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BMW of Towson - Service Center

Towson, MD

4.7
386 Reviews

386 Reviews of BMW of Towson - Service Center

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September 21, 2023

Stellar. ..just absolute Stellar! Bar-None! If you haven't been here, you're doing YOURSELF a disservice. More

by mjjordan_2700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager & Seph
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Sep 24, 2023 -

BMW of Towson responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

Sep 24, 2023 -

mjjordan_2700 responded

When i dettle on my Next and 3rd BMW, I will absolutely shop at your dealrshio and have total confidence that my experience will be no different than the service im already enjoying from the Service and Maintenance side of the business. Its just a matter of time and selecting the next series. I think its time to level up and maybe centure with the M class series.

September 21, 2023

My service adviser James was very informative as to the service to be performed and arranged for me to have a loaner vehicle which was all electric. Since I had never driven an electric vehicle before, he More

by hweiner
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Sep 21, 2023 -

hweiner responded

yes

Sep 24, 2023 -

BMW of Towson responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 19, 2023

Both sales and service are very helpful and professional. Everytime has been a pleasure, fast and courtiest. More

by MAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Cromwell , Kristina Davis
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Sep 21, 2023 -

BMW of Towson responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

September 19, 2023

Service was very efficient with clear explanation and video of my car's service and performance status. Staff is friendly and attentive. More

by Japsap8738
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gugliette
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Sep 21, 2023 -

BMW of Towson responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 17, 2023

Excellent service . Quick and efficient as well as wonderful accommodations. I highly recommend for your dealer services ! More

by meedern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Sep 18, 2023 -

BMW of Towson responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 17, 2023

I had a wonderful experience. I received a loaner car for my warranty repair and was done the same day. More

by Wade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina
Report | Print
Sep 18, 2023 -

BMW of Towson responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 14, 2023

Great customer service, car clean, easy check out, loved my rep, loved video of tires, brakes and car from tech More

by judgebarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon Baron
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Sep 17, 2023 -

BMW of Towson responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 14, 2023

Jonathan is very knowledgeable and transparent. Highly recommend working with him. Every person that I encounter at BMW is always friendly and courteous. The dealership is always clean, which is im More

by Jhussain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Sep 17, 2023 -

BMW of Towson responded

Hello Jhussain, it means so much to us that you chose our dealership! We appreciate your recommendation of BMW of Towson and we hope to be of service again in the future.

September 13, 2023

Quick service, availability and honest examination of my vehicle with video and dialogue to help me understand any potential future issues and what’s also good with the vehicle. More

by richard.alarcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Sep 16, 2023 -

BMW of Towson responded

Hi Richard, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

September 12, 2023

Had a bad experience on 9/08/23 - printed receipt had incorrect information on tire tread and was charged for tire rotation and balance that was not performed. Previous experiences have been much better More

by garyluczak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristina Davis
Report | Print
Sep 15, 2023 -

BMW of Towson responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (667) 930-2458 to discuss what we can do to help.

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