BMW of Towson - Service Center

Very efficient. Easy in and out. Decent waiting area with coffee and hot tea but not the degree I am used to. Friendly, professional staff. Easy in and out. Decent waiting area with coffee and hot tea but not the degree I am used to. Friendly, professional staff. More

They did everything they said they were going to do, and they paid for an uber pick me up from the dealership and drop me off at my office and then pick me up when the car was ready. it took a little extr they paid for an uber pick me up from the dealership and drop me off at my office and then pick me up when the car was ready. it took a little extra time but that was because they were short staffed. So I will keep using them. More

Service was meh. Was expecting premium service for a premium charge. The manager did try to fix my issue with the service employee.🤷‍♀️ Was expecting premium service for a premium charge. The manager did try to fix my issue with the service employee.🤷‍♀️ More

Service Advisor Mr. Greg Myers is absolutely wonderful very friendly and helpful........ HE IS GREAT!! I'm very happy with service department as well! A+ Greg Myers is absolutely wonderful very friendly and helpful........ HE IS GREAT!! I'm very happy with service department as well! A+ More

I recently took my car to BMW of Towson for my 2015 vehicle that had an oil leak. Chris my service advisor was excellent. He was courteous and provided great communication throughout. Thank you Chris f vehicle that had an oil leak. Chris my service advisor was excellent. He was courteous and provided great communication throughout. Thank you Chris for making my visit a great one! Frank More

Great service, huge inventory and Greg in the service dept is why I’ll get my car serviced here for years! dept is why I’ll get my car serviced here for years! More

BMW of Towson is always amazing. They are honest about what work needs to be done and always deliver when they say! Christopher was great- he is honest and very responsive to commun They are honest about what work needs to be done and always deliver when they say! Christopher was great- he is honest and very responsive to communication! More

Very friendly and attractive your needs. Jessica was very friendly and very knowledgeable. Very customer friendly. Jessica was very friendly and very knowledgeable. Very customer friendly. More

Was in and out quickly in a loaner. . Christopher Everit was great. Car returned washed and ready . Christopher Everit was great. Car returned washed and ready More

I visited this location Jan 2023 requesting an overall inspection of the car. Multi Point Inspection concluded that rear brake pads needed replacement, and air filter change would be needed soon. Inspecti inspection of the car. Multi Point Inspection concluded that rear brake pads needed replacement, and air filter change would be needed soon. Inspection concluded that all else was fine including tires (no attention needed at this time), GBK brakes test (Good at this time, not attention needed), and GBATT battery test (Good at this time, not attention needed). I appreciated the service, and returned May 2023 for an oil change, air filter replacement, only to find a laundry list of items wrong with my car totaling $5,800. Most of these items seem to be from wear and tear, so why didn't they come up the first time in January? Included in this estimate was front brake replacement, but the cost had doubled compared to January's rear brake replacement. I do not understand how all of these additional service items were not found from the first visit with a multi point inspection. I was told my quote of $680; however, while reviewing the charges before paying I noted the bill erroneously totaled over $800. Service representative corrected the bill (glad I reviewed it first). I was left unsatisfied and now lack trust in their services. More