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BMW of Towson - Service Center

Towson, MD

4.7
386 Reviews

386 Reviews of BMW of Towson - Service Center

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August 13, 2023

A few years ago, service was a chaotic mess, even with a scheduled appointment! Luckily, someone organized this crucial part of any dealer, i.e.: Service! Christopher took care of my BMW as if it was More

by alicecarda66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Aug 14, 2023 -

BMW of Towson responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Towson! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 10, 2023

Service was completed in timely matter and communication was excellent. Staff was very friendly and welcoming. More

by cryjones49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
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Aug 13, 2023 -

BMW of Towson responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 04, 2023

Service was phenomenal. .. Yoni was very responsive and addressed my tire issue promptly... he firmly epitomizes customer service More

by jbsellinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Yoni Baron
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Aug 06, 2023 -

BMW of Towson responded

Hi, thank you for your kind review; we are happy to pass along your comments to Yoni here at BMW of Towson! Feel free to stop by if you ever need any more help.

August 02, 2023

I took my car in and showed them a problem with water getting in Mr car, and a damage cawl and everything else was fix and replaced but the caw wasn't. I'm not happy about that, my car Dat there for a More

by Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Aug 04, 2023 -

BMW of Towson responded

Hi Jones, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (667) 930-2458 to discuss what we can do to help.

August 01, 2023

Great no problem's good customer service on updates information on repairs. Advisor Chris E. well informed on my car. K.Thompson More

by kevin.thompson318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Everett
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Aug 03, 2023 -

BMW of Towson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 01, 2023

Friendly, knowledgeable, efficient, helpful The staff at Towson BMW is exceptional! Could not have been any more friendly, interested and just really nice. More

by dennissatyshur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse and Rich Strickland
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Aug 01, 2023 -

dennissatyshur responded

All of the above is exactly how I felt. Very special place. Sincerely, Dennis Satyshur

August 01, 2023

There was unusual long wait for drop off and pick up on my recent visit. More

by lqinjhu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Aug 03, 2023 -

BMW of Towson responded

Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (667) 930-2458 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

July 29, 2023

Very good service, professional and polite on every department that I’ve been in. Thank you. More

by Paul Loza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Myers
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Jul 31, 2023 -

BMW of Towson responded

Hi Paul, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 25, 2023

My service advisor was great and explained everything to my satisfaction. Even the car was ready sooner than promised. More

by cpaeng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Jul 27, 2023 -

BMW of Towson responded

Hi, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.

July 24, 2023

I don't know but 2 days after we had a recall performed out vehicle died in the middle of my street. This is the 2nd time I had a BMW recommended recall performed at Towson BMW and had problems afterward More

by Moenae
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Towson BMW
Report | Print
Jul 26, 2023 -

BMW of Towson responded

Hi Moenae, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (667) 930-2458. We hope to hear from you.

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