BMW of Towson

Chris was excellent and very helpful with a quick solution to my problem. He was kind and polite. solution to my problem. He was kind and polite. More

They went out of their way to get the purchase done. I am very happy with the buy. I am very happy with the buy. More

Great service - unfortunately I had a blow out on one of my cars tires. Limped it into BMW Towson around 9am and luckily got paired with James. He was able to get the tire replaced and delivered back just a my cars tires. Limped it into BMW Towson around 9am and luckily got paired with James. He was able to get the tire replaced and delivered back just after lunch. Jessica also sent a video from the technician showing the underside of my car was in good health. Great service this time and the last few times i've been there! More

Excellent service. They take the time to explain what they did and how the overall condition of the vehicle is. They take the time to explain what they did and how the overall condition of the vehicle is. More

I went into BMW of Towson not knowing if I was going to purchase or not. After visiting 2 other dealerships that same morning the vibe was definitely different at one of the other dealerships where I was t purchase or not. After visiting 2 other dealerships that same morning the vibe was definitely different at one of the other dealerships where I was treated like I was broke or had bad credit so I left the Audi dealership and came down a few blocks to BMW of Towson where from the start it was no judgement. Everyone that works there treated me like family even after still not knowing how my credit was. So I decided to purchase a vehicle that day and I am very happy with the car. I definitely will be coming back in the future for my next car More

Too much communication by too many different people became very annoying to me making decision. became very annoying to me making decision. More

A great experience dealing with BMW Towson. The best of experiences. Within 15 minutes of finishing our test drive we had our deal fleshed out including our trade value, getting the car we want The best of experiences. Within 15 minutes of finishing our test drive we had our deal fleshed out including our trade value, getting the car we wanted and the financing. Katie knows the product she's selling, Mr. Stigliano treated us respectfully and put our deal together without games. More

I took my car for service and an oil change but they did not erase the dashboard light, they charged me for the diagnosis of the malfunction of the emergency brake which they knew perfectly well what the pr not erase the dashboard light, they charged me for the diagnosis of the malfunction of the emergency brake which they knew perfectly well what the problem was, since Google shows that it is a common problem for BMW X5, which would cost $2200 there, but in the European cars (not dealer) cost $750, and the last thing when I called to make the appointment for the services I asked for a loaner car which was approved and reserved, and when I got to the dealer they told me that they couldn't lend me the car, so I told them that I had already called and that the reservation for the loaned car has already been made, which they told me that the 800 line operators did not know and that they had made a mistake in offering me the car. In the end, since they were going to charge me for the diagnosis, they decided to give me the car, but of course with a security deposit charged to my credit card asking me for my driver's license, insurance card, etc., I really felt like I was going to steal their car and that they definitely didn't trust me at all, I felt like a criminal. More

I had a great experience doing standard 50000 mile service. It took a little longer than expectred but this was well communicated. service. It took a little longer than expectred but this was well communicated. More

My service adviser Chris was just great- explained everything and was so pleasant. The entire staff was very kind and considerate. everything and was so pleasant. The entire staff was very kind and considerate. More