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BMW of Towson

Towson, MD

Overview
Reviews
Vehicles
4.7
881 Reviews
BMW of Towson is your go-to destination for all things BMW in the north Baltimore area, serving residents from Towson, Yorktown, Cockeysville, and Baltimore. Located in Towson at the corner of Kenilworth Dr and West Rd, our showroom is easy to find, too. From the latest new BMW cars and SAVs for sale, to our extensive and diverse pre-owned inventory, BMW of Towson has it all. Visit our website to learn more, and schedule a test drive today.
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700 Kenilworth Drive

Towson, MD

21204

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Showing 881 reviews

August 13, 2023

An outstanding dealership. The best service I have ever had. The personnel are are very kind and considerate, and are always looking out for you as a customer. More

by pvfc3251
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
LEVOI
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Aug 14, 2023 -

BMW of Towson responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 13, 2023

Experience we had at BMW of Towson was outstanding from Alfredo our Sales contact, Jose the sales Manager and Tyler Finance.Manager. We want to put an extra shout out to Alfredo, from the first email to More

by Danguill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfredo Barros, Jose Vielma, Tyler Lanham
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Aug 14, 2023 -

BMW of Towson responded

Hi Danguill, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Towson! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 10, 2023

Service was completed in timely matter and communication was excellent. Staff was very friendly and welcoming. More

by cryjones49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina
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Aug 13, 2023 -

BMW of Towson responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 07, 2023

Towson sales personnel were a 10, but my experience with the finance dept was the worst I have ever experienced. Once paperwork was signed I had questions. Send multiple emails and voicemails for one indi More

by Blacksahara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnathan Little, Leon (Blake) Brown, Kelly Cromwell, Jim S.
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Aug 08, 2023 -

BMW of Towson responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (667) 930-2458. We hope to hear from you.

August 04, 2023

Service was phenomenal. .. Yoni was very responsive and addressed my tire issue promptly... he firmly epitomizes customer service More

by jbsellinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Yoni Baron
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Aug 06, 2023 -

BMW of Towson responded

Hi, thank you for your kind review; we are happy to pass along your comments to Yoni here at BMW of Towson! Feel free to stop by if you ever need any more help.

August 03, 2023

An easy transaction, with all prices and terms made clear from the start. My trade was $5k higher than Carmax. More

by TH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfredo Barras
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Aug 07, 2023 -

BMW of Towson responded

Hi, we appreciate you taking the time to leave us a response. Feel free to stop by if you ever need any more help.

August 02, 2023

I took my car in and showed them a problem with water getting in Mr car, and a damage cawl and everything else was fix and replaced but the caw wasn't. I'm not happy about that, my car Dat there for a More

by Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Aug 04, 2023 -

BMW of Towson responded

Hi Jones, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (667) 930-2458 to discuss what we can do to help.

August 01, 2023

Great no problem's good customer service on updates information on repairs. Advisor Chris E. well informed on my car. K.Thompson More

by kevin.thompson318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Everett
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Aug 03, 2023 -

BMW of Towson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

August 01, 2023

Friendly, knowledgeable, efficient, helpful The staff at Towson BMW is exceptional! Could not have been any more friendly, interested and just really nice. More

by dennissatyshur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse and Rich Strickland
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Aug 01, 2023 -

dennissatyshur responded

All of the above is exactly how I felt. Very special place. Sincerely, Dennis Satyshur

August 01, 2023

There was unusual long wait for drop off and pick up on my recent visit. More

by lqinjhu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Aug 03, 2023 -

BMW of Towson responded

Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (667) 930-2458 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

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