BMW of Towson

Nice dealership; they had a better selection than other dealerships. Process was quick and easy. No complaints. dealerships. Process was quick and easy. No complaints. More

Excellent experience: prompt, efficient, loaner provided, all work and costs explained clearly. Wait at Enterprise for rental was a little longer than I would have expected and there was nearly an empty gas all work and costs explained clearly. Wait at Enterprise for rental was a little longer than I would have expected and there was nearly an empty gas tank that I needed to add gas. More

Had a couple issues with the car, mainly tires and rims that took a couple days. They didn't have any loaners so they paid for me to get a nice Rental from Enterprise. Took good care of the car and even se that took a couple days. They didn't have any loaners so they paid for me to get a nice Rental from Enterprise. Took good care of the car and even sent a video from the mechanic explaining his findings, very impressive. I lost my wallet that week and didn't have the means to pay the bill. The manager was kind enough to give me special approval to pay it once my credit cards came in the mail. I paid it the next day online. More

Very first experience with a dealer service that texted updates. An overall pleasant experience. Was only there on a recall, but plan on using them in the future. updates. An overall pleasant experience. Was only there on a recall, but plan on using them in the future. More

Great experience from beginning to end. Both Alfredo and Rickey made our car buying experience enjoyable. Both Alfredo and Rickey made our car buying experience enjoyable. More

I purchased my car from this dealership based on my research of their sales, service, attention to detail and professionalism of the dealer....and had high expectations...they have been exceeded..and research of their sales, service, attention to detail and professionalism of the dealer....and had high expectations...they have been exceeded..and by a wide margin More

I have been bringing my vehicles (3) to BMW of towson for over 15 years. I never had an issue in the past, and when I did have an issue with the service advisor they immediately corrected it to be agreeable over 15 years. I never had an issue in the past, and when I did have an issue with the service advisor they immediately corrected it to be agreeable to both me and BMW. This time I can't say the same and I feel very cheated. I came in for an oil change and multipoint inspection. I brought the vehicle in on my own and I made the appointment. When I was there I told the advisor that my battery seems like it's going and most likely will it require a battery. He quoted me a battery and then said the multi-inspection will cover that and I will let you know. I said okay, and then he said there is a brake flush that is required and I said, NO not at this time due to the need for a battery. I said explicitly the only thing I want is an oil change if needed, multi-inspection, and battery if needed. He printed out the long document of things that no one EVER goes over with people, they just point us where to sign. Given I told him what I wanted I didn't feel the need to look it over as I never had an issue in the past. I get a text mid day confirming a battery is needed and it will cost $483+tax. I texted back please replace battery. When I went to pick up the vehicle the total was $850.57. I proceeded to ask how what other charges besides the battery are on there. The service advisor and worse manager came over arguing with me saying there were standard scope things performed. I said I didn't give authorization as I said only things were oil, multi-inspection, and battery. An oil change wasn't due yet and I already have the 3 year plan regardless so that doesn't incur any additional cost. The manager threatened me saying I signed a "legal" document and I must pay despite the fact the service advisor didn't update for what we discussed. I feel this customer service discussion was so inappropriate that I was cheated. I will not bring my car back here knowing how their customer service acted in a totally in appropriate manner of which cost me a relationship that they don't value. They should have proceeded to either take the additional fee off my invoice or at least give a discount due to the miscommunication on their part. Instead they proceed to threaten and treat a customer as a 3rd class citizen. More

The service at BMW Towson was excellent. Each service professional was stellar. They were courteous, knowledgeable and efficient. They attended to my specific needs. Each service professional was stellar. They were courteous, knowledgeable and efficient. They attended to my specific needs. More

Nice showroom. Nice, low key salesmen. We worked with Chris Dixon and it was a good experience. Would recommend a BMW and this dealership. Nice, low key salesmen. We worked with Chris Dixon and it was a good experience. Would recommend a BMW and this dealership. More

I’ve bought many vehicles over the years and BMW of Towson was very easy to work with. Everything I negotiated through email matched to the numbers I received once I was at the dealership. They were pr Towson was very easy to work with. Everything I negotiated through email matched to the numbers I received once I was at the dealership. They were professional and courteous and respectful of my time. More