BMW of Towson

Couldn't be happier Dealing with BMW of Towson was a great experience. Christian McClure made the entire process so easy for us and my 87 year old dad. Dad had been loo Dealing with BMW of Towson was a great experience. Christian McClure made the entire process so easy for us and my 87 year old dad. Dad had been looking around for a used BMW with low mileage and he found the perfect car there in Towson. Everyone we interacted with at the dealership was pleasant and so accommodating. We couldn't be happier. Thank you Christian. More

Incomplete routine service I bought my car new and had a great car buying experience at the dealership. I also bought the service package, which I was told would cover all routi I bought my car new and had a great car buying experience at the dealership. I also bought the service package, which I was told would cover all routine maintenance expect for new tires when they were needed. I took my car in for routine service at ALL recommended intervals and I was under the impression that all recommended services were being completed. I was wrong. At about 30k miles I noticed that the front tires were wearing MUCH more than the rear, so at my 30k service appt, I asked when the tires were last rotated. I was told that the tires had NEVER been rotated, this was despite the fact that the car had been taken in for service at ALL recommended intervals. I was told that I had never REQUESTED a tire rotation, and this was not part of my service package, so it was never done. I was floored, I thought that the tires were being rotated at the routine service visits per the manufacturers recommendations (Kudos to the Nissan dealership where I made my prior new car purchase. They have never failed to rotate my tires at recommended intervals, and they did it for free). Never at one appt for routine service at BMW Towson, was I told that the tire rotation was recommended, but not included in my service package, and offered this service for a fee. I never turned down a tire rotation, it was literally never brought up by the service center until I inquired about the uneven tire wear. At that point, the tires were so unevenly worn that they needed to be replaced. The lack of tire rotation diminished the life of the tires, impacted performance of the car, and created a safety hazard. I feel like this is a scam, it is more profitable for the dealership to replace your tires more frequently than to perform the recommended tire maintenance. It also begs the question-- what other manufacturer recommended services are NOT being performed when I take my car in for routine service because I don't know I need to specifically request them by name. Very disappointing More

Easy, Fast, Excellent Experience with BMW of Towson I came in at the very start of my search looking at a new 2018 X3. My wife and I were warmly greeted by Wesley Bishop who showed us both the X3 and th I came in at the very start of my search looking at a new 2018 X3. My wife and I were warmly greeted by Wesley Bishop who showed us both the X3 and the 328i. As we were at the start of our search, we did not test drive anything and were not 'pressed' into making any decisions or determinations. We can back a week or two later to test drive the X3. Wesley again was happy to assist, and did not pressure us into making any decisions that day. He went through the pricing structure with us, both for purchase and lease and gave us the information we would need to make a decision. Ultimately, while looking around the BMW of Towson website, I noticed a used 328i with low miles that I wanted to look at. Again, quick and easy, was able to setup a test drive of that car. Afterwards we went in to talk pricing and BMW of Towson was able to work with me on the price to both of our satisfactions. The deal was done in under 20 minutes. When I returned to sign the paperwork 2 days later, they had detailed the car and had it in the showroom garage ready for me with a full tank of gas. The transaction again required 15-20 minutes with John Kim, who was also a pleasure to deal with, and I was out the door with my new car. Overall impression of the dealership was fantastic. It's clean and everyone I interacted with was pleasant. Special recognition to Wesley Bishop who was incredibly easy to deal with and got me what I consider to be a great deal on a great car. Thanks! More

Couldn't have gone better I got an engine failure warning going to work one morning, drove my car straight to the dealership and it was smooth sailing from there. My service g I got an engine failure warning going to work one morning, drove my car straight to the dealership and it was smooth sailing from there. My service guy, Derrick, was super pleasant and helpful. I was able to get a loaner right away. They worked seemlessly with my extended warranty company and I was able to keep the loaner for days while the repairs where being done. Everything went smoothly without a hitch and everyone was very courteous and professional. Would highly recommend. More

This dealer was fabulous we enjoyed every minute there there Wesley bishop our sales person was wonderful, he was very honest and knowledgeable about the vehicle that we wanted to purchase and he gave us all th Wesley bishop our sales person was wonderful, he was very honest and knowledgeable about the vehicle that we wanted to purchase and he gave us all the info on the car, John Kim the manager was great he stepped in when Wesley was off, they truly cared about us and the service was impeccable!! We purchased our last Bmw from another dealer and they were horrible to say the least we said we would never buy another car from them and when I called your dealer and spoke with Wes last year I knew we were in good hands. Wesley took care of us and we truly appreciate all that he did, he went above and beyond for us, we are happy to know we can go back to Bmw of towson to get service and to buy our next Bmw. We are extremely happy with our purchase and how we were treated by Wesley bishop and the entire staff at your dealership, thank you so much Wesley and thanks to John Kim for managing such a great team of professionals over there and thank you Wesley Bishop. By the way we did have our old Bmw serviced there as well and Derrick was very helpful God bless you all More

Knowledgeable, friendly, professional and patient! We worked with Christian McClure on a recent visit (and through multiple phone calls) and were extremely satisfied with everything. Christian is frie We worked with Christian McClure on a recent visit (and through multiple phone calls) and were extremely satisfied with everything. Christian is friendly, personable, very knowledgeable and patient. He had answers to pretty much every question we could throw at him (or got us an answer quickly). There was never too much pressure applied, even as we struggled to make a decision between two great cars. He was patient and continued to supply whatever information we asked. Since the visit, I've spoken with Christian on the phone a few times and the same professional courtesy is still extended. I could not rate my experience thus far any higher. We will be back and I would highly recommend Christian to family and friends. More

Excellent Service from Greg Myers I always contact and meet with Greg Myers for my car service needs. He is extremely professional and knowledgeable while showing genuine interest and I always contact and meet with Greg Myers for my car service needs. He is extremely professional and knowledgeable while showing genuine interest and concern for me as the customer. When any customer goes into a dealerships with a car problem, he/she is generally frustrated and anxious to have the matter handled expeditiously. Mr. Myers does an especially fine job of explaining the issue and defining the options honestly. This level of communication from Greg Myers causes me to return to BMW Towson. More

Excellent!!! Wesley is very knowledgeable and extremely patient. He worked hard to determine and then find exactly what I was looking for in a new vehicle. I've pr Wesley is very knowledgeable and extremely patient. He worked hard to determine and then find exactly what I was looking for in a new vehicle. I've previously owned BMW's and he clearly articulated the differences between previous models and helped me to select the best fit. More

Best car purchase experience yet! Wesley made the the entire experience quick, easy and pleasant. Wesley provided almost instant responses to messages and/or questions via text and ema Wesley made the the entire experience quick, easy and pleasant. Wesley provided almost instant responses to messages and/or questions via text and email.. NO pressure sales pitches from this guy! Quite refreshing! Thanks Wes More

Fast and easy I've purchased or leased 21 cars, and this was by far the fastest and easiest experience I've had. Wesley provided all the numbers via text and was ve I've purchased or leased 21 cars, and this was by far the fastest and easiest experience I've had. Wesley provided all the numbers via text and was very quick to reply to all my questions. Once I got to the dealership, we had all the papers signed within 20 minutes. He was also able to accommodate me leaving my other car there for a few days until I could pick it up. I had a minor issue with not being able to close the sunroof, so I came back the next day, and they were able to take care of it within 5 minutes. Overall, excellent experience! More