Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Towson
Towson, MD
881 Reviews
BMW of Towson is your go-to destination for all things BMW in the north Baltimore area, serving residents from Towson, Yorktown, Cockeysville, and Baltimore. Located in Towson at the corner of Kenilworth Dr and West Rd, our showroom is easy to find, too. From the latest new BMW cars and SAVs for sale, to our extensive and diverse pre-owned inventory, BMW of Towson has it all. Visit our website to learn more, and schedule a test drive today.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 881 reviews
February 13, 2021
Terrific experience. Tyler was great. He was knowledgeable and very responsive. He advocated a great trade-in value and discount on the extended warranty. Entire process was smooth from start to knowledgeable and very responsive. He advocated a great trade-in value and discount on the extended warranty. Entire process was smooth from start to finish More
by A Gormley
Employees Worked With
Jacqueline Wells, Tyler Lanham
February 13, 2021
3 HOURS waiting time for Oil change ( with appointment in advance). NO COMMENT!!!No communication and updates on service progress. ( only text with 23 seconds video for car inspection- the quickest inspectio advance). NO COMMENT!!!No communication and updates on service progress. ( only text with 23 seconds video for car inspection- the quickest inspection ever seen) More
by BMW customer
Employees Worked With
Employees don’t create rules and policies
February 13, 2021
Everyone was very professional and very helpful. Great car buying experience. Excellent customer service from everyone we spoke to. Would highly recommend to anyone looking for a new car car buying experience. Excellent customer service from everyone we spoke to. Would highly recommend to anyone looking for a new car More
by kknause
Employees Worked With
Bo Brand, Jacqueline Wells, Tyler Lanham
February 09, 2021
Efficient, professional, and trustworthy are just a few words to describe Terrence Savoy in the service department at BMW of Towson. The entire service department is great and I wouldn’t have my car servic words to describe Terrence Savoy in the service department at BMW of Towson. The entire service department is great and I wouldn’t have my car serviced any where else. More
by SRashid
Employees Worked With
Terrence Savoy
February 08, 2021
Good service by most. Very busy in early Am entry and Good service by most. Very busy in early Am entry and lack of details on process of keeping customer updated on service while I had to wait No on Good service by most. Very busy in early Am entry and lack of details on process of keeping customer updated on service while I had to wait No one provided direction of where customers could wait I had to find myself. This may have been early morning rush More
by Dr C
Employees Worked With
Thomas Wolff
February 02, 2021
Tyler Lanham helped me with the purchase of a new BMW X1. He was thorough, thoughtful and no-nonsense. I truly appreciated his help. The whole process took less than 2 hours. He was thorough, thoughtful and no-nonsense. I truly appreciated his help. The whole process took less than 2 hours. More
by Valerie C
Employees Worked With
Tyler Lanham
January 29, 2021
The professional attention I receive from Terrence Sawyer, as well as the quality of work by your service department keep me coming back to BMW of Towson. Sawyer, as well as the quality of work by your service department keep me coming back to BMW of Towson. More
by Theresa_bedoya
Employees Worked With
Terrence Savoy
January 29, 2021
Very efficient experience. Polite and willing to have me return in a week with any questions. Have used service department on my other BMW and was very pleased, return in a week with any questions. Have used service department on my other BMW and was very pleased, More
by Sfitzger
Employees Worked With
Jacqueline Wells, Leon Blake Brown
January 29, 2021
What a pleasure to work with Tom Wolff, my service consultant. I rely on his expertise when he responds to my questions and I find him to be mature , honest, and reliable. I like the technicians evalu consultant. I rely on his expertise when he responds to my questions and I find him to be mature , honest, and reliable. I like the technicians evaluation of my car which I can see thru their video. It’s very cool. More
by Advisor4502
Employees Worked With
Thomas Wolff
January 27, 2021
Blake and the dealership were thoughtful, attentive, and addressed all issues during my car purchase. It was seem less and very professional and I won’t hesitate to buy my next car from Blake! addressed all issues during my car purchase. It was seem less and very professional and I won’t hesitate to buy my next car from Blake! More
by bradleyamarcus
Employees Worked With
Leon Blake Brown
