BMW of Towson

I happened to be on vacation in MD and realized BMW of Towson had a much sought after (personally) manual 135i coupe with an M-Sport package in Le Mans blue that I knew I could not pass on the opportunity Towson had a much sought after (personally) manual 135i coupe with an M-Sport package in Le Mans blue that I knew I could not pass on the opportunity of test driving. A quick call, which was directed to Jose, was all that was needed. Jose reacted quickly and expertly in working with my schedule to allow for me to test drive the vehicle. I missed the agreed upon window (due to traffic) of when I intended to test drive the vehicle which was not brought up or held against me in any way when I did arrive at the dealership. After test driving and eating up a good deal of Jose's time given my own financial apprehension I decided to leave the deal which Jose did not fight for me to reconsider which was much appreciated. There was no "hard-sell" approach taken, Jose gave me his card and told me to call him the next day if I did decide to take the car or not. Without the pressure I was accustomed to after working with Ford/Chevy, I was given space to make my decision which I do not regret. Jose sold me an excellent car at a great price which I have enjoyed every single day I've driven it. More

I worked with Jose Vielma and was pleasantly surprised that he already had the x5 I wanted to test drive at the front parking area. I've done my research and tested Jose and he answered all my questions that he already had the x5 I wanted to test drive at the front parking area. I've done my research and tested Jose and he answered all my questions about the X5 very accurately and his overall knowledge of bmw products including specific specs is spot on. I've been to two other bmw dealerships and so far Jose has been the most knowledgable and proficient sales advisor I've dealt with. My wife and I felt comfortable with him right away and he never used any pressure selling tactics. Overall buying experience was great. I didnt expect to bring the x5 home that night but we did! I also appreciated his aftersales communication to check if everything is ok with the vehicle. More

My initial test-drive was with Charles Kubi, but we sealed the deal w/Matt Schmidt. Matt was very professional, friendly and efficient to deal with. I highly recommend both Charles & Matt, but ended sealed the deal w/Matt Schmidt. Matt was very professional, friendly and efficient to deal with. I highly recommend both Charles & Matt, but ended up spending more time with Matt b/c Charles wasn't in that day, though he was also professional and explained the BMW 3 series while we were on our test drive. Altogether, a great experience & I'm enjoying my new BMW 3 Series immensely! More

I purchased a 2011 used BMW car from this dealer thinking that the dealer has checked out the vehicle and repaired any issues that needed to be resolved. After 3 months, I needed to take it in for an electr that the dealer has checked out the vehicle and repaired any issues that needed to be resolved. After 3 months, I needed to take it in for an electrical issue (first time) with the battery not charging. They seemed to fix the battery issue for the short-term, but notified me about 2 rims being bent. After further inquiry, I learned that the rims were bent prior to my purchase also, and were "fixed" prior to the sale. At the time, I drove the car 1 mile to/from work, and had put just under 300 miles on the car. The service team advised me that the tires are also bald and they'll need to be replaced, along with an alignment. After being outraged, I called BMW Customer Care, who were not willing to do anything. I went out of pocket $1200 to fix the issues and have new tires put on the car. The electrical issue came up again (second time) about 2 months ago, and was told that there's nothing wrong, but the battery needed to be charged. So they put it on the charger over the weekend and it was "Fixed". The issue was barely resolved, as the welcome lights did not work and the battery discharge warning was back on the iDrive system the next day. I took the car back for the third time for the same electrical issue, and asked them to look at a slow leak from a rear tire. The battery issue was fixed from an upgrade to the SW, supposedly. Regarding the tire, I was told that the same rim that has been fixed 2x now has a crack and needs to be replaced. Outraged again, I called BMW CC and they were again no help. The rims in question are the BMW 225M rims with run-flat tires. These very rims have the source of multiple law suits in the UK and BMW has acknowledged the defect in the UK, but continue to ignore their customers in the US. A quick google search will show you multiple issues with these rims, yet BMW NA says "those are UK issues, we are in North America, so that doesn't apply to us". Given that your typical customers spend $40-$60k per car, I would expect BMW to stand behind their product and take care of issues that can be proven as defective OEM equipment. So to summarize, the car was back at the dealership in the last 12 months 3-4 times for the same electrical issue, and 2 times for rim issues. Lastly, I am also using the Progressive SnapShot policy mechanism which tracks how your car is being driven. The last 3 days the dealer had my car, the Progressive GPS tracker showed rapid excessive acceleration and repeated hard stops. I emailed my service advisor and asked him if there's something wrong with the brakes... his response was less than comforting and basically said it's due to the traffic in the area. I lived in Towson for a year and avoided 7 hard brakes in a 20 minute drive... I'm no expert, but I think you can safely avoid this. The techs need to also learn to treat the customer cars with care. Just because you can, doesn't mean you should treat customer cars badly... It's no wonder BMW is losing market share to competitors. Your product has continued to decline if reliability and workmanship since my first BMW in 2001... If you can't stand behind your product, don't expect any of your customers to. More

Kris is the best! BMW Towson has always been prompt, kind, and convenient. They provide great loaner cars and have even picked me up when it was inconvenient for me to get to the dealership kind, and convenient. They provide great loaner cars and have even picked me up when it was inconvenient for me to get to the dealership More

This service department in this dealership has the absolute worst customer service. We never received a courtesy call two days after dropping the car off for repairs. After making several calls to th absolute worst customer service. We never received a courtesy call two days after dropping the car off for repairs. After making several calls to the person assigned to our vehicle, he later called only to let us know that they have been way too busy with other vehicles to even diagnose the problem with our vehicle - two days later!!!!! More

David knows BMW's and works hard to deliver a great deal. The dealership service group has also exceeded my expectations.Work always completed on agreed schedule.Excellent overall experience. The dealership service group has also exceeded my expectations.Work always completed on agreed schedule.Excellent overall experience. More

I continue to use BMW of Towson because they are the very best. I have shopped at other BMW dealerships in the state and the boys at Towson know how to get it done, are fair and stay true to their word. I best. I have shopped at other BMW dealerships in the state and the boys at Towson know how to get it done, are fair and stay true to their word. I would never buy from another BMW dealership period. Ric Vitek runs a great dealership and the customer service is superior. Please don't waste your time at other dealerships. Barry C. West Crownsville, Md. More

David is great to work with. This is my 3rd consecutive time buying from him. I trust him and will continue to go with him. He negotiates fairly and you don't feel compelled to play a bunch of games. time buying from him. I trust him and will continue to go with him. He negotiates fairly and you don't feel compelled to play a bunch of games. More

BMW of Towson is a great dealership that cares. I will keep buying there as long as I'm breathing and driving! I have referred friends, family, and colleagues and they are all very happy with the dealers keep buying there as long as I'm breathing and driving! I have referred friends, family, and colleagues and they are all very happy with the dealership and David Borum too. More