BMW of Towson

Did not meet my expectations Your goal or motto is to treat everyone so it is the best experience possible. That was not the way I was treated. I would not recommend this dea Your goal or motto is to treat everyone so it is the best experience possible. That was not the way I was treated. I would not recommend this dealership or service department. More

Unhappy times three! Purchased three certified pre-owned vehicles from this dealership. The last one was a disappointment as we identified certain problems soon after our Purchased three certified pre-owned vehicles from this dealership. The last one was a disappointment as we identified certain problems soon after our purchase that of course weren't covered by warranty. We then purchase the extended service contract to help but wound up trading the vehicle for a new Lexus. Tried to cancel our extended service contract for a refund but after six weeks of waiting for our refund found that you can only cancel and obtain a refund before you sell or trade the vehicle. Guess what? We won't be purchasing any more vehicles from Towson BMW. So much for Priority One Customer Service!!! The finance manager who processed the initial cancellation failed to note the fine print in our contract that stated we did not qualify for a refund based on the fact we had traded the car. More

Purchase a vehicle I want to thank BMW of Towson. They were easy to work with. Thank you Marc Levy and Bill Kasper for the outstanding work. They made my life easy in th I want to thank BMW of Towson. They were easy to work with. Thank you Marc Levy and Bill Kasper for the outstanding work. They made my life easy in this purchase...... More

Excellent experience First BMW. Car buying can be unpleasant with pressure sales, supposed deadlines for a price, pressure to buy add-ons and protection packages. None o First BMW. Car buying can be unpleasant with pressure sales, supposed deadlines for a price, pressure to buy add-ons and protection packages. None of that at Towson BMW. Jose was attentive, helpful and very knowledgeable of the cars and took lots of time to train me on the technology. More

Don't waste your time and money Walked in to get better price on 2016 X5 as I was told by the girl who called me asking me to come in. I walked In was told to wait for Sales manager Walked in to get better price on 2016 X5 as I was told by the girl who called me asking me to come in. I walked In was told to wait for Sales manager Josh. I was told he would know why I was there but he had no clue and was condescending. I had already ordered my X5 from Northwest and was getting a great deal but was told they would match or do better at Towson and boy was I wrong!! They tried to sell me a car $150 more a month than what I was getting at another dealer. These people wasted my valuable time and tried a bait and switch. If you're someone who wants to get ripped off go here. I'm glad I made my purchase at Northwest bmw where they have honest employees. More

outstanding service Steve did a fantastic job of fulfilling even exceeding my expectations. I went in because I had a brake light out and Steve noticed that I was due som Steve did a fantastic job of fulfilling even exceeding my expectations. I went in because I had a brake light out and Steve noticed that I was due some additional services under warranty. I was provided a temporary service vehicle similar to the vehicle I drive. When I picked it up Bill Kasper the sales person came by and it was like a family gathering. More

Richard is condescending and downright rude. I returned less than a week after my service appointment, because the night I took my vehicle home I noticed a new "quirk" that I thought perhaps had I returned less than a week after my service appointment, because the night I took my vehicle home I noticed a new "quirk" that I thought perhaps had to do with programmed settings on my side view mirrors. The service coordinators Tom & Derrick were great- professional and pleasant. The service manager Richard should not deal with customers. He shrugged his shoulders a lot, and told my it was purely coincidental that the motor to my side mirrors must have broke the night I picked my car up from getting $1500 of service. I also pointed out that during my appointment the technician told me I needed shocks and discovered an oil leak, but never mentioned the malfunction of the side mirror motor… RIchard said it "happens all the time, he sees it all the time" and shrugged me off. To replace it would be another $1,038. I found it highly suspect that I never had this problem before, and have a hard time believing the irony of the timing. Richard was not polite, understanding or even sympathetic that I had just had my car serviced. The rest of the people were very nice but Richard should stay in a warehouse alone with a computer because he does not have interpersonal skills to interact politely with customers. Derrick & Tom were great, its too bad their service manager is awful. More