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BMW of Towson - Service Center

Towson, MD

4.7
379 Reviews

379 Reviews of BMW of Towson - Service Center

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May 13, 2025

The service advisor Nicholas really knows his stuff! !! I felt well informed. The technician was very thorough and made sure I knew about everything going on with my vehicle. More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Ruth
Report | Print
April 21, 2025

Very professional and friendly. Explained everything before starting service. Information regarding potential services for the future and options, The video of service was fantastic More

by marionhall618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nichols
Report | Print
Apr 23, 2025 -

BMW of Towson responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 16, 2025

They were prompt in servicing my car and very helpful with my questions. The service writer was thorough . I particularly liked the video made by the technician. When my car was finished a young man help More

by jmiller2516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
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Apr 17, 2025 -

BMW of Towson responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

April 16, 2025

My service advisor Christian was helpful and he made sure I understood everything about my car and it's repair needs. More

by deborahmathews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
Apr 18, 2025 -

BMW of Towson responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 14, 2025

Bought my BMW from Karen here and now I'm back for service. It was completed faster than expected with great communication. More

by rpaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Kennedy
Report | Print
Apr 15, 2025 -

BMW of Towson responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!

March 10, 2025

I have been going to this dealership on and off for decades. I've always liked the prompt service, car washes, video recordings and of course our service advisor, Terrance. More

by ad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
Report | Print
Mar 11, 2025 -

BMW of Towson responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 05, 2025

My service Rep. Terrance is very good. Tells you just what is needs to be done. More

by Wnewton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance savoy
Report | Print
Jan 06, 2025 -

BMW of Towson responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 24, 2024

Chris is an awesome service advisor. Chris always keeps me informed about my cars progress while in the shop and fixed right the first time. A pleasure to deal with in a time where good More

by Markzn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher E.
Report | Print
Dec 25, 2024 -

BMW of Towson responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

December 18, 2024

My service advisor Christian was amazing. Took care of me and got me out of there in time. First time here will definitely be coming back here for service. Great service is very hard to come More

by Adunana25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
Dec 21, 2024 -

BMW of Towson responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 29, 2024

My service advisor Greg and all personnel in the department were great. I also interacted with Karen in the sales department who was amazing. More

by Donco
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg, Karen, and Carlos
Report | Print
Nov 01, 2024 -

BMW of Towson responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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