BMW of Towson

Rude, terrible service. Avoid at all costs. I would absolutely give zero stars if I could and plan to report this service department to both BMW North America and the Better Business Bureau. We I would absolutely give zero stars if I could and plan to report this service department to both BMW North America and the Better Business Bureau. We brought our vehicle in for a service recall on the airbag (so, clearly not a minor issue) on a Wednesday and by Saturday STILL had not heard any update. We were told that this service department did not take appointments (lie) and that we would have the car back before Monday (lie). No service, no loaner, no communication. After being jerked around for days, we finally came in Saturday to pick our car up to take it elsewhere because it was clear no work was going to be done. The service manager, Richard Strickland, was incredibly rude and strangely self-entitled for a man that runs a terrible service department - he said he wasn't surprised no one got back to us in FOUR days. After we left with our car, he sent us an email indicating the service had been completed when it clearly had not (so, lie number three in almost as many days), and there is no way we would trust that it was done appropriately even if he somehow managed to do so before we drove off the lot. Avoid this place at all costs if you value any sort of competency or a manager that actually knows what he's doing. More

Helpful. No pressure. Will deal if you know your numbers. Title says it all. Research over several weeks. Talked to other dealers but started and finished here. Sales person Blake was consistent with followup Title says it all. Research over several weeks. Talked to other dealers but started and finished here. Sales person Blake was consistent with followups. The end. More

Best car buying experience The dealership staff were welcoming and made me feel welcomed n at home. The waiting area was sparkling spotless. The rep who came to help me was outs The dealership staff were welcoming and made me feel welcomed n at home. The waiting area was sparkling spotless. The rep who came to help me was outstanding.(Blake). He was knowledgeable on the make n models and he was took time to show me various choices that I had. Very courteous and the world needs more Blake’s. More

Excellent Blake is a highly qualified sales person who was a pleasure to work with. I look forward to working with him in the future. - jeff W. Blake is a highly qualified sales person who was a pleasure to work with. I look forward to working with him in the future. - jeff W. More

Great experinece Great experience here in purchasing our BMW M4. They were quick and responsive during the entire process and ended up getting is the best financing! H Great experience here in purchasing our BMW M4. They were quick and responsive during the entire process and ended up getting is the best financing! Highly recommend! More

Great experience love my BMW They were very helpful and the whole experience worth it. I love my car my dealer Byron Scott was very knowledgeable and helpful. I'll tell everyone t They were very helpful and the whole experience worth it. I love my car my dealer Byron Scott was very knowledgeable and helpful. I'll tell everyone to buy there next car from here More

Wonderful Experience Blake provided professional customer service. He worked diligently to make sure I was satisfied with my purchase. I look forward to working with him i Blake provided professional customer service. He worked diligently to make sure I was satisfied with my purchase. I look forward to working with him in the future. More

Wonderful Very relaxed atmosphere, everyone was very helpful. Bryon stack helped me with the cars that I was interested in. He was very knowledgeable, nice and Very relaxed atmosphere, everyone was very helpful. Bryon stack helped me with the cars that I was interested in. He was very knowledgeable, nice and I felt no pressure making my decision. More

Fantastic and professional experience Had been looking at several dealers and inventory across the DMV area. Had a bad experience with Rockville where I couldn't get people to return my in Had been looking at several dealers and inventory across the DMV area. Had a bad experience with Rockville where I couldn't get people to return my inquiries and voicemails. When I looked at Towson- I had a chat online, followed up by Elliott on the phone who was very helpful in explaining all the different packages. We then set up a time to meet, and when it slid due to schedules- they followed up politely but weren't pushy. We went up there the next weekend, and I have to say it was a long day driving lots of vehicles, but they walked through EVERY possible option with us across several cars. We had trade ins as well as lease vs buy questions- and Tyler ran all of the scenarios down to help us compare. When it came time to purchase- they were great to work with and gave us better rates than the bank I was prequalified with. I loved the Genius that helped me get acquainted with my technology, and the kids loved the snacks and toy room (which helped while we were looking at numbers). Overall- one of the best experiences I have had buying a car- and my husband isn't easy when it comes to cars! More

Great Sale The saleman was very knowledgeable about all of the cars. He did not try to sell me anything that I did not want or need. He was successful in helping The saleman was very knowledgeable about all of the cars. He did not try to sell me anything that I did not want or need. He was successful in helping me obtain what I wanted at an affordable price. More