BMW of Towson

Very little attention to detail. Their shop is overwhelmed with used BMW's that they purchase at auction. Have been there for service three times, and on all three trips, there were either proble overwhelmed with used BMW's that they purchase at auction. Have been there for service three times, and on all three trips, there were either problems that were not repaired properly, or disputes involving warranty coverage. Northwest BMW & Russell BMW are much better dealers. More

Last year, armed with internet based info, got an acceptable deal on a Euro delivery 330i, with only a minimum of pointless (on his part) negotiation attempts from the sales manager. Everything went acceptable deal on a Euro delivery 330i, with only a minimum of pointless (on his part) negotiation attempts from the sales manager. Everything went like clockwork, had a fantastic time in Europe, and the car arrived at Towson as predicted. The service organization has always been extremely friendly and polite, loaner cars available on reasonably short notice when car needed servicing, and the several faults that needed fixing were deemed warrantiable without me even having to ask. Free courtesy carwashes as well (but for the lot porter's tip). Basically, my experience with this dealership has been exemplary. More