Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Towson
Towson, MD
887 Reviews
BMW of Towson is your go-to destination for all things BMW in the north Baltimore area, serving residents from Towson, Yorktown, Cockeysville, and Baltimore. Located in Towson at the corner of Kenilworth Dr and West Rd, our showroom is easy to find, too. From the latest new BMW cars and SAVs for sale, to our extensive and diverse pre-owned inventory, BMW of Towson has it all. Visit our website to learn more, and schedule a test drive today.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 887 reviews
October 30, 2017
Wesley was a rockstar. He helped me buy my first new car. He walked me through the entire process and made it as smooth as possible. I will definitely be co was a rockstar. He helped me buy my first new car. He walked me through the entire process and made it as smooth as possible. I will definitely be coming back to Wesley for my next vehicle. More
by Apf1023a
Employees Worked With
Wesley Bishop
October 26, 2017
Winter tire swap & honoring free BMW accessory offer Pleasure meeting Rich, friendly and quite helpful setting up the corporate $300 free accessory offer. I had already setup the tire swap with Tom so my Pleasure meeting Rich, friendly and quite helpful setting up the corporate $300 free accessory offer. I had already setup the tire swap with Tom so my visit was brief with Rich. A+ service manager. More
by Mod335xi
Employees Worked With
Richard Strickland, Thomas Wolff
August 22, 2017
BMW Buying Experience The best car buying experience in my 74 years. I have never had a BMW and the quality of the car, my salesman, Bill Kasper, the professionalism of th The best car buying experience in my 74 years. I have never had a BMW and the quality of the car, my salesman, Bill Kasper, the professionalism of the dealership convinced us to buy 2 BMW's. Bill had the patience of a saint working with my wife, different colors, options etc Can't recommend Bill or the dealership any higher!!! More
by Charles Haynsworth
Employees Worked With
Anthony Delucca, Bill Kasper, Greg Myers
August 03, 2017
NO ONE SAID A WORD!! My husband came in this place looking to trade in his BMW. We started looking at cars on the lot for about 20 mins, no one came out. Then we went insi My husband came in this place looking to trade in his BMW. We started looking at cars on the lot for about 20 mins, no one came out. Then we went inside to see if we could get some help, there was at least 4 people inside talking to each other. My husband was like is there someone that can help me with a question? The one guy was like "sure" as if we was interrupting HIM. My husband ask his questions and he was like I'm not sure I have not been here that long. By this time I was done! I told my husband lets go. I will not tell a homeless person about this dealership. Awful, Rude service. More
by lauren2014kia
Employees Worked With
He is not listed
July 28, 2017
Great experience I had a great car buying experience at BMW Towson. Wes is very down to earth, friendly, and helpful. He was informative but not pushy, and he followed I had a great car buying experience at BMW Towson. Wes is very down to earth, friendly, and helpful. He was informative but not pushy, and he followed up with me after the process. I always feel taken care of when I need to take my car in. More
by deebla522
Employees Worked With
Wesley Bishop
June 22, 2017
Did not meet my expectations Your goal or motto is to treat everyone so it is the best experience possible. That was not the way I was treated. I would not recommend this dea Your goal or motto is to treat everyone so it is the best experience possible. That was not the way I was treated. I would not recommend this dealership or service department. More
by Unhappy buyer
Employees Worked With
Scoot Van Stone, John VanBuren, Derrick Edwards
May 13, 2017
Unhappy times three! Purchased three certified pre-owned vehicles from this dealership. The last one was a disappointment as we identified certain problems soon after our Purchased three certified pre-owned vehicles from this dealership. The last one was a disappointment as we identified certain problems soon after our purchase that of course weren't covered by warranty. We then purchase the extended service contract to help but wound up trading the vehicle for a new Lexus. Tried to cancel our extended service contract for a refund but after six weeks of waiting for our refund found that you can only cancel and obtain a refund before you sell or trade the vehicle. Guess what? We won't be purchasing any more vehicles from Towson BMW. So much for Priority One Customer Service!!! The finance manager who processed the initial cancellation failed to note the fine print in our contract that stated we did not qualify for a refund based on the fact we had traded the car. More
by Bummed
Employees Worked With
Jose Vielma
October 04, 2016
Purchase a vehicle I want to thank BMW of Towson. They were easy to work with. Thank you Marc Levy and Bill Kasper for the outstanding work. They made my life easy in th I want to thank BMW of Towson. They were easy to work with. Thank you Marc Levy and Bill Kasper for the outstanding work. They made my life easy in this purchase...... More
by Ray1978
Employees Worked With
Marc Levy , Bill Kasper
June 09, 2016
Crooks My wife has bought two cars from this dealership and has had all the service on both done there as well. On her first BMW, a 528xi, she bought the ti My wife has bought two cars from this dealership and has had all the service on both done there as well. On her first BMW, a 528xi, she bought the tire replacement warranty. However, after a year they said they would no longer replace the tires on schedule, but would honor the warranty when the tires needed to be replaced. When the tires wore out, they refused to honor their promise, so I bought tires from Mr. Tire. I purchased Michelin Pilot Sport A/S tires for her. The car's handling improved significantly. After less than 20,000 miles on the new tires, the service advisor said the tires needed to be replaced because they were "cheap Costco" tires that weren't any good anyway. The tires still had more than half their tread. When I heard this, I dragged the stupid arrogant xxxxxxx to the show room and showed him that these were the tires on the most expensive car in the showroom, a BMW M6. I said that I wanted to see the tires that had been taken off my wife's car and he refused, saying they already had been disposed of. I also said that I expected that the replacement tires be of equivalent quality. He said the tires he had installed were better than the Michelins. However, not only were the new tires he put on about 40 percent more expensive than the Pilot Sports, they also were complete crap. The car handled so badly that my wife no longer felt safe in it and traded it in. On another occasion, shortly after my wife's car went off warranty, it was in the shop at Towson BMW for routine service and the service advisor called saying the brake pads were worn 50 percent and should be replaced. He asked if I wanted him to do it. When I said no, he went into a long discussion of how important brakes are to the car's safety and tried to guilt me into "protecting" my wife's safety. For those of you that don't know, brakes typically are replaced when they are 90 to 95 percent gone and are perfectly safe until that point. Though my wife likes this dealership, I refuse to go there anymore. I bought a 328 at another Baltimore dealer and got about 13 percent off list price, My wife paid over list price for both cars she bought from Towson BMW. While she likes good service and is willing to pay for it, there is a fundamental difference between good service and honest service. Towson BMW is not honest. I strongly recommend that you visit another dealership to buy your car and even more strongly recommend that you visit another dealership to service your car. More
by Adam BMW
Employees Worked With
Jim Gugliette
May 03, 2016
Upcoming service I received an email from a person from telling me my vehicle alerted them it was due for service soon, I tried to schedule to get a loaner an was told I received an email from a person from telling me my vehicle alerted them it was due for service soon, I tried to schedule to get a loaner an was told they do.not give out loaner cars for the service is less then 2 hours, then I asked for drop and pick up service but apparently that is not offered. I first time I was in for serice I was told 45 minutes and was there for 4 hours, the reason we bought a second bmw was for the loaner serice because I didn't have time to wait around or for the pick up service I had with my last bmw. I am not pleased at all and this is only my second time dealing with service after purchasing the car. I will most likely not buy another car at this dealership. More
by Jenn
Employees Worked With
Jenny spicer
