BMW of Towson - Service Center

Professional, pleasant and efficient service Comfortable Professional, pleasant and efficient service Comfortable and clean customer waiting area Friendly atmosphere and not intimidating Great customer s Professional, pleasant and efficient service Comfortable and clean customer waiting area Friendly atmosphere and not intimidating Great customer service Have been a loyal customer for many years More

I was pleased with the completion of the work. Customer Service was pretty good. I would recommend and use BMW of Towson again.Service was good. Service was pretty good. I would recommend and use BMW of Towson again.Service was good. More

Great fast clean efficient and very friendly service. Immediately return your text and phone messages. New building facilities and clean bathrooms. Professional staff very polite Immediately return your text and phone messages. New building facilities and clean bathrooms. Professional staff very polite More

BMW of Towson completed my daytime running lamp replacement and Airbag recall on my X6 in one day, sanitized and made it look brand new for pickup. Very friendly and courteous staff! replacement and Airbag recall on my X6 in one day, sanitized and made it look brand new for pickup. Very friendly and courteous staff! More

First of all, the dealership is very clean. When I arrived, I noticed people cleaning and sanitizing the waiting area. That being said, my contact was with Terrence Savoy. I found him to be friendl arrived, I noticed people cleaning and sanitizing the waiting area. That being said, my contact was with Terrence Savoy. I found him to be friendly and professional. He and the dealership efficiently used social media to keep me updated. I particularly liked the video of the vehicle’s assessment! When it determined that I needed a loaner, Terrence immediately arranged it. The repairs to the vehicle was completed quickly and the option to pay was via an app was immediately sent. Very efficient. VERY satisfied! More

Great service. Greg coordinated a ride to and from the dealership for me. I appreciated the video review of my vehicle and the time spent discussing my issue. dealership for me. I appreciated the video review of my vehicle and the time spent discussing my issue. More

The staff in service goes to great lengths to provide the ultimate service experience for the ultimate driving machine always friendly always aware of my time ultimate service experience for the ultimate driving machine always friendly always aware of my time More

Omg! The service is excellent! My service advisor (Derrick Edwards), technician, drivers, and workers at BMW are amazing. I haven’t been to the dealership since COVID-19 and they have a new feature ( (Derrick Edwards), technician, drivers, and workers at BMW are amazing. I haven’t been to the dealership since COVID-19 and they have a new feature (a video tour or your car with the technician). This is similar to going to the doctor for a checkup. It is such a nice touch. I can’t say anymore except this, if you want your car fixed right- take it to BMW of Towson! My baby is well taken care of there!!! More

This was probably my 5th visit to this dealership. I was helped by Steven Herold. He addressed all my issues and provided excellent customer service which tbh I haven't experienced working with any other ad helped by Steven Herold. He addressed all my issues and provided excellent customer service which tbh I haven't experienced working with any other advisor at their service center. More