BMW of Towson

Dealer Service Team, especially My Service Writer/Advisor, always accommodating, & efficient in handling my automotive service needs. Greg understands my priorites for good service. SSH Writer/Advisor, always accommodating, & efficient in handling my automotive service needs. Greg understands my priorites for good service. SSH More

Excellent service by Jonathan (Yoni) of the BMW of Towson service team. Positive, responsive, engaging and very meticulous in describing work needed/completed on my vehicle, Yoni is among the very best custo service team. Positive, responsive, engaging and very meticulous in describing work needed/completed on my vehicle, Yoni is among the very best customer service professionals I've worked with in an industry. More

Felt as if it was all hard core sales for a long term maintenance contract and upselling what really needed to be done for the service. Also, after agreeing to a price for repair, was called back and tol maintenance contract and upselling what really needed to be done for the service. Also, after agreeing to a price for repair, was called back and told it would much more expensive. The long and the short of it is that I had a $183 oil change with wipers replaced that we did not ask to be done. Total loss of trust in your service department. More

I rolled in for a low tire pressure without an appointment. The service person put air in my tires and discovered a screw in one tire. Greg Myers, my Service Technician was prompt in getting me se appointment. The service person put air in my tires and discovered a screw in one tire. Greg Myers, my Service Technician was prompt in getting me set up for a new tire and about two hrs later ( Greg warned me that they were quite busy) the car was ready. I was very pleased with the service and Greg is always very pleasant and professional. He always seems happy to provide the best service. More

Jonathan was great service advisor. I’m from out of town and a transmission light went on while driving to my daughter’s house. I took my car in for analysis. Jonathan explained what wa I’m from out of town and a transmission light went on while driving to my daughter’s house. I took my car in for analysis. Jonathan explained what was wrong and what I need to get repaired. More

Kelly and her team were great 10/10! I had a minor issue just over my warranty and it was taken care of o questions asked. much appreciated! I had a minor issue just over my warranty and it was taken care of o questions asked. much appreciated! More

This was by far the best car buying experience I have ever had. Simple as that! ever had. Simple as that! More

Stefan was a great service advisor. However the initial set up process was frustrating. They set me up with a loaner but then never had any reserved for me when I showed up. Stefan arra However the initial set up process was frustrating. They set me up with a loaner but then never had any reserved for me when I showed up. Stefan arranged a remarks but this could have been a more organized process More

We just purchased our first BMW. Kelly was very friendly, professional and helpful. We found the purchasing experience very easy. Kelly was very friendly, professional and helpful. We found the purchasing experience very easy. More

Yoni, did a great job, he was very professional and went above and beyond to make sure I got my car serviced but also to give it back to me asap above and beyond to make sure I got my car serviced but also to give it back to me asap More