BMW of Towson - Service Center

Excellent customer service all around. Service work was fantastic and expedient. Great communication and explanation of work needed. Video review of inspection was a great touch! fantastic and expedient. Great communication and explanation of work needed. Video review of inspection was a great touch! More

Very happy with the service and tech support by added video of my car’s engine & inside. BMW of Towson I stop of the line and backs it up! video of my car’s engine & inside. BMW of Towson I stop of the line and backs it up! More

Derrick deserves an A+ for his great service. Unfortunately the guy I spoke to on the phone to make my appointment bricked it and my appointment was lost. Fortunately Derrick saved the day and co Unfortunately the guy I spoke to on the phone to make my appointment bricked it and my appointment was lost. Fortunately Derrick saved the day and contracted the wheel guy and arranged for the car to be worked on. He deserves kudos from management for saving the day. Thank you, Derrick! More

Wonderful service as always. Very professional, clean, and took precautions which made me feel safe. Greg is personal and friendly and offers honest help and opinions. and took precautions which made me feel safe. Greg is personal and friendly and offers honest help and opinions. More

Excellent dealership. I was able to get an appointment quickly, the problem was assessed within a couple of hours and the explanation was concise and thorough. quickly, the problem was assessed within a couple of hours and the explanation was concise and thorough. More

Tom Wolfe is the best Service Advisor! I have followed him since he worked at Russell BMW! He is the only one that I trust. him since he worked at Russell BMW! He is the only one that I trust. More

Loved the gal who signed me out in the evening. V polite and efficient. able to get me into my car within 5 min flat. polite and efficient. able to get me into my car within 5 min flat. More

Convenient to make an appointment for oil change, drop car, notification by text message, view and pay by phone, pickup washed and sanitized car in same day. Excellent job 👍 Thank you. car, notification by text message, view and pay by phone, pickup washed and sanitized car in same day. Excellent job 👍 Thank you. More

I am completely satisfied with the service that I have received today! Greg explained thoroughly to me what services my car needs. I left understanding exactly what he stated! Thanks! received today! Greg explained thoroughly to me what services my car needs. I left understanding exactly what he stated! Thanks! More

Away on vacation, tires wouldn’t hold air, took to a BMW dealer in Delaware they told us the cracks in the wheel wouldn’t be covered. Able to get it home took it to Towson BMW, they took care of wheels on dealer in Delaware they told us the cracks in the wheel wouldn’t be covered. Able to get it home took it to Towson BMW, they took care of wheels only head to pay $50 deductible. Trust worthy service department More