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BMW of Towson
Towson, MD
881 Reviews
BMW of Towson is your go-to destination for all things BMW in the north Baltimore area, serving residents from Towson, Yorktown, Cockeysville, and Baltimore. Located in Towson at the corner of Kenilworth Dr and West Rd, our showroom is easy to find, too. From the latest new BMW cars and SAVs for sale, to our extensive and diverse pre-owned inventory, BMW of Towson has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 881 reviews
September 10, 2022
March 31, 2022, Advisor ordered a TCU component for a recall and never called when it came in. After 3 months I make an appointment for rear wiper replacement. It was not in stock so I paid and ordered i recall and never called when it came in. After 3 months I make an appointment for rear wiper replacement. It was not in stock so I paid and ordered it and the TCU was still not in. I made another appointment and the TCU was in but the wiper was not. Now we are in September 2022. I had my money refunded to my card. They unleashed the Doberman Pincher Service Advisor on me. After explaining the history, he showed no emotion and the body language said I don’t care. I had other things that needed attention on my car but I chose not to have BMW of Towson provide me service. I think I will get rid of this car (2017 X3 SUV). I am a teacher and I would or treat students or parents rudely, nw concern for their issues. Why does BMW of Towson have advisors? No one advised me just treated me like I was a problem. More
by Need Respect
Employees Worked With
Terrance Savoy
March 30, 2022
My pregnant wife and I went to check out a car at this location and the salesman treated us as if we were wasting his time for the 5 mins we were there. He barely held a conversation and didn't even ask u location and the salesman treated us as if we were wasting his time for the 5 mins we were there. He barely held a conversation and didn't even ask us any questions in what we were looking for or even what brings us there. After I pointed out a car to look at, he said he would be back and ended up helping another customer. Little did he know we had a check in hand from Navy Federal to buy a car same day. We wound up purchasing a car from Autonation Chevrolet, who provided us great service and accomendation as soon as we pulled up, even without an appointment. More
by nonducorduco311
Employees Worked With
Leon Blake Brown
December 31, 2021
Do NOT take your car here for service! I have had nothing but bad experiences over the last 2 years. Last Dec, I took my wife’s car in for basic maintenance check, and they told me it needed new tires. I onl but bad experiences over the last 2 years. Last Dec, I took my wife’s car in for basic maintenance check, and they told me it needed new tires. I only had 10k miles on it! I took it to a tire shop, and they said the tires were in great shape, just needed to be rotated. The BMW Towson tried to charge me $1500 for new tires! Then today, I took the car in again for maintenance. My wife booked the appointment online two weeks ago, and this was the earliest date available. However, the “free maintenance program” expired yesterday, so they wanted to charge me $529 for an oil change and brake fluid. Really? You don’t allow me to book an appointment before the maintenance program expires, but then won’t honor it when you finally have an appointment available? Never mind, I will take it somewhere else that doesn’t try to rip off the customer. Oh, and don’t waste your time talking to the manager (Carl Brand). He couldn’t care less! More
by M
Employees Worked With
Carl Brand
November 12, 2021
Everything was good except that i was told the service to balance and rotate my tires would cost $99. When I received my bill, the charge was $109 and then there was a $15 charge for "miscellaneous supplies" balance and rotate my tires would cost $99. When I received my bill, the charge was $109 and then there was a $15 charge for "miscellaneous supplies". Total of $125 - that's 25%higher than I was told by service rep. More
by langep
Employees Worked With
Terrence Savoy
October 05, 2021
Service visit was great and kept my day on schedule! Service rep Jessica was very good & video overview by the service tech an added feature which I liked Service rep Jessica was very good & video overview by the service tech an added feature which I liked More
by Cliff49
Employees Worked With
Jessica
October 01, 2021
It’s welcoming ,beautiful building and friendly sales people .my son and I are lucky to have tylor Lanham as our salesperson and Kirk Patel our Busjness Manager. I was impressed with tylor personality people .my son and I are lucky to have tylor Lanham as our salesperson and Kirk Patel our Busjness Manager. I was impressed with tylor personality introducing the car to us and explained all the features ,he made buyin a car so easy. More
by Tetemay
Employees Worked With
Kirk Patel, Tyler Lanham
September 30, 2021
My service experience with Derrick was timely, thorough and professional. Each need was stated and explained along with the cost and total. The video provided by the technician confirmed Derrick's explanat and professional. Each need was stated and explained along with the cost and total. The video provided by the technician confirmed Derrick's explanation and provided a visual look underneath the car, which was something that I found very helpful and enlightening. More
by robtwin37
Employees Worked With
Derrick Edwards
