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BMW of Towson - Service Center
Towson, MD
377 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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377 Reviews of BMW of Towson - Service Center
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February 13, 2021
3 HOURS waiting time for Oil change ( with appointment in advance). NO COMMENT!!!No communication and updates on service progress. ( only text with 23 seconds video for car inspection- the quickest inspectio advance). NO COMMENT!!!No communication and updates on service progress. ( only text with 23 seconds video for car inspection- the quickest inspection ever seen) More
by BMW customer
Employees Worked With
Employees don’t create rules and policies
February 09, 2021
Efficient, professional, and trustworthy are just a few words to describe Terrence Savoy in the service department at BMW of Towson. The entire service department is great and I wouldn’t have my car servic words to describe Terrence Savoy in the service department at BMW of Towson. The entire service department is great and I wouldn’t have my car serviced any where else. More
by SRashid
Employees Worked With
Terrence Savoy
February 08, 2021
Good service by most. Very busy in early Am entry and Good service by most. Very busy in early Am entry and lack of details on process of keeping customer updated on service while I had to wait No on Good service by most. Very busy in early Am entry and lack of details on process of keeping customer updated on service while I had to wait No one provided direction of where customers could wait I had to find myself. This may have been early morning rush More
by Dr C
Employees Worked With
Thomas Wolff
January 29, 2021
The professional attention I receive from Terrence Sawyer, as well as the quality of work by your service department keep me coming back to BMW of Towson. Sawyer, as well as the quality of work by your service department keep me coming back to BMW of Towson. More
by Theresa_bedoya
Employees Worked With
Terrence Savoy
January 29, 2021
What a pleasure to work with Tom Wolff, my service consultant. I rely on his expertise when he responds to my questions and I find him to be mature , honest, and reliable. I like the technicians evalu consultant. I rely on his expertise when he responds to my questions and I find him to be mature , honest, and reliable. I like the technicians evaluation of my car which I can see thru their video. It’s very cool. More
by Advisor4502
Employees Worked With
Thomas Wolff
January 21, 2021
Great service ! Video sent by tech midway to show me what problem he found and what he was doing to fix it and why. A shout out to Derrick for his knowledge and sense of humor who orchestrates all the work. problem he found and what he was doing to fix it and why. A shout out to Derrick for his knowledge and sense of humor who orchestrates all the work. More
by Frosell1
Employees Worked With
Derrick Edwards
January 15, 2021
OMG, my service advisor, Tom Wolfe, is the best! I’ve known him since 2004 and I have followed him from Russell BMW to Towson BMW. He is the only one I trust to tell me what is wrong with my car. He is known him since 2004 and I have followed him from Russell BMW to Towson BMW. He is the only one I trust to tell me what is wrong with my car. He is honest, nice and trustworthy. If he ever left Towson BMW, I would no longer service my car there. Thank you for the professionalism at this dealership. More
by Wjdines5
Employees Worked With
Thomas Wolff
January 05, 2021
I arrived 5 min before my scheduled service appointment. I was informed that my advisor was not there and I was asked to sit on the side until someone could get to me. 30 minutes later I still have not been I was informed that my advisor was not there and I was asked to sit on the side until someone could get to me. 30 minutes later I still have not been seen by an advisor but I was asked for my car keys so that they could move my vehicle for another customer. I finally made it to an advisor named Derrick. He was very apologetic and reported that they were short staffed today. Unfortunately this was my first experience with the service department at BMW of Towson and I was not pleased with the customer service. No one explained to me all of the services that were provided, I was giving my print out and read them for myself. They were not the same services that was discussed with the advisor and I’m not sure why. Because I had already been at the dealership for a few hours I needed to leave to return to work. I will attempt to follow up with Derek regarding the services that were completed. Hopefully next time it will be a better experience. I will continue to work with Derek as he was a really nice and attempted to be as accommodating as possible More
by missydbeck
Employees Worked With
Derrick Edwards
