BMW of Towson

Great service and prompt response. Great customer service and also good recommendations were provided to better the health of my car. Great customer service and also good recommendations were provided to better the health of my car. More

My car was serviced Sept 8 2023, early morning-loved that option. Service advisor, Greg Myers was fantastic! Really professional and genuinely pleasant. First service appt. went well because of his demean option. Service advisor, Greg Myers was fantastic! Really professional and genuinely pleasant. First service appt. went well because of his demeanor. That. Makes a difference. I had a prior experience at this location when I came in to have a tire replaced due to a nail in the tire. I was told to pull into the service area and someone will come out to you. Well 15-20 minutes no one did. A gentlemen saw me pull up he didnt have a customer at his desk which faced the service area. The other service advisors were with clients, I had to go inside to confirm I was in the right place and I was. I chose this location for convenience. I did a build and purchased my X3 in Suitland, MD. Initially I was looking at Lexus, my husband has one and Annapolis Sheehy gives great customer service. Interesting he initially went to Lexus in Towson and was ignored. Customer service is key. I came back to Towson to see if my first experience wad a fluke or indicative of a larger issue. Greg Myers was awesome Gone are the days of fake customer service. Reviews have real time impact. More

I had a great experience purchasing a used vehicle here this week. I found a car searching online that met my budget and has features I wanted. I pushed a button about a test drive, and the team reached this week. I found a car searching online that met my budget and has features I wanted. I pushed a button about a test drive, and the team reached out right away to help me. I had an appointment with Donelle Battle and he hooked me up every step of the way. He was flexible with the time I arrived and had the car ready and waiting for me to check out as soon as I got there. He took me on a test drive, answered all my questions, and was so helpful though the purchase process. Everyone I interacted with there was so kind and friendly. If you are looking, you know is a long and hard road searching for used cars right now. I'm so happy I found a car at this location. More

Jessica was perfect. I was kept updated while my M4 was in the shop. The tech even took a few moments to put in my new all weather mats. I was kept updated while my M4 was in the shop. The tech even took a few moments to put in my new all weather mats. More

Excellent buying experience and customer service Had concerns regarding a payoff on my trade in the general manager stepped in and resolve it in one day with several follow up phone calls to put me at e concerns regarding a payoff on my trade in the general manager stepped in and resolve it in one day with several follow up phone calls to put me at ease The sales person Casey worked with me to build a best possible deal on my new vehicle and made the whole process very seamless and easy I will do more shopping this store in the future More

Professional and personal service in a comfortable environment. Minimal wait time with loaner vehicles available with reservation. environment. Minimal wait time with loaner vehicles available with reservation. More

Best dealership ever. Fantastic sales,management, and service department. I live 5 minutes from the BMW dealership in rockville, but I will drive 90 minutes away to the To Fantastic sales,management, and service department. I live 5 minutes from the BMW dealership in rockville, but I will drive 90 minutes away to the Towson location for service from now on. You guys are amazing. More

The dealer helped with the car and price breakdown. The sales process was easy and quick. The sales process was easy and quick. More

I had another great experience with the service department at BMW of Towson. Christopher was very professional and accommodating through the process. department at BMW of Towson. Christopher was very professional and accommodating through the process. More

Few dealerships actually care and work with you when servicing your car. I’ve used BMW of Towson a few times so far, and each time has been amazing. Keep up the great work! servicing your car. I’ve used BMW of Towson a few times so far, and each time has been amazing. Keep up the great work! More