BMW of Towson - Service Center

On Tuesday night while driving home my low tire pressure light came on. The next morning the tired appeared low. I decided I would take some place to have air put in it. As I drove the tired was making a fu light came on. The next morning the tired appeared low. I decided I would take some place to have air put in it. As I drove the tired was making a funny sound like I was getting a flat. I called Towson BMW for an appointment to have the tire checked. It was discovered that the tired had a nail in it. Tom Wolf was my service rep. He handled my situation including having the tire replacement which was under warranty since I had just purchased the 4 tires in October 2019. Because the tire had to be ordered a loaner was offered to me. Tom is very professional as a service rep and was very courteous to me and my needs at the time. My service was completed as promised. My overall rating for service, courtesy, time, and professionalism is 10. Thank You More

1/20/2020 Efficient check-in and pick- up service.. Personnel I was in contact with very knowledgeable and good people skills. Loaner available when requeste Efficient check-in and pick- up service.. Personnel I was in contact with very knowledgeable and good people skills. Loaner available when requested. My car was available in a couple of hours which was very helpful. More

Great Service Department. Work was timely, complete, and professional. Was sent detailed report on the service and promptly helped between needs in the parts and service departments. professional. Was sent detailed report on the service and promptly helped between needs in the parts and service departments. More

BMW of Towson completes all the recommended service on BMW of Towson completes all the recommended service on my car. They do a great job every time. It never feels like a hassle. They provide a loan BMW of Towson completes all the recommended service on my car. They do a great job every time. It never feels like a hassle. They provide a loaner car. True service professionals. More

Rear brake discs replaced. The Towson dealership of BMW is an excellent source for maintaining my BMW. They are efficient in all aspects of maintaining my car and prompt on mee The Towson dealership of BMW is an excellent source for maintaining my BMW. They are efficient in all aspects of maintaining my car and prompt on meeting the time schedule that they informed me of. More

The BMW of Towson has the best customer service. The service advisor understood my needs and provided excellent service in making sure my vehicle repairs were complete. service advisor understood my needs and provided excellent service in making sure my vehicle repairs were complete. More

12 y/o car repair Have been working with same employee, Tom Wolff, for over 12 years. Experience with him is always as responsible and good as I could wish it to be. Have been working with same employee, Tom Wolff, for over 12 years. Experience with him is always as responsible and good as I could wish it to be. Truly excellent. More

Tom provided excellent professional courteous service throughout the service process. He called me with updates and service information. He ensured I had a loaner to conduct work business. throughout the service process. He called me with updates and service information. He ensured I had a loaner to conduct work business. More

Excellent and prompt service. I wouldn’t go anywhere else for the cate of my car. The staff from start to finish were knowledgeable and welcoming for the cate of my car. The staff from start to finish were knowledgeable and welcoming More