BMW of Towson

Excellent service and attention to detail! My vehicle was serviced quickly and return immaculate! Book your appointment now! My vehicle was serviced quickly and return immaculate! Book your appointment now! More

Edit: I pray that I am able to purchase another car of this echelon in my lifetime and if I am it will absolutely not be from here. I genuinely feel I robbed of the moment I worked my xxx off for and drea this echelon in my lifetime and if I am it will absolutely not be from here. I genuinely feel I robbed of the moment I worked my xxx off for and dreamed of by a sales team that cared about nothing but their commission checks, only to later find that the sales tactic is illegal. I was told that if I purchased extended warranties/protection packages totaling over $14,000 that I "BMW" would lower my finance rate keeping my payment the same as what was showed to me on the estimated payment paperwork that goes off the generic 9.99% interest rate. But had I not purchased the extras I'd be stuck paying the higher interest rate. Without wanting to call the sales manager a liar to his face I hinted to him that I'm not an idiot. Dealerships have the ability to secure financing, still give an interest rate higher than what finance told them because it puts money in their pocket and that warranties/protection plans have nothing to do with finance. The sales manager STILL wouldn't budge. Tyler held me up for almost 5 hours pretending to keep going back and forth with finance to take the packages off when I should have simply been able to say "no thank you" sign the required documents and leave, while in the meantime my 3 year old child, girlfriend, family and friends have been waiting in the showroom the entire time!!! I got to the dealership at 3:45 and left at 8:30!!!!! We didn't even have time to go over the features of the car so it was hardly a delivery. A special order $100k car there was no ribbon on the car, no sheet covering the car for a special reveal and the detailer left the paint I paid $4500 for COMPLETELY MARRED. I was so stressed and exhausted in the dealership it actually brought me TO TEARS. Nobody ever tells you when you do a good job because it's what you're supposed to do. For that reason I always make it my point to leave positive reviews which initially I did when ordering the car with Alfredo and the sales manager Jose Vielma. They were amazing and I regret that I had to deal with anyone but them. Unless I am going to hear from owner of the dealership please do not even bother responding. I don't even want to bring the car here for service because I don't want to see the sales team. More

I have loved this dealership for the past 20 years since my first purchase! And after all these years, it remain true. my first purchase! And after all these years, it remain true. More

Took car in fir check engine light so I could take car for emission testing. They turned light off and said it was nothing. Two days later check engine light on with same error code from OBD reader. They for emission testing. They turned light off and said it was nothing. Two days later check engine light on with same error code from OBD reader. They fixed nothing and diagnosed nothing. Now they want more money to diagnose again for what they didn’t fix. They are liars and cheats!!! More

My car had a problem connecting with my iPhone. Many service staff worked diligently and several hours until they were satisfied the problem was corrected. I could not be more satisfied with my ser Many service staff worked diligently and several hours until they were satisfied the problem was corrected. I could not be more satisfied with my service writer,Yonni, the technician, Eric, and the sales personnel, Casey and Jonathan. BMW of Towson is the best More

Very friendly and responsive group of people. Answered all my questions patiently and were a pleasure to work with. Answered all my questions patiently and were a pleasure to work with. More

The Service Associate was “Excellent”. I appreciate the video walk through explaining the checks. However, I received multiple mailed discount offers, but apparently they require physical I appreciate the video walk through explaining the checks. However, I received multiple mailed discount offers, but apparently they require physical presentation to receive the offers?!?!. This is “POOR” customer appreciation. Minimally service associates should be aware of all existing offers and if verbally mentioned by the customer that offer applied to the service. Do Better BMW! More

I've been bringing my BMW to Towson over 15yrs, I admit when they made recent staff changes, I wasn't pleased since I had a consistent and great relationship with Derrick Edwards. However, I will continue when they made recent staff changes, I wasn't pleased since I had a consistent and great relationship with Derrick Edwards. However, I will continue to bring my vehicle for service because of the great service. Kristina Davis did a great job taking care of me my last visit! More

Greg Myers has always provided the best experience one could want when taking in their car in for service. He is professional and very knowledgeable about BMW's. He explains what the car needs in language could want when taking in their car in for service. He is professional and very knowledgeable about BMW's. He explains what the car needs in language that I can understand. It is clear that he wants you to have a good experience and that you get the best service that BMW of Towson can provide. More

Service was seamless, professional, and quick. Working with Mr. James Gugliette Jr allowed my experience to be top notch. Working with Mr. James Gugliette Jr allowed my experience to be top notch. More