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BMW of Towson

Towson, MD

Overview
Reviews
Vehicles
4.7
887 Reviews
BMW of Towson is your go-to destination for all things BMW in the north Baltimore area, serving residents from Towson, Yorktown, Cockeysville, and Baltimore. Located in Towson at the corner of Kenilworth Dr and West Rd, our showroom is easy to find, too. From the latest new BMW cars and SAVs for sale, to our extensive and diverse pre-owned inventory, BMW of Towson has it all. Visit our website to learn more, and schedule a test drive today.
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700 Kenilworth Drive

Towson, MD

21204

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Showing 887 reviews

November 07, 2023

ALL I have to say is WOW, just an incredible experience I had with Jim Gugliette. This service advisor has been far but the BEST person I have ever seen working at this location. Owning a BMW for 5 years com More

by Willie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Gugilette
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Nov 08, 2023 -

BMW of Towson responded

Hi Willie, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 07, 2023

Terrific service from Casey and everyone there! Made my first purchase of a BMW very easy. Would happily recommend/return. More

by JMB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey, Alfredo
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Nov 09, 2023 -

BMW of Towson responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

November 07, 2023

Nancy was very professional, helpful, and kind, she explained everything clearly. I was 100% satisfy. More

by Papa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nancy
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Nov 08, 2023 -

BMW of Towson responded

Hi Papa, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 06, 2023

The service was great and the service writers were efficient and extremely cordial Very disappointed that my car was not washed or vacuumed. More

by aroth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
i dont remember
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Nov 08, 2023 -

BMW of Towson responded

Hi Aroth, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 06, 2023

Great service experience at Towson BMW. Jim, the service technician that I workded with, was exceptional! More

by jim52bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Nov 08, 2023 -

BMW of Towson responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 06, 2023

Very helpful and knowledgeable about the product I was purchasing. John Clark and Kenny did a great job More

by Michele
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Clark
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Nov 08, 2023 -

BMW of Towson responded

Hi Michele, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 04, 2023

Service department always organized and efficient. Excellent with communication regarding repairs and timing. Friendly and courteous associates. More

by Calwheaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina
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Nov 05, 2023 -

BMW of Towson responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Towson! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 04, 2023

Excellent car buying experience from Nancy, Jamal and Blake! This was our 7th BMW purchased at Towson BMW and another outstanding client experience, thank you! More

by donalmdoyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nancy, Jamal, Blake
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Nov 05, 2023 -

BMW of Towson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 30, 2023

The service was excellent, and everything was very well explained. Due to pricing of labor as a standard rate for each item fixed, my actual per hour labor charge was about $400.00 per hour, which seems e More

by Kris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Nov 02, 2023 -

BMW of Towson responded

Hello Kris, we appreciate you taking the time to leave us this feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (667) 930-2458. We would appreciate the chance to turn your experience around.

October 26, 2023

Great place to do business. The expectations we're met totally. Service advisor: Jessica Presley explained the work that needed to be done on my X1 perfectly. BMW at 700 Kenil More

by swannjre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Presley
Report | Print
Oct 29, 2023 -

BMW of Towson responded

Hi, thank you for taking the time to leave a review for us at BMW of Towson. We're happy we could meet your expectations! Feel free to stop by if you ever need any more help.

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