BMW of Towson

My service advisor, James was great! He provided me with quick and professional service and made sure I stayed up to date on my vehicle's service status including any new findings of con He provided me with quick and professional service and made sure I stayed up to date on my vehicle's service status including any new findings of concern. More

I traded in a vehicle and purchased a used one. It was sincerely the best trade-in and used vehicle experience I've had. The trade-in value was almost exactly as I expected. The entire process was It was sincerely the best trade-in and used vehicle experience I've had. The trade-in value was almost exactly as I expected. The entire process was efficient and I never felt pressured in any way. Katie, the sales person, is a true car enthusiast and our conversation while waiting for financing made the time disappear. She was a pleasure to work with and I would not hesitate to work with her again. This was my first experience with BMW of Towson and I could not have asked for a better experience. More

i recently visited to have my oil changed and 2 air filters replaced. My price for this work was $1,068. (WOW, cost was crazy) The people were professional and responsive. It took about 1.5 hours to c filters replaced. My price for this work was $1,068. (WOW, cost was crazy) The people were professional and responsive. It took about 1.5 hours to complete work. Unfortunately, their complementary wash and vacuum was not working. Overall, experience was very good, price was crazy. i will have to consider alternatives in the future More

It is an extremely easy process from ordering, discussing the deal, financing options, and communications. Everyone I worked with was an absolute pleasure, including Vicky and the finance manager, Tyler. I l the deal, financing options, and communications. Everyone I worked with was an absolute pleasure, including Vicky and the finance manager, Tyler. I live in Pennsylvania and they made the out-of-state purchase frictionless. I intended to finance through my credit union but they provided me with more favorable terms. Overall, a superb buying experience, and I would be happy to recommend them to anyone. More

This review is shared between sales and service, as it was a coordinated effort. Both the sales manager and service manager were very professional and listened to my concerns. They both understood my was a coordinated effort. Both the sales manager and service manager were very professional and listened to my concerns. They both understood my concerns, and while they could’ve easily taken another route, they chose to listen and provide a quick resolution. A big shout-out to Jim S., John M., and Greg M.! It’s nice to know a business that prioritizes values and professionalism, as it’s far and few between these days. Towson BMW will get future business from me/my family due to how upstanding they are as a team. More

All Staff at BMW Towson are accommodating, friendly & knowledgeable... They take my concerns seriously & treat me fairly. I have been a Customer for over 30 years, & I will keep coming back. We acquir knowledgeable... They take my concerns seriously & treat me fairly. I have been a Customer for over 30 years, & I will keep coming back. We acquired 2 vehicles in the last 2 years, so both are under warranty, which the Service Advisor handles very well. Greg M., is my Service Advisor. More

Greg Meyers is always a pleasure to work with. My tire had a puncture and there wasn’t a replacement in stock. I was given a loaner 4 series coupe and told it would likely be a few days before the My tire had a puncture and there wasn’t a replacement in stock. I was given a loaner 4 series coupe and told it would likely be a few days before the tire was in. Somehow he was able to get the tire in and installed by the next day. More

BMW of Towson sets the bar for excellence in customer service, consistently going above and beyond to ensure a world-class experience. From the moment you step into their showroom, their commitment to cu service, consistently going above and beyond to ensure a world-class experience. From the moment you step into their showroom, their commitment to customer satisfaction is evident. The knowledgeable staff takes the time to understand your needs, guiding you with expertise and genuine care. Their attention to detail and dedication to providing personalized service not only meets but exceeds expectations. Whether it's sales or service, BMW of Towson proves that they are not just in the business of cars, but in the business of delighting customers. More

ALL I have to say is WOW, just an incredible experience I had with Jim Gugliette. This service advisor has been far but the BEST person I have ever seen working at this location. Owning a BMW for 5 years com had with Jim Gugliette. This service advisor has been far but the BEST person I have ever seen working at this location. Owning a BMW for 5 years coming to this service center nobody can top the patience and understanding this person has. I can't believe he is not the lead service manager here, definitely deserves this position. Side note, I love the Michelin tires he recommended! :) Please don't let this service adviser leave @BMW Towson- I will stay coming here just because of the care I was given. 100% More

Terrific service from Casey and everyone there! Made my first purchase of a BMW very easy. Would happily recommend/return. Made my first purchase of a BMW very easy. Would happily recommend/return. More