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BMW of Towson
Towson, MD
887 Reviews
BMW of Towson is your go-to destination for all things BMW in the north Baltimore area, serving residents from Towson, Yorktown, Cockeysville, and Baltimore. Located in Towson at the corner of Kenilworth Dr and West Rd, our showroom is easy to find, too. From the latest new BMW cars and SAVs for sale, to our extensive and diverse pre-owned inventory, BMW of Towson has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 887 reviews
February 12, 2019
Excellent Experience at BMW of Towson Had an excellent experience in purchasing my 2018 BMW 550I from Mr.Lanham(Salesman) very knowledgeable and attentive to my vehicle of choice and the p Had an excellent experience in purchasing my 2018 BMW 550I from Mr.Lanham(Salesman) very knowledgeable and attentive to my vehicle of choice and the process went smoothly I’ve had bad experiences with other dealerships in the past I would highly recommend this dealership and also the friendly staff I will be buying more vehicles from BMW of Towson from years to come with salesman like Mr.Lanham. More
by Mike E.
Employees Worked With
Tyler Lanham
January 30, 2019
Happy Customer This is the first time I bought a car from BMW Towson dealership and I am very happy with the transaction. Christian McClure was very knowledgeable a This is the first time I bought a car from BMW Towson dealership and I am very happy with the transaction. Christian McClure was very knowledgeable and helpful. He gave us the best price from the start. Matt, product genius showed us all features of the car and answered all our questions. I will definitely recommend this dealership to my friends and family. More
by Apey1020
Employees Worked With
Christian McClure, Jacqueline Wells
January 30, 2019
Great Dealership A Great Big Thanks goes out to our salesman Bryon Stack he made our car buying experience painless. My wife and I will gladly recommend him to our Fri A Great Big Thanks goes out to our salesman Bryon Stack he made our car buying experience painless. My wife and I will gladly recommend him to our Friends. More
by Shardesty74
Employees Worked With
Bryon Stack
January 14, 2019
Flawless transaction First time buying a car where there were no surprises . The sales agent Tyler was so helpful and professional. he answered all my questions . The First time buying a car where there were no surprises . The sales agent Tyler was so helpful and professional. he answered all my questions . The car showed up exactly as described. couldn't be more please. this is exactly how every car purchase should be but we all know from past experience at other dealers its not always so smooth. i would definitely buy from them again. More
by Jtmoney1
Employees Worked With
Jacqueline Wells, Tyler Lanham
January 13, 2019
excellent emergency service After experiencing a tire puncture on the expressway, I showed up here just before closing time on a Friday night. I was greeted by Bo Brand and then After experiencing a tire puncture on the expressway, I showed up here just before closing time on a Friday night. I was greeted by Bo Brand and then in a few minutes by Blake Dumas. Both were very reassuring that they could handle the situation first thing in the morning (Saturday). (In the meantime, the run-flat tire worked perfectly.) I showed up Saturday morning. Check-in was easy, getting a beautiful loaner car was smooth and I got a call later in the day that the tire had been replaced along with some other scheduled (free maintenance). I'm a very satisfied BMW owner and I am especially thankful for the pleasant, professional treatment at BMW of Towson. Great job by the whole team there. Thank you. Richard Clouser Penn Yan, NY More
by laker1
Employees Worked With
Blake Dumas, Bo Brand
December 28, 2018
Great service! I had a wonderful experience working with BMW of Towson after my car was totaled in an accident. I worked with Tyler who was very knowledgable and qui I had a wonderful experience working with BMW of Towson after my car was totaled in an accident. I worked with Tyler who was very knowledgable and quickly answered all of my questions. Tyler helped make a stressful experience positive. I highly recommend him and BMW of Towson. More
by llm210
Employees Worked With
Tyler Lanham
December 28, 2018
Best Experience!! I drove all the way from Northern Virginia to buy my X5. Most of the discussion on price was done over the email with David Hess. He is very responsiv I drove all the way from Northern Virginia to buy my X5. Most of the discussion on price was done over the email with David Hess. He is very responsive to my emails and question and at some point, he involved his manager to pitch in. They stay late to deliver my car so I do not have to come back next day. One of the less stressful car-buying experiences I've ever had. Keep it up David. More
by Ajay
Employees Worked With
Tanya Adcock, David Hess, Wesley Bishop
December 24, 2018
Continued excellence in customer service Our entire experience with purchasing our new BMW was nothing but professional. Our sales associate, Christian McClure, was low key, knowledgeable, a Our entire experience with purchasing our new BMW was nothing but professional. Our sales associate, Christian McClure, was low key, knowledgeable, and informative throughout the process. BMW of Towson has been servicing our previous BMW for years, and the superior customer service is the reason we purchased our new car from this dealership. Thank you again for making this process so easy and pleasant. More
by edginsberg
Employees Worked With
Brooks, Matt, Terrence Savoy, Wesley Bishop, Christian McClure, Jacqueline Wells
December 16, 2018
Questionable Practices I am a first time BMW owner. The initial purchase experience on Saturday (12.08.18) was great until I realized during my drive home that it was the wr I am a first time BMW owner. The initial purchase experience on Saturday (12.08.18) was great until I realized during my drive home that it was the wrong vehicle. The features I wanted and shared to the client advisor (blind spot monitoring and lane departure warning) were not in the vehicle. I specifically asked the product genius (Ian Baker) how to turn it on during our final walkthrough and he said all I need to know that if the button underneath the hazard button always remained green it’s always on. I trusted him and left the dealership extremely excited. When I realized what was missing, I notified my client advisor (Christian McClure) in less than 24 hours. Since it was Sunday, I knew that he would not get back to me until Monday. Fast forward, no reply on Monday. I sent him a text on Tuesday and his quick reply didn’t even answer my original issue. After that, there hasn’t been any communication from him. Prior to the car purchase, he would reply to my messages (email or text) within 5 minutes. I shared my issue with the sales manager (Wesley Bishop), he then called a few days later saying he would look into things but was on vacation the next day. I followed up with an email capturing the conversation and the general manager (Carl “Bo” Brand) called the following day (Thursday). He shared that he will look into other vehicles. I received a note yesterday stating that he found a vehicle. I was extremely excited to see that part but then there was a note saying if the new vehicle is over 300 miles then they would treat the vehicle as a used car trade-in. I was surprised by that statement because in all my documented correspondence, that fact was never mentioned. I’m sharing this now because I feel that the practice was shifty when they didn’t even go over the details of the vehicle. In hindsight, the finance manager (Tanya Adcock) was moving extremely quickly through the paperwork and perhaps she too was trying to pull one over a customer. I know the vehicle doesn’t even make a mark in overall sales but to me this is an important purchasing experience that was tarnished by questionable team practices. More
by FirstTimeBMWowner
Employees Worked With
Tanya Adcock, Wesley Bishop, Christian McClure, Ian Baker
December 10, 2018
Consistent excellence I purchased my last car at Towson BMW and just bought my new car here. My salesperson, Christian McClure was professional, knowledgeable and no press I purchased my last car at Towson BMW and just bought my new car here. My salesperson, Christian McClure was professional, knowledgeable and no pressure. There was none of the back and forth gameplaying you experience at some dealerships, and Christian applied all means necessary to get me the deal I wanted. And he came in on his day off to take care of me! Although I live about an hour away from Towson BMW and have a BMW dealership within a 15 minute drive from my home, I don’t even consider another dealership to buy a car or service my vehicle. Towson BMW and Christian are the best and I appreciate them handling the purchase process with great customer service and integrity. More
by Elizabeth97
Employees Worked With
Derrick Edwards, Christian McClure
