BMW of Towson - Service Center

I have been going to this dealership on and off for decades. I've always liked the prompt service, car washes, video recordings and of course our service advisor, Terrance. decades. I've always liked the prompt service, car washes, video recordings and of course our service advisor, Terrance. More

My service Rep. Terrance is very good. Tells you just what is needs to be done. Terrance is very good. Tells you just what is needs to be done. More

Chris is an awesome service advisor. Chris always keeps me informed about my cars progress while in the shop and fixed right the first time. A pleasure to deal with in a time where good Chris always keeps me informed about my cars progress while in the shop and fixed right the first time. A pleasure to deal with in a time where good customer service is a rarity. A++ More

My service advisor Christian was amazing. Took care of me and got me out of there in time. First time here will definitely be coming back here for service. Great service is very hard to come Took care of me and got me out of there in time. First time here will definitely be coming back here for service. Great service is very hard to come by and Christian did an amazing job representing AutoNation as a group More

My service advisor Greg and all personnel in the department were great. I also interacted with Karen in the sales department who was amazing. department were great. I also interacted with Karen in the sales department who was amazing. More

Christian was great! I highly recommend getting your service done at this BMW, they got me in the same day for service and they were very Thorough with the vehicle inspec I highly recommend getting your service done at this BMW, they got me in the same day for service and they were very Thorough with the vehicle inspection. More

Took my car in for the vanos bolts recall. I was told by my service advisor, Christian Saylor, that he went down to the shop and talked to both the shop foreman and shop tech. He also stated t I was told by my service advisor, Christian Saylor, that he went down to the shop and talked to both the shop foreman and shop tech. He also stated that he saw with his own eyes the engine internals and that they had replaced my Vanos units and hardware. I notice on the invoice that they did not replace any of my Vanos units so I reach out to my service advisor who is now telling me it was “complete mis-wording” and giving me the run around. They are unable to give me any details. I have all texts and invoice More

Good excellent to deal with very good customer service the staff are very helpful and they are very knowledgeable had a great experience with them the staff are very helpful and they are very knowledgeable had a great experience with them More

Service is always spot on and timely. Greg M. Is awsome and answers all my questions Greg M. Is awsome and answers all my questions More

Awesome experience very professional customer service was top notch service representative was excellent will come again was top notch service representative was excellent will come again More