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BMW of Towson

Towson, MD

4.7
881 Reviews
For an outstanding BMW sales and service experience, turn to BMW of Towson. Our dealership is passionate about connecting BMW drivers with BMW experts to deliver a one-of-a-kind atmosphere, and we think our genuine love of the BMW brand shines through in every interaction we have with our clients. We also offer exclusive Priority 1 Service...no service appointment necessary. Just drive in and we'll service your BMW no matter where it was purchased. At BMW of Towson, you are Priority 1.
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700 Kenilworth Drive

Towson, MD

21204

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Showing 881 reviews

May 08, 2019

First time purchase My experience with Bryon on the sales team was great. However other interactions with sales management was unprofessional and not customer service ori More

by Jmbrr0317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Bishop, Jacqueline Wells, Bryon Stack
May 08, 2019 -

BMW of Towson responded

Hello and thank you for letting us know about your recent service visit at BMW of Towson. We are very sorry to hear this as we are committed to 100% customer satisfaction. Our understanding is that you did speak today to our General Manager, Bo Brand. If you need to discuss this issue further please contact Bo at 410-296-7900 or email bo.brand@bmwtowson.com. Thank you!

May 06, 2019

Pleasant buying experience Byron Stack greeted us as soon as we arrived. He was knowledgeable, professional and patient. I would highly recommend him! We drove away with a beaut More

by Lem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt the Genius, Jacqueline Wells, Bryon Stack
May 06, 2019 -

BMW of Towson responded

Thank you so much for leaving your feedback! We genuinely appreciate the kind words and we're so pleased to read about your wonderful experience working with Byron. Thank you both for choosing BMW of Towson and enjoy driving your new BMW X3!

May 05, 2019

So simple Christian McClure, by far one of the best client advisors I’ve ever worked with. Great experience, the whole deal was done over the phone with little More

by Arod1093
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanya adcock , Wesley Bishop, Christian McClure
May 06, 2019 -

BMW of Towson responded

Thank you so much for taking the time to leave your feedback regarding your experience working with Christian! We're thrilled that he could make the buying process easy and efficient. We hope you enjoy driving your BMW for years to come. Thanks for choosing BMW of Towson!

May 05, 2019

THE BEST I came to this dealership not knowing exactly what car would be right for me. Bryon was an absolute pleasure! He is very personable and seemed genuine More

by MG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacqueline Wells, Bryon Stack
May 06, 2019 -

BMW of Towson responded

Thank you so much for sharing your experience with us! We are so glad to read that Bryon made your purchase experience top-notch! We know you have choices when it comes to buying a BMW and we're thrilled that you chose BMW of Towson!

May 05, 2019

Great service He was very kind and did his best to give me various options to consider. Thank you so much for all great service and kindness. More

by NH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Lanham
May 06, 2019 -

BMW of Towson responded

Hi NH Thank you for your kind words regarding the level of service Tyler provided. We hope you'll continue to choose BMW of Towson for services down the road. We're glad Tyler was able to assist you find the perfect vehicle. Enjoy driving it!

May 04, 2019

Fantastic experience I had an amazing experience buying from BMW of Towson. Everyone was friendly, helpful and patient. Tyler was thorough and thoughtful. All around my b More

by A. VanHorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Lanham
May 06, 2019 -

BMW of Towson responded

Thank you so much for taking the time to review Tyler and our dealership. We're thrilled to read about your purchasing experience with us and we are happy to have you part of our BMW family. Happy driving!

May 03, 2019

Happy Customers! Bryon was very helpful, patient and thorough with my husband & I while working on our transaction. We got everything we came in for &then some. More

by MrsBrandiJ
Customer Service
Recommend Dealer
Yes
Employees Worked With
Bryon Stack
May 06, 2019 -

BMW of Towson responded

Thank you for taking the time to review Bryon! We're so glad he made the entire process smooth and thorough. Thank you for choosing BMW of Towson to purchase your vehicle!

May 02, 2019

Car maintenance Done on time and was courteous. I was greeted and directed to the right person to work with. He explained what needs to be done. More

by Tania
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Terrence Savoy
May 06, 2019 -

BMW of Towson responded

Thank you, Tania, for sharing your service experience! We appreciate the time you took to review BMW of Towson and in particular, Terrence. Thank you for choosing BMW of Towson for your BMW service needs! We're glad you are part of our BMW family.

May 02, 2019

Pre owned x3 Loved working with Bryon. He even brought the car to me to test drive when my schedule was bananas & couldn't make it to Towson. Great follow up and n More

by KVC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryon Stack
May 06, 2019 -

BMW of Towson responded

Thank you for your feedback! It's our goal to offer you a first class experience. We're glad that Bryon took such great care of you. Congratulations on the purchase of your BMW X3!

April 30, 2019

Exceptional customer service! I worked with Tyler and had a great experience. He was very responsive to all my inquiries through email. Once I got to the dealership, I was able t More

by AB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Lanham
Apr 30, 2019 -

BMW of Towson responded

Thank you so much for taking the time to review Tyler and your overall experience! We are glad that we could exceed your expectations. Thank you so much for choosing BMW of Towson to purchase your new vehicle! Congratulations and enjoy driving it! We'll be here for you when it's time for your first service. Thanks again!

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