BMW Volkswagen of Topeka - Service Center

Review for BMW/VW Topeka I had a very disappointing experience with BMW/VW Topeka that I feel compelled to share. Over the past two years, I've been dealing with a recurring coolant leak that has yet t experience with BMW/VW Topeka that I feel compelled to share. Over the past two years, I've been dealing with a recurring coolant leak that has yet to be accurately diagnosed. Despite multiple visits, the service team has failed to pinpoint the source of the problem, leading to frustration and a significant waste of time and money. What really irked me was the apparent lack of professionalism in their approach to repairs. It seems they often replace parts without truly understanding the issue at hand, which only exacerbates the problem. Rather than a thorough diagnostic process, it feels like they’re just throwing parts at the car in hopes that something will resolve the issue. This trial-and-error method is not only ineffective but also incredibly costly. To date, I have spent over $8,000 on repairs that have not resolved the initial coolant leak. Overall, my experience with BMW/VW Topeka has been far from stellar. I expected a higher level of service and expertise, especially from such a well-known brand. Unfortunately, I cannot recommend their services based on my experience, and I would advise potential customers to seek out a more reliable repair shop. Save yourself the hassle and look elsewhere for your automotive needs. More

Parts service manager lied we take our vw in their every 5k miles, told us we needed new valve cover assembly because it's been leaking for A LONG TIME when I'm all reality he was waiting for the warranty t 5k miles, told us we needed new valve cover assembly because it's been leaking for A LONG TIME when I'm all reality he was waiting for the warranty to run out. He lied to vw of America saying it was the gasket, then lied and Said he never said that. Beware of their dishonesty. Even after VW of America said they'd take the case before they lied. Now I'm calling the federal trade commission and attorney general and BBB. Dieselgate after cheating twice was extended 3 months car only has 85k. Suppsed to be covered, then tell me they can't do it for a month so my injectors will fail. More

This current world we live in, good customer service is hard to find. I went in for tires and alignment. Service and communication were on point. I will be back. Everyone was very friendly and accommodatin hard to find. I went in for tires and alignment. Service and communication were on point. I will be back. Everyone was very friendly and accommodating. More

While on vacation in Colorado, I hit another pot hole with the same tire. Prior to leaving for vacation, Isaac and his Team scrambled to get a new tire for in a day for the original tire damaged from a with the same tire. Prior to leaving for vacation, Isaac and his Team scrambled to get a new tire for in a day for the original tire damaged from a pot hole in Topeka. Luckily, we made it back from Colorado without incident until the same tire replaced went flat. Again, Isaac and his team scrambled to get a new tire and get it on right away. Many thanks to the entire Service Team for your support and help in getting back on the road. Great job, again! More

The service team and skilled technicians are amazing. Prices are reasonable. I can bring my car in for service and no matter how old it is, my car treated as if it is brand new! Thanks Topeka BMW!! Prices are reasonable. I can bring my car in for service and no matter how old it is, my car treated as if it is brand new! Thanks Topeka BMW!! More

My buying experience with BMW was great 5 years ago. But, the servicing experience has been horrible. They're always saying they're working on it, but they've been working on it for a long time and it But, the servicing experience has been horrible. They're always saying they're working on it, but they've been working on it for a long time and it has never improved. The current service manager is one of the most non compassionate people I've met and his people skills are far from being acceptable. If he treats everyone that has an issue with the service in the manner he does than there will be a lot of people going elsewhere. I wouldn't recommend getting a vehicle serviced there for anything. I could go on about all of the issues I've had with them in the last 5 years, but I would have to write a book. They have 1 part to replace that they broke that will hopefully get replaced a month later and then I will be driving to a different BMW to get my vehicle serviced and I recommend anyone else to do the same. More

Excellent service with a smile. Shuttle took me for breakfast, then came pick me up promptly and my car was waiting for me. Couldn’t have asked for more. Shuttle took me for breakfast, then came pick me up promptly and my car was waiting for me. Couldn’t have asked for more. More

Was stranded in Topeka after oil went into coolant reservoir on a Friday. Left a message through the website that evening and they got me in to the shop first thing Saturday morning. Very efficient an reservoir on a Friday. Left a message through the website that evening and they got me in to the shop first thing Saturday morning. Very efficient and professional. Thank you! More

Great dealership things done in timely fashion appreciate The friendliness of the staff and things were done as stated The friendliness of the staff and things were done as stated More

Very easy to schedule (thank you, Melissa! ), on time for my service, and I even got a video of my 100 point inspection. ), on time for my service, and I even got a video of my 100 point inspection. More