BMW of Towson - Service Center

BMW of Towson is always amazing. They are honest about what work needs to be done and always deliver when they say! Christopher was great- he is honest and very responsive to commun They are honest about what work needs to be done and always deliver when they say! Christopher was great- he is honest and very responsive to communication! More

Very friendly and attractive your needs. Jessica was very friendly and very knowledgeable. Very customer friendly. Jessica was very friendly and very knowledgeable. Very customer friendly. More

Was in and out quickly in a loaner. . Christopher Everit was great. Car returned washed and ready . Christopher Everit was great. Car returned washed and ready More

I visited this location Jan 2023 requesting an overall inspection of the car. Multi Point Inspection concluded that rear brake pads needed replacement, and air filter change would be needed soon. Inspecti inspection of the car. Multi Point Inspection concluded that rear brake pads needed replacement, and air filter change would be needed soon. Inspection concluded that all else was fine including tires (no attention needed at this time), GBK brakes test (Good at this time, not attention needed), and GBATT battery test (Good at this time, not attention needed). I appreciated the service, and returned May 2023 for an oil change, air filter replacement, only to find a laundry list of items wrong with my car totaling $5,800. Most of these items seem to be from wear and tear, so why didn't they come up the first time in January? Included in this estimate was front brake replacement, but the cost had doubled compared to January's rear brake replacement. I do not understand how all of these additional service items were not found from the first visit with a multi point inspection. I was told my quote of $680; however, while reviewing the charges before paying I noted the bill erroneously totaled over $800. Service representative corrected the bill (glad I reviewed it first). I was left unsatisfied and now lack trust in their services. More

My recent car repair went well. Chris is very professional and is a good communicator. I especially like the video he sent me where the tech was under the vehicle. It was easy f Chris is very professional and is a good communicator. I especially like the video he sent me where the tech was under the vehicle. It was easy for me to see the huge nail in my R rear tire More

I have never had a bad experience when coming in for service. Rich runs a great operation and Yoni is very helpful in ranking important issues that need immediate attention. He clearly helped me to pu service. Rich runs a great operation and Yoni is very helpful in ranking important issues that need immediate attention. He clearly helped me to push off other issues that we could address in the future. More

I especially appreciate the attention I receive from my service provider Gregg Myers who is always professional, efficient, and straightforward. service provider Gregg Myers who is always professional, efficient, and straightforward. More

I love having my car serviced here! This is my 2nd time since purchasing my X3 and their customer service is outstanding. This time, I had to bring Bella, thats what I call my truck, This is my 2nd time since purchasing my X3 and their customer service is outstanding. This time, I had to bring Bella, thats what I call my truck, in for a service recall. I was there for 3 hours but I was able to use WiFi and work quite comfortably. Thanks Terrance! Great service! More

I have come here to get my car serviced twice and each visit has been pleasant. The staff is very friendly and knowledgeable. They also help educate you on your car so you don't do things to ruin it. visit has been pleasant. The staff is very friendly and knowledgeable. They also help educate you on your car so you don't do things to ruin it. I like how they send a video showing exactly what the problem is. It helps with transparency. The environment is clean and the waiting lounge is nice. More

I’ve been dealing with them for over 13 years. A job well done as always. Highly recommend! A+ A job well done as always. Highly recommend! A+ More