BMW of Towson

Awesome Nic was a great person , I worked with him 2 weeks and was very pleasant. He answered all my questions and stayed super late to get my car ready when Nic was a great person , I worked with him 2 weeks and was very pleasant. He answered all my questions and stayed super late to get my car ready when I purchased it. He didn't pressure me at all, he educated me on my BMW and was not just trying harp on me. I'm very happy with my experience. More

The Very Best The complete experience in getting my brand new BMWx1, was perfect! Mike was very flexible, and extremely helpful. He was always available by phone, h The complete experience in getting my brand new BMWx1, was perfect! Mike was very flexible, and extremely helpful. He was always available by phone, he even came to my home, and when I stopped by the dealership with questions, he was always available. This so far, has been a fabulous, and pleasant experience, not to mention, the best car ever! More

Derrick Edwards service advisor I have been servicing my BMWs for over 10 years with the excellent service Advisor Mr DERRICK EDWARDS . He is always welcoming and happy to help or an I have been servicing my BMWs for over 10 years with the excellent service Advisor Mr DERRICK EDWARDS . He is always welcoming and happy to help or answer any question I have even on weekends. He is knowledgeable and treats his customers with utmost respect. Even when he is so busy with calls and running around helping his customers, you always find a smile on his face and willingness to answer your question. He is truly one of the main reasons I service my car at BMW of Towson. If he ever leaves to another dealership, I will probably follow him only because I know he cares greatly about his customers and loves his job. More

Great new car buying experience Nic Brown and Jim Abrecht were both a pleasure to deal with. We had some indecision on which vehicle to purchase and were going back and forth on new Nic Brown and Jim Abrecht were both a pleasure to deal with. We had some indecision on which vehicle to purchase and were going back and forth on new versus used. Nic and Jim spent a great deal of time working with us without pushing or rushing us to a decision. They worked with us to get the pricing and trade in value where it needed to be. We made an excellent choice in purchasing our 428I Convertible. Mark Levy obtained a very good loan rate for us and efficiently handled the financing process. Nic stayed at the dealership until 9:30 pm thoroughly explaining every aspect of our new BMW. This was our second purchase at BMW of Towson and we would not hesitate to go back. We highly recommend this dealership. More

I recently purchase my 4th BMW from BMW of Towson. My service expert, Jim Gugliette, who always takes excellent care of me, suggested I work with Nic Brown for my purchase. Nic was polite, professiona service expert, Jim Gugliette, who always takes excellent care of me, suggested I work with Nic Brown for my purchase. Nic was polite, professional, extremely courteous, and very well versed in regard to every aspect of my new model. I had a great experience and I love my new X1. Thanks, Lynn Day More

I went into this dealership inquiring about the BMW X5. I was nervous and anxious about buying my first luxury car...and if i was going to take the plunge to buy a luxury vehicle, then which one would i ch I was nervous and anxious about buying my first luxury car...and if i was going to take the plunge to buy a luxury vehicle, then which one would i choose? BMW, Audi? I wasn't even sure I could afford to buy one. Nic Brown took the time to patiently answer questions and show me some potential inventory. He didn't make us feel like we were wasting his time. He was very knowledgeable about BMW and other luxury vehicles. I was thoroughly impressed with my X5 and all the features it contained and Nic was so amicable and knowledgeable, that I really wanted to buy the car from him. Believe me when i say, that I/we are not easily impressed and I ask alot of questions. I did continue to search other dealers for approximately another month, but none compared to the service and inventory that I found at BMW Towson. Nic, you really sealed the deal!! In addition their service department lobby is very clean, comfortable and even have computers you can use while you wait. I highly recommend BMW of Towson! More

Thanks Saul for your patience and kind spirt. It was a pleasure working with you, you went the extra mile in helping me to accomplish one of my goals in life. It was such a pleasure working with you. Be pleasure working with you, you went the extra mile in helping me to accomplish one of my goals in life. It was such a pleasure working with you. Be blessed! Debra More

I called and spoke to Rich Strickland, the service manager, learned that no appointment was necessary. Made the drive up to Towson Monday morning to drop off my 7-Series for scheduled maintenance and manager, learned that no appointment was necessary. Made the drive up to Towson Monday morning to drop off my 7-Series for scheduled maintenance and a few small items I wanted checked. The service lane was very clear, easy to get to, very comfortable and warm inside. I was introduced to Greg Myers who quickly gathered my information, concerns and completed the necessary paperwork. Time elapsed was less than 5 minutes. Rich took me on a quick tour of the showroom and the store and made me feel comfortable. I needed a rental/loaner as my service was going to take nearly a day. I was introduced to a young lady (I'm sorry I cannot recall her name). She was quick, a vehicle was pulled up for me, we reviewed the paperwork and I was off. Great experience. I was contacted by Greg with updates and he made sure that I knew what was going on with my vehicle and provided me with an estimate for a few additional things I wanted checked. It was nice that I did not have to call him and he called me first. Drove back to get my car, was greeted by Rich again. All of my paperwork was reviewed with me, in detail, and I was walked to the cashier. There were no surprises, everything went very smooth, and they made me feel like I was the only customer in the store that mattered. I pass several BMW dealerships to get to Towson BMW and I'm happy to do that. Top notch service, I will be back!!! Thank you Rich and Greg. More

I called Mike because my 2014 Bmw was having problems starting. He got me right in, gave me a loaner vehicle, and assured me the problem would be resolved and it was. Thanks Mike starting. He got me right in, gave me a loaner vehicle, and assured me the problem would be resolved and it was. Thanks Mike More

Saul was very attentive and sensitive to my car buying needs. He walked the back car lot with my husband and myself until finally my dream car was located. Saul remained patient through my car buying proc needs. He walked the back car lot with my husband and myself until finally my dream car was located. Saul remained patient through my car buying process. Thanks Saul More