BMW of Towson | Page 87

I went in because the sunroof on my 04 X5 stuck open on the back pane. Jason called me a few hours after dropping it off to tell me it need the cassette replaced. The right track was broken in 2 places. He the back pane. Jason called me a few hours after dropping it off to tell me it need the cassette replaced. The right track was broken in 2 places. He told me they could disable the roof and lock it down. I asked several times if it would be locked down. After getting my X5 back the two panes that make up the sunroof were not locked down but were just laying down and popped up every time I closed the door. When he was confronted with this he began a he said I said argument and there was no solving the issue. Dealership before the customer attitude. I highly recommend Autobahn of Towson over this dealer if you need out of warranty work. More

Pre-judged me and my boyfriend when we walked in. Never let me test drive the car and pulled my credit right away without written consent. Seemed like he wanted to see if we were worth his time or not. Was let me test drive the car and pulled my credit right away without written consent. Seemed like he wanted to see if we were worth his time or not. Was not willing to negotiate or bring down the price of the vehicle. We were never approached in the lot and we had to go into the showroom and ask to be helped. Got snappy with us at the end, and never followed up with us like the three other dealerships we went to did. He was not a genuine trustworthy employee and we got that feeling right away. Called to complain and got no where with the manager. He said I should have came there ready to buy. For the whole hour we were there he never showed me a vehicle nor did I test drive one. More

I have a 1 1/2 year old 328i hard top convertible that was experiencing interior noise when the top was up. A BMW dealership in York, PA told me that the noise was normal for a convertible. I took the v was experiencing interior noise when the top was up. A BMW dealership in York, PA told me that the noise was normal for a convertible. I took the vehicle to Towson BMW and then located the problem and fixed it when promised. I had additional repairs made, I hit a raised man hole cover, and my service advisor called me everyday at 4 pm as promised. I had to take my vehicle in for an oil change today, dealt with a different service advisor, but was equally satisfied. The customer service is outstanding. I don't use the term "outstanding" lightly, as I am in the customer service business and I know that "outstanding" service is rare. From my 2 visits, thus far, I would recommend Towson BMW to any BMW owner for their scheduled maintenance or unexpected repairs. More

I truly enjoyed working with Ric and David. I special ordered a vehicle with their help and every step of the process was very smooth. David did a great job of educating me with all the features and opti ordered a vehicle with their help and every step of the process was very smooth. David did a great job of educating me with all the features and options that are on the vehicle. I have already referred another person to them! Great people and dealership! More

Incredible Service Department Jeremy Wojcik - A+ My Incredible Service Department Jeremy Wojcik - A+ My brother in-law purchased a $50k M3 Convertible after my service recommendation to him. Th Incredible Service Department Jeremy Wojcik - A+ My brother in-law purchased a $50k M3 Convertible after my service recommendation to him. The entire service team and management and shop and formen are the best! I drive 35 minutes to go there and love it. Regards, Loay Oweis More

I arrived at the service department on Monday at 7:15 AM and they opened promptly at 7:30 AM. I was helped by my Service Advisor Jim Gugliette immediately. Jim helped check my car and get me in a loaner a and they opened promptly at 7:30 AM. I was helped by my Service Advisor Jim Gugliette immediately. Jim helped check my car and get me in a loaner all before 7:40 AM. I was out the door with a loaner by 7:50 AM. That Monday I was held up in meetings all day and was unable to take the call from my SA Jim. However, he left a detailed message on the issues and the ETA when the work was complete. He told me to expect the work to be completed by Tuesday afternoon and he would follow up and confirm on Tuesday. Tuesday came, and again, I was tied up in meetings throughout the day and could not take his call. Jim again let me a detailed voicemail informing me that the work was done with my car and it could be picked up anytime until 7:00 PM. Picking up was a breeze and took no more than 20 minutes. Overall Jim Gugliette did a great job keeping me informed and being very customer friendly. I will definately use BMW of Towson for Service again. More

Mr. Brand is one of the best. His attention to detail, knowledge, and desire to customize the car was very satisfying. I think he could go through every iDrive command with his eyes closed. He went thro knowledge, and desire to customize the car was very satisfying. I think he could go through every iDrive command with his eyes closed. He went through the entire menu, explained each choice, answering our questions with experienced advice, all the while creating a profile that customized the entire car for my wife. BMWAccess was well explained and fully implemented. His tutelage is like a graduate course in 2.5 hours. We became jaded with the volume of information but in the end- it was just right. He knew he hit it right from the number of times we said wow. Ken Warren handled the closing contract, payment, title, registration, warranty, options, and more that I can't remember. His mastery of documentation is like choreography but was a really smooth well planned flow off paperwork. I have no idea of how many pieces of paper passed through his hands but what went though ours was organized and well explained. I appreciated the soft sell on options and services because we put a lot into ordering the vehicle exactly the way we wanted and he respected that effort. There had to be at least a dozen others who participated in preparing our car, please convey to our thanks to them for a job well done. The followup call after purchase really showed you cared. The car is much better than we hoped. It was instantly more comfortable than any other car we have had. We can't express enough the appreciation we have for the way you listened and put this transaction on track. More

I recently purchased a used BMW X3 from Towson BMW. While the selection and quantity of this particular vehicle for sale are what initially led me to this dealership, it was the service which led to the purc the selection and quantity of this particular vehicle for sale are what initially led me to this dealership, it was the service which led to the purchase. Bill Kasper was my sales advisor and delivered every bit of the professional and pleasurable sales experience which I would expect from BMW. His knowledge of the product exceeded my expectations, as did the level of post sale follow up. Towson BMW is the first place I will turn to when purchasing my next BMW. More

I've been a BMW of Towson/Bel Air customer for 14 years. It has been a pleasure driving a BMW, especially our 6 series. The service I’ve received at both locations has been outstanding. I am on a first name It has been a pleasure driving a BMW, especially our 6 series. The service I’ve received at both locations has been outstanding. I am on a first name basis with my service reps in both locations. I always receive a friendly greating on arrival and prompt attention to any issues. The most important part of owning any vehicle, the service! More

The dealership and sales staff was helpful and found the car we were looking for quickly and at a reasonable price. Our salesman Nic was very thorough when showing us all the options in the vehicle. We pic car we were looking for quickly and at a reasonable price. Our salesman Nic was very thorough when showing us all the options in the vehicle. We picked up the car within the last week and have had several follow up calls to make sure that we are happy with the BMW. More