BMW of Towson

Scheduling and actual oil change service portion was good. However, poor explanation for the additional suggested work taken by a potato cam was awful. Also, they didn't reset the service light, even af good. However, poor explanation for the additional suggested work taken by a potato cam was awful. Also, they didn't reset the service light, even after I asked the service advisor immediately when I noticed during pickup. Parts department couldn't be bothered to lookup parts I need. Basically, this dealership is not what is used to be. More

Very professional and thorough service representative, explained the warranty coverage and made it simple to understand explained the warranty coverage and made it simple to understand More

I enjoyed doing business with this dealership. There reputation for outstanding quality, honesty, and integrity is beyond other dealerships. I was blown away about how fast and easy the sales proc There reputation for outstanding quality, honesty, and integrity is beyond other dealerships. I was blown away about how fast and easy the sales process went. They meticulously explained every little detail about my car and were constantly in touch with me during the process. I was able to purchase the car of my dreams, had it delivered to my door steps, 700 miles away, in a matter of days from the comfort of my home in Chicago. They truly went above and beyond to provide to me a friendly and caring customer service experience. I will definitely recommend you to my friends and family. From the bottom of my heart Muchas gracias! More

Service work was thorough, but was anticipating to be given a written report when I picked up my car. This was ultimately done but not until we made several calls to the service desk. given a written report when I picked up my car. This was ultimately done but not until we made several calls to the service desk. More

Stellar. ..just absolute Stellar! Bar-None! If you haven't been here, you're doing YOURSELF a disservice. ..just absolute Stellar! Bar-None! If you haven't been here, you're doing YOURSELF a disservice. More

My service adviser James was very informative as to the service to be performed and arranged for me to have a loaner vehicle which was all electric. Since I had never driven an electric vehicle before, he service to be performed and arranged for me to have a loaner vehicle which was all electric. Since I had never driven an electric vehicle before, he took the time to carefully explain the operation of the vehicle which I greatly appreciated. He certainly represents your dealership in a very positive way. More

Both sales and service are very helpful and professional. Everytime has been a pleasure, fast and courtiest. professional. Everytime has been a pleasure, fast and courtiest. More

Service was very efficient with clear explanation and video of my car's service and performance status. Staff is friendly and attentive. video of my car's service and performance status. Staff is friendly and attentive. More

From the time I walked into the dealership I was greeted by Jasmina and she took great care of me through this experience. by Jasmina and she took great care of me through this experience. More

Casey Clark was incredible to work with. He is a real asset to the dealership. I would buy a car from him any day! He is a real asset to the dealership. I would buy a car from him any day! More