BMW of Towson

Excellent Customer Service My service experience on 7/20 was excellent. Tom Wolff,Service Rep, analyze the service needs of my car. Work started immediately. Richard Strickland My service experience on 7/20 was excellent. Tom Wolff,Service Rep, analyze the service needs of my car. Work started immediately. Richard Strickland , Service Manager, politely greeted me as I made my way to the waiting room. My car was finished expediently. Overall experience excellent. Thank you More

Excellent and quality customer service. My sales person was Nic Brown. He was very knowledgeable regarding the BMW 428i Sport Coupe. He provided me with exceptional customer service from b My sales person was Nic Brown. He was very knowledgeable regarding the BMW 428i Sport Coupe. He provided me with exceptional customer service from beginning to the end of my new BMW purchase experience. He represented BMW of Towson well and with competence. More

Best Service Experience Ever!!! Getting ones car serviced is never an exciting event, especially when it is in the middle of the summer and it is for the air conditioning not functio Getting ones car serviced is never an exciting event, especially when it is in the middle of the summer and it is for the air conditioning not functioning properly. I called my advisor and let him know my problem. He told me to come in. I dropped off my car and there was a loaner waiting for me in the bay. I was in and out in approx. 5 minutes. I was called a day later with the diagnosis and my car was repaired. Before I went to pick the car back up I let them know I was on my way and when I arrived my car was waiting in the bay and had been washed to perfection. I love this dealership and the service manager truly understands what a "GREAT" customer experience is. Thank you Towson BMW. More

very nice service walked in to test drive a 2013 that we saw on line, manager set us up with Ric, we asked to compare the 2013 with a 2014 after test drive, and Ric was walked in to test drive a 2013 that we saw on line, manager set us up with Ric, we asked to compare the 2013 with a 2014 after test drive, and Ric was most helpful in finding something very much what we wanted. He took care of all the details in trying to match what we wanted to spend. Couldn't have been nicer or professional in how our deal was handled! More

Mike McCormick I have been a long time customer of bmw of Towson and my daughter is niw one as well . I keep returning there to purchase cars due certain individuals I have been a long time customer of bmw of Towson and my daughter is niw one as well . I keep returning there to purchase cars due certain individuals in the service department and mike McCormick is one of them I fact usually the only ine I gi to and send my daughter to! He gives over100% to us each and every visit !! Makes sure everything is thorough and taken care of in every way ! He is trust worthy, caring a friend and puts his Vustomer and their best interest first , always !!! More

Used cars with faulty parts and terrible customer service Vehicle was purchased on 3/2 during cold weather. Audible vacuum leak was discovered several days later. I rubber hose to the intake manifold was wo Vehicle was purchased on 3/2 during cold weather. Audible vacuum leak was discovered several days later. I rubber hose to the intake manifold was worn and cracked. Noise only audible when windows were rolled down. BMW of Tysons, Bo Brand and Jim Abrecht were completely unhelpful, bordering rude and condescending when discussing replacement of a part that was bad when the car was purchased. I own several BMWs and always will. However, I will never do business with BMW of Towson again. I will advise friends to avoid this dealership and intend to post as many negative online reviews as I can. Additionally, I plan to file complaints with the Better Business Bureau and Maryland State's Attorney. I understand that dealers don't typically fix used car issues once the sale is made. However, as this is a rubber hose, deterioration occurs over time. Also, the crack was not easily seen in in a cursory visual inspection (I have pictures of the failed part). In an effort to resolve the issue, I offered to purchase the part, then to pay half of the labor cost. Both offers were summarily dismissed, again rudely. While the inept team of BMW of Towson employees met (Service Advisor, Service Manager, my Salesperson, Sales Manager and General/Dealer Manager) to discuss the situation, I was asked to wait for approximately two hours. Add this to the 1.5 hour trip each way for me to drive to the dealership, and I wasted a significant portion of my day. The most appalling thing is that the part in question was $34 dollars and required .7 hours of labor (please note that the I ultimately got the part installed by an Exxon mechanics in roughly 10 minutes). Additionally, 3 interior wood trim pieces were cracked at time of purchase. Salesperson took note and included replacement on the "We Owe" document. Dealer only replaced 1 of 3 trim pieces. Deceptive language on the "We Owe" states to replace trim "over the radio". Staff refused to replace other two pieces that were not directly over the radio. The entire staff at BMW of Towson is terrible at customer service and refuses to go out of their way whatsoever to satisfy customers, even when a "mistake" is made on their part. This attitude is pervasive throughout the dealership, and starts with its leadership. BMW of Towson displays systemic poor treatment of customers. More

Service: Jim Gugliette I slammed into a pothole at BWI airport and was running late for a flight. Had to ditch my car in the long term parking lot with a flat tire. Jim as I slammed into a pothole at BWI airport and was running late for a flight. Had to ditch my car in the long term parking lot with a flat tire. Jim assured me to not worry and the car would be ready when I returned. He was right! He towed it out of there and replaced the tire so I didn't have to worry on my vacation. Awesome service! More

Service advisor: Jim Gugliette My experience with BMW Towson has always been fantastic. My most recent visit, when I was facing a pretty major (read $$$) list of repairs, Jim went a My experience with BMW Towson has always been fantastic. My most recent visit, when I was facing a pretty major (read $$$) list of repairs, Jim went above and beyond to not only get the work done in a timely manner (and to the usual excellent standards), but also (without being asked) made an effort to find whatever discounts could apply to make the final bill a little more palatable. He also kept me updated (email and voicemail) throughout the process. It's kind of like a doctor's office - I hope I don't have to go back, but if I had to, BMW Towson is an excellent place for taking care of my car. More

Service with DERRICK EDWARDS This man has amazing customer service skills. He is courteous, helpful, and takes great care of his customers. I forgot to mention kind. He always e This man has amazing customer service skills. He is courteous, helpful, and takes great care of his customers. I forgot to mention kind. He always explains the problem and how it was taken care of. Any dealership will be lucky to have him. I truly hope he stays for many years at Towson BMW. More

Great Service Experiences I own a 2011 BMW X3 xDrive35i - custom ordered the Spring of 2011. Since I took delivery almost 4 years ago, BMW of Towson's Service Center has taken I own a 2011 BMW X3 xDrive35i - custom ordered the Spring of 2011. Since I took delivery almost 4 years ago, BMW of Towson's Service Center has taken care of everything for my vehicle. Mike McCormack has been my advisor for years now and has always made sure everything is taken care of. He is very knowledgeable regarding BMW vehicle repairs & maintenance, taking the time to answer all my questions, and just as important, he is very honest. I've recommended Mike to family that recently purchased a BMW. More