BMW of Towson

Nic was very helpful and respectful. He knew the 2011 model intimately. He brought a car in for me from a neighboring BMW dealer for me to look at. He was very attentive did everything he said he would model intimately. He brought a car in for me from a neighboring BMW dealer for me to look at. He was very attentive did everything he said he would in our negotiation. (Made me feel like I was the most important customer at the dealership). I would definitely recommend him & Towson BMW to anyone! More

Mr. Brown responded immediately to request for BMWs that met our specs. He was patient as we explored options he found and responded when we suggested other models that better met our needs. The car had a p met our specs. He was patient as we explored options he found and responded when we suggested other models that better met our needs. The car had a perfume odor and Mr. Brown had the car deodorized before purchase as the odor was deal killer. Really appreciated his listening skills and patience as he described the features. We got a nice value on trade in and a small discount on price for the pre certified vehicle. All staff were friendly and helpful. Nick was great. More

We looked for over two weeks throughout M.D. for a quality used X3 BMW and we found ours at Towson BMW. Nic Brown was an excellent salesman who was courtious, knowledgable and detailed in the purchasi quality used X3 BMW and we found ours at Towson BMW. Nic Brown was an excellent salesman who was courtious, knowledgable and detailed in the purchasing process. The Car was in mint condition and service records were explained in detail. We purchased our BMW from Towson for two reasons: the quality condition of the car and the courtious salesmanship of Nic Brown. If you are looking for a new or used BMW I would highly recommend BMW of Towson and seek out NIc Brown, he has the knowledge and skill to explain in detail what you seek. We love our BMW it is everything we hoped it would be!!! believe me we looked and looked and Towson BMW is service oriented with the utmost respect for everybody. Good luck in your search for a BMW, we are very happy with ours Steve & MIchelle Perez More

Although I was looking for a new car, I found a used X3 with low miles on the Internet at this dealer that looked like it had everything I wanted on it. I decided to drive 65 miles to the dealer to test d with low miles on the Internet at this dealer that looked like it had everything I wanted on it. I decided to drive 65 miles to the dealer to test drive and confirm the car's configuration. Weeks before, I had actually ordered a new Mercedes from another dealer after weeks of study and deliberation but after test driving BMW and having all my questions answered satisfactorily by the salesman, I decided to purchase the BMW instead. We agreed on price relatively quickly, including a price for the Infiniti I traded in. Everything was taken care of as quickly as possible and I drove home in my BMW the same day. Can't have a better car buying experience than that. Bottom line: this dealer had the car I wanted with all the options I wanted, at a reasonable price, and that's why I bought it. I didn't have to become familiar with BMW because I had owned 5 of them. On the other hand, the Mercedes dealer was unable, even after weeks of discussions and my placing an order, to make me 100% comfortable with their process and the car, not to mention the 2-3 month wait to get it. Needless to say, that dealer was none too happy when I cancelled my order, and especially when I told them I had been able to buy my BMW in one day from such a responsive dealer. More

Nic Brown was very friendly & helpful. He really spent a lot of time with me, discussing the various models & options. Very low key style, but prompt follow up on all my questions. The sales experie spent a lot of time with me, discussing the various models & options. Very low key style, but prompt follow up on all my questions. The sales experience was quite positive. Frank Diblasi helped set up my lease. He went over everything with me, making sure all my questions were answered. Frank is a really gregarious guy. I enjoyed talking with him. More

Jose Vielma is the most knowledgeable car representative I have ever encountered. It's as though he memorized the owners' manuals for every BMW product. His knowledge of the car's technical and other featur I have ever encountered. It's as though he memorized the owners' manuals for every BMW product. His knowledge of the car's technical and other features is impressive. In fact, it was amazing. Jose didn't appear to be "playing games" when it came to the car buying experience. He laid out the price, financing features, and my options. And yes, he seemed to have memorized financing terms and options, too. I felt like I was working with a Wall Street trader---his understanding of financing alternatives was incredible. Finally, Jose was fun to work with. I was with two of my wackier friends the day I bought my car, and he took our antics in stride....and laughed readily at our goofy behaviors. He was a good sport and funny in his own right. What's not to like about Jose? :D More

My family and I purchased a new X5 from David and the team. We emailed Towson BMW on a Wednesday and picked up our car on Saturday morning. With three kids, including a one year old, David quickly move team. We emailed Towson BMW on a Wednesday and picked up our car on Saturday morning. With three kids, including a one year old, David quickly moved us through the process, took his time explaining the features of the car and followed up with us to make sure we were all set. From start to finish, a great process and everything you would hope from a dealership but rarely receive. More

Both David Borum and Ric Vitek have been very professional and went out of their way to make sure I drove away in the perfect BMW. professional and went out of their way to make sure I drove away in the perfect BMW. More

I have been doing business with these guys for quite some time now. I purchased an M3 from David last year and my M5 now. I get my car serviced here too as they do a great job there also. I purchased an M time now. I purchased an M3 from David last year and my M5 now. I get my car serviced here too as they do a great job there also. I purchased an M5 from BMW of Towson at the end of December. I ordered it from the factory and they made that very easy. I worked with David Borum as my sales rep and he kept me up to date on where my care was in the build process the entire time. The car was delivered on schedule and David took the time to show me the features and make sure I was comfortable. Bo and Ric both met me for the delivery to ensure I was happy. They got me through the purchase process very quickly. Bottom line is very pleasant experience and exceeds what I would expect from your average auto dealer. More

I happened to be on vacation in MD and realized BMW of Towson had a much sought after (personally) manual 135i coupe with an M-Sport package in Le Mans blue that I knew I could not pass on the opportunity Towson had a much sought after (personally) manual 135i coupe with an M-Sport package in Le Mans blue that I knew I could not pass on the opportunity of test driving. A quick call, which was directed to Jose, was all that was needed. Jose reacted quickly and expertly in working with my schedule to allow for me to test drive the vehicle. I missed the agreed upon window (due to traffic) of when I intended to test drive the vehicle which was not brought up or held against me in any way when I did arrive at the dealership. After test driving and eating up a good deal of Jose's time given my own financial apprehension I decided to leave the deal which Jose did not fight for me to reconsider which was much appreciated. There was no "hard-sell" approach taken, Jose gave me his card and told me to call him the next day if I did decide to take the car or not. Without the pressure I was accustomed to after working with Ford/Chevy, I was given space to make my decision which I do not regret. Jose sold me an excellent car at a great price which I have enjoyed every single day I've driven it. More