BMW of Towson - Service Center

Excellent service and very friendly Timely manner and very professional as well communication, keep up date the vehicle service situation by phone, heads up upon finished, highly recomme Timely manner and very professional as well communication, keep up date the vehicle service situation by phone, heads up upon finished, highly recommend for any future services More

Car maintenance Done on time and was courteous. I was greeted and directed to the right person to work with. He explained what needs to be done. Done on time and was courteous. I was greeted and directed to the right person to work with. He explained what needs to be done. More

Easy Fast and Accurate Great service. Kept me informed at every step of the way and when I arrived to pick up my car there was no wait at all. It was as if everyone was wa Great service. Kept me informed at every step of the way and when I arrived to pick up my car there was no wait at all. It was as if everyone was waiting for me. The experience has been the easiest part of my day and the most enjoyable. More

Rude, terrible service. Avoid at all costs. I would absolutely give zero stars if I could and plan to report this service department to both BMW North America and the Better Business Bureau. We I would absolutely give zero stars if I could and plan to report this service department to both BMW North America and the Better Business Bureau. We brought our vehicle in for a service recall on the airbag (so, clearly not a minor issue) on a Wednesday and by Saturday STILL had not heard any update. We were told that this service department did not take appointments (lie) and that we would have the car back before Monday (lie). No service, no loaner, no communication. After being jerked around for days, we finally came in Saturday to pick our car up to take it elsewhere because it was clear no work was going to be done. The service manager, Richard Strickland, was incredibly rude and strangely self-entitled for a man that runs a terrible service department - he said he wasn't surprised no one got back to us in FOUR days. After we left with our car, he sent us an email indicating the service had been completed when it clearly had not (so, lie number three in almost as many days), and there is no way we would trust that it was done appropriately even if he somehow managed to do so before we drove off the lot. Avoid this place at all costs if you value any sort of competency or a manager that actually knows what he's doing. More

excellent emergency service After experiencing a tire puncture on the expressway, I showed up here just before closing time on a Friday night. I was greeted by Bo Brand and then After experiencing a tire puncture on the expressway, I showed up here just before closing time on a Friday night. I was greeted by Bo Brand and then in a few minutes by Blake Dumas. Both were very reassuring that they could handle the situation first thing in the morning (Saturday). (In the meantime, the run-flat tire worked perfectly.) I showed up Saturday morning. Check-in was easy, getting a beautiful loaner car was smooth and I got a call later in the day that the tire had been replaced along with some other scheduled (free maintenance). I'm a very satisfied BMW owner and I am especially thankful for the pleasant, professional treatment at BMW of Towson. Great job by the whole team there. Thank you. Richard Clouser Penn Yan, NY More

Service work performed along with upgrades I responded to Towson BMW for service on my 335i and questions about my 530i. My service advisor Derrick Edwards was extremely knowledgeable about my I responded to Towson BMW for service on my 335i and questions about my 530i. My service advisor Derrick Edwards was extremely knowledgeable about my 335i service needs and performance options. He guided me in the right direction for all my wants and needs for my vehicles. Each visit to Towson BMW was pleasant due to feeling welcomed and not pressured. Thanks Derrick for all your help and advise fo my vehicles. Respectfully, M. Fowlkes More

Greg Myers Makes BMW of Towson Great Greg Myers is exactly the type of Service Manager you want. He started out as a technician, so you never have to worry about his competency when it co Greg Myers is exactly the type of Service Manager you want. He started out as a technician, so you never have to worry about his competency when it comes to repairs and maintenance. He will advocate for you with other dealership departments and even your warranty company and third-party companies. Greg is a reliable communicator and always replies to messages. He’s also personable, never fails to ask about your family, and is overall a great forward-facing rep for BMW of Towson More

Exceptional Service This is a long overdue review. I've been a customer of the BMW of Towson Service Department for 13 years with 3 different vehicles and have always had This is a long overdue review. I've been a customer of the BMW of Towson Service Department for 13 years with 3 different vehicles and have always had a wonderful experience. Everyone in the entire service department has always been very helpful - from the guys who work the service lane to the folks in the loaner dept to the cashier and beyond. Every service advisor I've worked with has been very knowledgable and kept me updated with the progress of my service. Jack and Rich run a top notch service department that is second to none! Thank you! More

Service -- how much money do you have? An older 325 sedan was towed in because it didn't start, according to it's elderly owner, my mother. On arrival at the dealership it did start. The An older 325 sedan was towed in because it didn't start, according to it's elderly owner, my mother. On arrival at the dealership it did start. The service department proceeded to (1) write up the towing bill by 50% and (2) present nearly $2000 worth of unnecessary items it recommended -- half the car's value, perhaps. Including four tires costing twice the price of Tire Rack, and with low reviews to boot. Negotiations to spring the car from the dealer required payment of a $150 for their work generating the giant unnecessary proposed service bill, and a 50% markup of the towing charges. The 50% markup was not revealed until I asked to see the receipt from the towing company. This looks opportunistic, greedy, commission-driven, and all around deplorable to me. More