BMW of Towson - Service Center

For 14 years this dealership has been efficient and seemingly straight forward with regard to servicing my car. From what I gather is a shortage of intake professionals, a gap in attention resulted in seemingly straight forward with regard to servicing my car. From what I gather is a shortage of intake professionals, a gap in attention resulted in my car staying 6 days. Ultimately the car was repaired and communication and apologies were received, so it ended well. More

BMW of Towson is outstanding! They are on the details that lead to a great customer experience. I highly recommend this dealership. They are on the details that lead to a great customer experience. I highly recommend this dealership. More

A service department really comes down to the individual you are working with. Chris was excellent. He was responsive and direct. Best experience I have had a BMW Towson service department. you are working with. Chris was excellent. He was responsive and direct. Best experience I have had a BMW Towson service department. More

The service advisor was very friendly and knowledgeable about my vehicle. He was very helpful in answering all of my questions about my car. about my vehicle. He was very helpful in answering all of my questions about my car. More

Chris was efficient and took good care of me while my car was in the shop for several days awaiting parts. The repair was very costly, he helped me accept the expenditure calmly, just by being considerate. T was in the shop for several days awaiting parts. The repair was very costly, he helped me accept the expenditure calmly, just by being considerate. Thank you Chris, I wished you could provide a bigger discount to a loyal customer. More

Chris in the service department has been a delight to work with on my the issues that have popped up on my vehicle. Recently I also had a mysterious splatter of paint on my car and between Chris and the work with on my the issues that have popped up on my vehicle. Recently I also had a mysterious splatter of paint on my car and between Chris and the rockstars in their detailing shop they helped me clean it completely off. I've been very pleased with the service team at Towson. More

This was my first service experience at BMW of Towson and it was excellent! They were prepared for my arrival, checked me in efficiently, were friendly/helpful, and completed the work exactly on time. Could it was excellent! They were prepared for my arrival, checked me in efficiently, were friendly/helpful, and completed the work exactly on time. Could not have asked for more. Thank you ! More

I love bringing my X5 here for service! Angie helped me with everything I needed and my oil change was completed promptly. Angie helped me with everything I needed and my oil change was completed promptly. More

Great service and communication from beginning to end, and very clear answers and explanations for any questions I had. and very clear answers and explanations for any questions I had. More

The BMW Towson part department really helped me out. I needed some parts on shirt notice for my car. I called in and they were easy to talk to and found what I needed right away. Ordered it and had it f I needed some parts on shirt notice for my car. I called in and they were easy to talk to and found what I needed right away. Ordered it and had it for pick up next afternoon. More