BMW of Towson

I received the most appalling service from BMW of Towson. After arriving at 8AM on Saturday morning to have my car diagnosed as to why the service engine light was on I stood waiting in the service lane for After arriving at 8AM on Saturday morning to have my car diagnosed as to why the service engine light was on I stood waiting in the service lane for 30 minutes before anyone came over to greet me or to tell me they were busy and it would be a few minutes. Finally, 45 minutes later, I received help from a service manager who took me over to the waiting area so my car could be looked at. Over two hours later a diagnosis was made and I agreed to have it fixed. I was told it would only take an hour. However, 30 minutes later the service manager came back over and told me they did not have the part I needed in stock and they would have to order it. I would have to bring my car back on Tuesday morning and leave it to be fixed which I agreed to do after I was assured they would have a loaner for me and I could quickly drop my car for service and take the loaner. Tuesday morning I arrived to drop my car off for service only to be told I would have to wait in line to fill out paperwork for the loaner vehicle even though my service ticket was already written up. After waiting 15 minutes and making it clear I had to head to a meeting and could no longer wait, a nice woman in front of me offered to let me have her place since I was in a rush only to have the gentleman behind the loaner counter tell her I would have to wait because there were several other people still in front of me. (And then he laughed.) At this point I walked back over to the service manger, Derrick, that helped me in the first place and told him I would be leaving and not getting service at this dealership due to the deplorable customer service I had received and despite trying to spend $900 to repair my car at that location they did not seemed pressed for my business. As a BMW owner that has actually never stepped onto a BMW lot before this experience (purchased my car at another dealership,) I am appalled that they would treat a possible future customer (or any customer) in such a terrible manner. The service was so bad I am contemplating never buying a BMW again which is a same because I planned on leasing a new one within the next year. More

Nic was very helpful and respectful. He knew the 2011 model intimately. He brought a car in for me from a neighboring BMW dealer for me to look at. He was very attentive did everything he said he would model intimately. He brought a car in for me from a neighboring BMW dealer for me to look at. He was very attentive did everything he said he would in our negotiation. (Made me feel like I was the most important customer at the dealership). I would definitely recommend him & Towson BMW to anyone! More

Mr. Brown responded immediately to request for BMWs that met our specs. He was patient as we explored options he found and responded when we suggested other models that better met our needs. The car had a p met our specs. He was patient as we explored options he found and responded when we suggested other models that better met our needs. The car had a perfume odor and Mr. Brown had the car deodorized before purchase as the odor was deal killer. Really appreciated his listening skills and patience as he described the features. We got a nice value on trade in and a small discount on price for the pre certified vehicle. All staff were friendly and helpful. Nick was great. More

We looked for over two weeks throughout M.D. for a quality used X3 BMW and we found ours at Towson BMW. Nic Brown was an excellent salesman who was courtious, knowledgable and detailed in the purchasi quality used X3 BMW and we found ours at Towson BMW. Nic Brown was an excellent salesman who was courtious, knowledgable and detailed in the purchasing process. The Car was in mint condition and service records were explained in detail. We purchased our BMW from Towson for two reasons: the quality condition of the car and the courtious salesmanship of Nic Brown. If you are looking for a new or used BMW I would highly recommend BMW of Towson and seek out NIc Brown, he has the knowledge and skill to explain in detail what you seek. We love our BMW it is everything we hoped it would be!!! believe me we looked and looked and Towson BMW is service oriented with the utmost respect for everybody. Good luck in your search for a BMW, we are very happy with ours Steve & MIchelle Perez More

Although I was looking for a new car, I found a used X3 with low miles on the Internet at this dealer that looked like it had everything I wanted on it. I decided to drive 65 miles to the dealer to test d with low miles on the Internet at this dealer that looked like it had everything I wanted on it. I decided to drive 65 miles to the dealer to test drive and confirm the car's configuration. Weeks before, I had actually ordered a new Mercedes from another dealer after weeks of study and deliberation but after test driving BMW and having all my questions answered satisfactorily by the salesman, I decided to purchase the BMW instead. We agreed on price relatively quickly, including a price for the Infiniti I traded in. Everything was taken care of as quickly as possible and I drove home in my BMW the same day. Can't have a better car buying experience than that. Bottom line: this dealer had the car I wanted with all the options I wanted, at a reasonable price, and that's why I bought it. I didn't have to become familiar with BMW because I had owned 5 of them. On the other hand, the Mercedes dealer was unable, even after weeks of discussions and my placing an order, to make me 100% comfortable with their process and the car, not to mention the 2-3 month wait to get it. Needless to say, that dealer was none too happy when I cancelled my order, and especially when I told them I had been able to buy my BMW in one day from such a responsive dealer. More

Nic Brown was very friendly & helpful. He really spent a lot of time with me, discussing the various models & options. Very low key style, but prompt follow up on all my questions. The sales experie spent a lot of time with me, discussing the various models & options. Very low key style, but prompt follow up on all my questions. The sales experience was quite positive. Frank Diblasi helped set up my lease. He went over everything with me, making sure all my questions were answered. Frank is a really gregarious guy. I enjoyed talking with him. More

Jose Vielma is the most knowledgeable car representative I have ever encountered. It's as though he memorized the owners' manuals for every BMW product. His knowledge of the car's technical and other featur I have ever encountered. It's as though he memorized the owners' manuals for every BMW product. His knowledge of the car's technical and other features is impressive. In fact, it was amazing. Jose didn't appear to be "playing games" when it came to the car buying experience. He laid out the price, financing features, and my options. And yes, he seemed to have memorized financing terms and options, too. I felt like I was working with a Wall Street trader---his understanding of financing alternatives was incredible. Finally, Jose was fun to work with. I was with two of my wackier friends the day I bought my car, and he took our antics in stride....and laughed readily at our goofy behaviors. He was a good sport and funny in his own right. What's not to like about Jose? :D More

My family and I purchased a new X5 from David and the team. We emailed Towson BMW on a Wednesday and picked up our car on Saturday morning. With three kids, including a one year old, David quickly move team. We emailed Towson BMW on a Wednesday and picked up our car on Saturday morning. With three kids, including a one year old, David quickly moved us through the process, took his time explaining the features of the car and followed up with us to make sure we were all set. From start to finish, a great process and everything you would hope from a dealership but rarely receive. More

Both David Borum and Ric Vitek have been very professional and went out of their way to make sure I drove away in the perfect BMW. professional and went out of their way to make sure I drove away in the perfect BMW. More

I have been doing business with these guys for quite some time now. I purchased an M3 from David last year and my M5 now. I get my car serviced here too as they do a great job there also. I purchased an M time now. I purchased an M3 from David last year and my M5 now. I get my car serviced here too as they do a great job there also. I purchased an M5 from BMW of Towson at the end of December. I ordered it from the factory and they made that very easy. I worked with David Borum as my sales rep and he kept me up to date on where my care was in the build process the entire time. The car was delivered on schedule and David took the time to show me the features and make sure I was comfortable. Bo and Ric both met me for the delivery to ensure I was happy. They got me through the purchase process very quickly. Bottom line is very pleasant experience and exceeds what I would expect from your average auto dealer. More