BMW of Towson - Service Center

My service advisor Greg and all personnel in the department were great. I also interacted with Karen in the sales department who was amazing. department were great. I also interacted with Karen in the sales department who was amazing. More

Christian was great! I highly recommend getting your service done at this BMW, they got me in the same day for service and they were very Thorough with the vehicle inspec I highly recommend getting your service done at this BMW, they got me in the same day for service and they were very Thorough with the vehicle inspection. More

Took my car in for the vanos bolts recall. I was told by my service advisor, Christian Saylor, that he went down to the shop and talked to both the shop foreman and shop tech. He also stated t I was told by my service advisor, Christian Saylor, that he went down to the shop and talked to both the shop foreman and shop tech. He also stated that he saw with his own eyes the engine internals and that they had replaced my Vanos units and hardware. I notice on the invoice that they did not replace any of my Vanos units so I reach out to my service advisor who is now telling me it was “complete mis-wording” and giving me the run around. They are unable to give me any details. I have all texts and invoice More

Good excellent to deal with very good customer service the staff are very helpful and they are very knowledgeable had a great experience with them the staff are very helpful and they are very knowledgeable had a great experience with them More

Service is always spot on and timely. Greg M. Is awsome and answers all my questions Greg M. Is awsome and answers all my questions More

Awesome experience very professional customer service was top notch service representative was excellent will come again was top notch service representative was excellent will come again More

Jim G is awesome. He always takes care of me and my car and is very transparent about his recommendations on what work is needed. He always takes care of me and my car and is very transparent about his recommendations on what work is needed. More

Just a normal service interaction. The agent communicated clearly with me, waiting area was clean and in good shape, and the car was returned clean and working as expected. The agent communicated clearly with me, waiting area was clean and in good shape, and the car was returned clean and working as expected. More

Chris was great! !! Good customer service great explaining what was going on while we wait! !! Good customer service great explaining what was going on while we wait! More

Repair visit. Took longer than expected, but was provided a courtesy car for duration. Overall good experience Took longer than expected, but was provided a courtesy car for duration. Overall good experience More