BMW of Towson

Listened to my concerns, no issue with getting a loaner car, provided updates while car was in, explained what was found and how it was corrected. Great group of people to work with. car, provided updates while car was in, explained what was found and how it was corrected. Great group of people to work with. More

Staff is very is kind! My service advisor Chris was very thorough explaining my car repairs and made me feel comfortable. I also enjoyed the lounge while waiting for my oil My service advisor Chris was very thorough explaining my car repairs and made me feel comfortable. I also enjoyed the lounge while waiting for my oil change. More

Appointment was made in a timely manner. The rep always got back to me without my having to ask. Work was done timely without any mishaps. The rep always got back to me without my having to ask. Work was done timely without any mishaps. More

Jim went out of his way to make me feel like like a valued customer valued customer More

Scheduling and actual oil change service portion was good. However, poor explanation for the additional suggested work taken by a potato cam was awful. Also, they didn't reset the service light, even af good. However, poor explanation for the additional suggested work taken by a potato cam was awful. Also, they didn't reset the service light, even after I asked the service advisor immediately when I noticed during pickup. Parts department couldn't be bothered to lookup parts I need. Basically, this dealership is not what is used to be. More

Very professional and thorough service representative, explained the warranty coverage and made it simple to understand explained the warranty coverage and made it simple to understand More

I enjoyed doing business with this dealership. There reputation for outstanding quality, honesty, and integrity is beyond other dealerships. I was blown away about how fast and easy the sales proc There reputation for outstanding quality, honesty, and integrity is beyond other dealerships. I was blown away about how fast and easy the sales process went. They meticulously explained every little detail about my car and were constantly in touch with me during the process. I was able to purchase the car of my dreams, had it delivered to my door steps, 700 miles away, in a matter of days from the comfort of my home in Chicago. They truly went above and beyond to provide to me a friendly and caring customer service experience. I will definitely recommend you to my friends and family. From the bottom of my heart Muchas gracias! More

Service work was thorough, but was anticipating to be given a written report when I picked up my car. This was ultimately done but not until we made several calls to the service desk. given a written report when I picked up my car. This was ultimately done but not until we made several calls to the service desk. More

Stellar. ..just absolute Stellar! Bar-None! If you haven't been here, you're doing YOURSELF a disservice. ..just absolute Stellar! Bar-None! If you haven't been here, you're doing YOURSELF a disservice. More

My service adviser James was very informative as to the service to be performed and arranged for me to have a loaner vehicle which was all electric. Since I had never driven an electric vehicle before, he service to be performed and arranged for me to have a loaner vehicle which was all electric. Since I had never driven an electric vehicle before, he took the time to carefully explain the operation of the vehicle which I greatly appreciated. He certainly represents your dealership in a very positive way. More