BMW of Towson

I would give them 10 stars if I could! Alex Goff was the best automotive sales person I have ever worked with. We put the entire transaction together by electronic communications, before I drove almost 500 best automotive sales person I have ever worked with. We put the entire transaction together by electronic communications, before I drove almost 500 miles from NC to complete the deal. Everything was completely as represented and as we had agreed to, and he had everything organized and ready to go. He then spent two hours patiently explaining everything about this new (to me) 740e Hybrid. Ms. Wells in the finance office likewise had everything ready, a super quick visit with her to sign off on everything. She carefully explained my options about extended warranties and service contracts, without undue pressure. I have purchased other premium makes before, and this was the best dealer I have worked with to date. I would not hesitate to drive there again in the future, or send my friends. More

Away on vacation, tires wouldn’t hold air, took to a BMW dealer in Delaware they told us the cracks in the wheel wouldn’t be covered. Able to get it home took it to Towson BMW, they took care of wheels on dealer in Delaware they told us the cracks in the wheel wouldn’t be covered. Able to get it home took it to Towson BMW, they took care of wheels only head to pay $50 deductible. Trust worthy service department More

Professional, pleasant and efficient service Comfortable Professional, pleasant and efficient service Comfortable and clean customer waiting area Friendly atmosphere and not intimidating Great customer s Professional, pleasant and efficient service Comfortable and clean customer waiting area Friendly atmosphere and not intimidating Great customer service Have been a loyal customer for many years More

I was pleased with the completion of the work. Customer Service was pretty good. I would recommend and use BMW of Towson again.Service was good. Service was pretty good. I would recommend and use BMW of Towson again.Service was good. More

Great fast clean efficient and very friendly service. Immediately return your text and phone messages. New building facilities and clean bathrooms. Professional staff very polite Immediately return your text and phone messages. New building facilities and clean bathrooms. Professional staff very polite More

Process from start to finish was very seamless. Salesman John VanBuren was very knowledgeable and lead me through the purchase process efficiently. Dealership personnel were helpful as well. Will return t John VanBuren was very knowledgeable and lead me through the purchase process efficiently. Dealership personnel were helpful as well. Will return to that dealership. More

Best experience I have had buying a car. Staff was helpful, accommodating making the process enjoyable and efficient. Tyler was my main liaison and along with the support of the sales team answered al helpful, accommodating making the process enjoyable and efficient. Tyler was my main liaison and along with the support of the sales team answered all my question promptly and guided me through the process. Towson BMW is a “well-oiled machine”. More

BMW of Towson completed my daytime running lamp replacement and Airbag recall on my X6 in one day, sanitized and made it look brand new for pickup. Very friendly and courteous staff! replacement and Airbag recall on my X6 in one day, sanitized and made it look brand new for pickup. Very friendly and courteous staff! More

They got the car I wanted from another dealer. The car was in good shape and is very nice to drive. The delivery went smoothly so far was in good shape and is very nice to drive. The delivery went smoothly so far More

This is my third car purchase from BMW of Towson. It's always the same- excellent service, honest up front sales help and great people from sales to financing. Alex Goff is fantastic to work with. He wen always the same- excellent service, honest up front sales help and great people from sales to financing. Alex Goff is fantastic to work with. He went above and beyond to make it easy. Thanks! More