BMW of Towson

The sales experience was pleasant, however the detail was lacking for such a high priced vehicle. The brakes also need to be serviced already, however the sales person I am working with has been very helpful lacking for such a high priced vehicle. The brakes also need to be serviced already, however the sales person I am working with has been very helpful throughout this process. Time will tell once I go back if the dealership will correct this issue or not. More

Went beyond and above, accountable, fair, concise, trully cares, make things right when its not. Willing to work with you. When errors are made. cares, make things right when its not. Willing to work with you. When errors are made. More

Buying a car can be very stressful but my experience at BMW of Towson was excellent. My sales person, Jasmina, was great and always available to answer one of the many questions i had throughout the proce BMW of Towson was excellent. My sales person, Jasmina, was great and always available to answer one of the many questions i had throughout the process. i thought the sales price was fair. The only thing that could have been better was to have visibility on warranties in advance of delivery of the car. They are incredibly expensive. other than that, i had a great experience with everyone at the dealership. More

The best. Greg was great with my service very happy feelvery comfortable with my new service person Greg was great with my service very happy feelvery comfortable with my new service person More

Listened to my concerns, no issue with getting a loaner car, provided updates while car was in, explained what was found and how it was corrected. Great group of people to work with. car, provided updates while car was in, explained what was found and how it was corrected. Great group of people to work with. More

Staff is very is kind! My service advisor Chris was very thorough explaining my car repairs and made me feel comfortable. I also enjoyed the lounge while waiting for my oil My service advisor Chris was very thorough explaining my car repairs and made me feel comfortable. I also enjoyed the lounge while waiting for my oil change. More

Appointment was made in a timely manner. The rep always got back to me without my having to ask. Work was done timely without any mishaps. The rep always got back to me without my having to ask. Work was done timely without any mishaps. More

Jim went out of his way to make me feel like like a valued customer valued customer More

Scheduling and actual oil change service portion was good. However, poor explanation for the additional suggested work taken by a potato cam was awful. Also, they didn't reset the service light, even af good. However, poor explanation for the additional suggested work taken by a potato cam was awful. Also, they didn't reset the service light, even after I asked the service advisor immediately when I noticed during pickup. Parts department couldn't be bothered to lookup parts I need. Basically, this dealership is not what is used to be. More

Very professional and thorough service representative, explained the warranty coverage and made it simple to understand explained the warranty coverage and made it simple to understand More