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BMW of Towson - Service Center

Towson, MD

4.6
372 Reviews

372 Reviews of BMW of Towson - Service Center

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October 23, 2019

Efficient competent and friendly My experience was very positive. I was well informed on the status of my car and Blake was knowledgeable and friendly. I would recommend BMW of Towson More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Dumas
Oct 25, 2019 -

BMW of Towson responded

Hi Susan, Thank you so much for sharing your feedback! We're so glad Blake was able to keep you in the loop regarding the status of your X5! Thanks for choosing BMW of Towson for your service needs!

October 12, 2019

Excellent! Everything went well. All staff are professional, courteous and personable! The men that handled the loaner were very efficient, professional and a p More

by Vivian Banks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Myers
Oct 25, 2019 -

BMW of Towson responded

Hi Vivian, Thank you so much for taking the time to review our dealership and your experience. We're so happy to read that you experienced such exceptional service.

October 04, 2019

Excellent service. Everything done well. Inside and outside cleaned and washed. Would definitely recommend this dealer for future car care and yearly service. Good job. More

by Jdp441
Recommend Dealer
Yes
Employees Worked With
Terrence Savoy
Oct 25, 2019 -

BMW of Towson responded

Thank you so much for such a fantastic review! We're so happy your service was A++. We truly value you as a client. Thanks for choosing BMW of Towson!

September 26, 2019

Service Excellence Appointment set and attended to by Greg Myers. Timely service with thorough explanation of service. Every one I came across was great! The wait was re More

by 5StarRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The lady at checkout in the accessories shop... forget her name but she knows who she is.. Thanks!, Bill Kasper, Derrick Edwards, Greg Myers
Sep 30, 2019 -

BMW of Towson responded

Thank you so much for kindly reviewing your experience with Greg. We're glad you had such a pleasant experience!

September 13, 2019

Excellent service experience Stopped in for a quick flat repair and had a stellar service experience. I was greeted immediately, written up quickly, and my vehicle was in and out More

by Manchicle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Saneman, Bo Brand, Richard Strickland, Derrick Edwards, Terrence Savoy, Dan Mabe, Greg Myers, Thomas Wolff
Sep 30, 2019 -

BMW of Towson responded

Thank you for the kind feedback! We were glad to get you back on the road quickly!

September 12, 2019

Could not have been easier! Although I did not purchase my BMW at this dealership when I called the day before the service Tom my Service advisor immediately made me an appoint More

by DrBalt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Wolff
Sep 30, 2019 -

BMW of Towson responded

Thank you for the kind recommendation. We're glad to read that Tom made your service experience a memorable one. Thank you for choosing BMW of Towson!

September 10, 2019

Needed minor service Needed to have coolant topped off. Stopped by around 2 without an appointment, and the car was ready by 4:30. They also did an oil change. Towson BMW More

by Larry C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Cohen, Owen Duffy, Terrence Savoy, Thomas Wolff
Sep 30, 2019 -

BMW of Towson responded

Thank you, Larry! We appreciate the fantastic feedback!

September 06, 2019

Service Repair I had my car serviced and Terrance keep us advised as to all developments throughout. We appreciated his help and keeping us advised. The service to More

by wavesurf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrence did an excellent job for us. We greatly appreciated all his help, Terrence Savoy
Sep 30, 2019 -

BMW of Towson responded

Thank you for the kind words regarding your experience working with Terrence. We are glad he could be of great assistance to you and keep you informed throughout your service. Thanks for choosing BMW of Towson!

September 04, 2019

Blake Exemplifies Extraordinary Customer Service Blake had excellent customer service! He went above and beyond to ensure I got the most value out of my warranty. I would recommend that of you visit More

by BMW 007
Recommend Dealer
Yes
Employees Worked With
Blake
Sep 30, 2019 -

BMW of Towson responded

Thank you so much for taking the time to review Blake and your experience! We're glad we could offer you such exceptional customer service!

August 23, 2019

Wonderfully pleasant Everyone was attentive, knowledgable and pleasant to deal with. The fact that they have so many staff that are there for many years makes it seem lik More

by Jlapicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Wolff
Aug 23, 2019 -

BMW of Towson responded

Thank you so much for taking the time to review our service department. We are very fortunate to have staff that have been with our group for many years. Thank you for choosing BMW of Towson for your service needs! You're part of our family!

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