BMW of Towson

The service advisor was very friendly and knowledgeable about my vehicle. He was very helpful in answering all of my questions about my car. about my vehicle. He was very helpful in answering all of my questions about my car. More

Chris was efficient and took good care of me while my car was in the shop for several days awaiting parts. The repair was very costly, he helped me accept the expenditure calmly, just by being considerate. T was in the shop for several days awaiting parts. The repair was very costly, he helped me accept the expenditure calmly, just by being considerate. Thank you Chris, I wished you could provide a bigger discount to a loyal customer. More

Kristen took good care of me over text and phone and we settled on a good deal that I was happy with. They were great and always very respectful. Do recommend settled on a good deal that I was happy with. They were great and always very respectful. Do recommend More

Chris in the service department has been a delight to work with on my the issues that have popped up on my vehicle. Recently I also had a mysterious splatter of paint on my car and between Chris and the work with on my the issues that have popped up on my vehicle. Recently I also had a mysterious splatter of paint on my car and between Chris and the rockstars in their detailing shop they helped me clean it completely off. I've been very pleased with the service team at Towson. More

Great service my car is great and my salesman provided excellent service to me and my family. excellent service to me and my family. More

This was my first service experience at BMW of Towson and it was excellent! They were prepared for my arrival, checked me in efficiently, were friendly/helpful, and completed the work exactly on time. Could it was excellent! They were prepared for my arrival, checked me in efficiently, were friendly/helpful, and completed the work exactly on time. Could not have asked for more. Thank you ! More

Let me start of with my first contact with the dealership I was greeted by Casey he was awesome. He knew the car took you an a long road test to get a really good feel for the car did everything and more the I was greeted by Casey he was awesome. He knew the car took you an a long road test to get a really good feel for the car did everything and more then he said he would loved buying my vehicle from him. Then we move to financing and met Blake. Blake was good and knew his stuff not the fastest person and not quick to call you back if at all which is very frustrating but he got it done only because of Casey taking time to bring Blake’s paperwork to house and doing what he had to do to keep me happy love this guy. The sales managers ok at best they just want the sale. AutoNation makes the process of buying a car very difficult and frustrating to deal with it seems as if they went backwards in time and at times I felt like the police where going to come through the door and arrest me for wanting to buy a car it felt like. My biggest complaint of all is the stupid gong they make you bang as you walk out the door it’s embarrassing and cheesy and STUPID I would prefer you give me a shirt or hat with the logo or dealership name on it then to have to bang on a toy because I bought a car what are we three yrs old. Just give me my new keys and let me leave the dealership with a little pride and enjoy my new vehicle. The “BMW Genius” well I think my salesmen would have did a better job and helped me understand the car better the they did. Not saying he wasn’t knowledgeable but he had nothing vested in the deal and seemed very uninterested let me do it for you so I can get out of here kind of personality. I am giving the dealership 4 stars probably should be 3 stars for those reasons but I like to try and be fair. If the question was for Casey it would be 5 stars all the way. Thank you Casey for your time and honesty quick responses and going out of your way to make me happy which you managed to exceed my expectations keep up the great job. I think if the rest of the people I mentioned took the time they could learn lots from you. More

I love bringing my X5 here for service! Angie helped me with everything I needed and my oil change was completed promptly. Angie helped me with everything I needed and my oil change was completed promptly. More

Great service and communication from beginning to end, and very clear answers and explanations for any questions I had. and very clear answers and explanations for any questions I had. More

The BMW Towson part department really helped me out. I needed some parts on shirt notice for my car. I called in and they were easy to talk to and found what I needed right away. Ordered it and had it f I needed some parts on shirt notice for my car. I called in and they were easy to talk to and found what I needed right away. Ordered it and had it for pick up next afternoon. More