact and meet with Greg Myers for my car service needs. He is extremely professional and knowledgeable while showing genuine interest and concern for me as the customer. When any customer goes into a dealerships with a car problem, he/she is generally frustrated and anxious to have the matter handled expeditiously. Mr. Myers does an especially fine job of explaining the issue and defining the options honestly. This level of communication from Greg Myers causes me to return to BMW Towson. More
by Tom
Employees Worked With
Greg Myers
November 11, 2017
Poor customer relationship Lately, BMW of Towson service seems to be cutting every possible corner they can at the expense of their customers. This gripe is the result of the in Lately, BMW of Towson service seems to be cutting every possible corner they can at the expense of their customers. This gripe is the result of the inability to obtain a loaner car for a recall service. I don’t feel that it’s the customer’s fault that the airbag is defective and takes an “hour” to replace. Unfortunatley, my current schedule does not allow for me to sit for a couple hours (usually longer than their claims) so I try to schedule mult appointments at once. Today I was informed that 2+ hours worth of service does not warrant a loaner car, even if it’s at the fault of the manufacturer. I’ve owned my BMW for almost 7 yrs and have been going to BMW of Towson since purchase and this is the first time in that time I’ve been turned away. Maybe Mr. McCormick is having a bad day or maybe the policies have changed. Either way, not cool. More
by MKVTDI
Employees Worked With
Mike McCormick
