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BMW of Topeka
Topeka, KS
201 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 201 reviews
June 16, 2021
I drove from Manhattan (1 hour) to have my car serviced. One of the primary reasons I purchased my BMW from the dealership was because I was promised a loaner car each time I had it serviced there. I arrive One of the primary reasons I purchased my BMW from the dealership was because I was promised a loaner car each time I had it serviced there. I arrived at my appointment and was told that they didn't have any loaner cars available. I had scheduled a couple of business meetings around Topeka while my car was being worked on so not having a vehicle available to me really threw a wrench in my day. They told me the shuttle could take me to my meeting and would pick me up in 5 minutes. I waited in the waiting area for 20 minutes and nobody came so I went and asked how long it would be and they said the driver was pulling around in a couple of minutes. I waited another 15 minutes. By this point, I'm 20 minutes late to my meeting. I got up again and asked if it would be faster if I just took an Uber because at that point, I just needed to go ASAP. They apologized and realized that the driver never came and got me and only picked up the other customer that was waiting outside and they didn't know I was still sitting in the waiting area. They finally got a vehicle and driver to take me but I was 35 min late to my meeting. When I got back to the dealership, I awkwardly wandered outside a couple of the offices (because there is no front desk) because I didn't know how to find out if my vehicle was ready. At other dealerships, I've always received a detailed report of the inspection of my vehicle including any areas of concern to watch for or upcoming maintenance that might be required. I didn't receive any of that info here. They just said it was "good to go" and gave me an invoice for the work they did. This was my first maintenance at this dealership after purchasing my car and I am wishing I didn't buy the service plan so I could have it serviced in Manhattan by dealerships I've had better experiences with. Not to mention, when I purchased the car, they lost my check and weren't very transparent during the sales process. I never leave reviews as it makes me very uncomfortable but this experience certainly left something to be desired. I'm hoping it will be better in the future and now I know not to schedule anything remotely important anytime around when I'm getting my car serviced. More
by ellenk
Employees Worked With
Melissa
June 15, 2021
While my experience with this dealer has been good, it is tarnished a bit. I’m thankful to Doug, and his communication and helpfulness through all of this. When it got super cold a couple months ago, my Pass tarnished a bit. I’m thankful to Doug, and his communication and helpfulness through all of this. When it got super cold a couple months ago, my Passat had a chip malfunction. My car has been in the shop ever since. While I understand this is not the dealers issue, as the chip is on back order because of the worldwide chip shortage that’s affecting everything, it’s rather upsetting be sold a car that won’t work longer than six months after you purchase it. They have done their due diligence in giving me a car to drive through the last three months, I don’t want I would do without that, even though the cars aren’t anywhere close to as nice as my car, I appreciate greatly still having the ability to drive and have a vehicle. Overall I 100% recommend Doug and the VW of Topeka, I’m just still, of course, upset with Volkswagen in general. I would love to have my nice Passat back. More
by will h
Employees Worked With
Doug
May 21, 2021
Victoria worked late evening to make sure everything was in place before showing up to the showroom. Once there, they were ready for me and we were treated very well! I’ve experienced another VW dealership in place before showing up to the showroom. Once there, they were ready for me and we were treated very well! I’ve experienced another VW dealership that was quite the opposite. I highly recommend this group! More
by Bsanders17
Employees Worked With
Victoria
May 16, 2021
Melissa always makes me feel welcome and takes care of things professionally. This dealership has improved dramatically under the new ownership. Keep up the good work! things professionally. This dealership has improved dramatically under the new ownership. Keep up the good work! More
by Tut
Employees Worked With
Melissa
May 14, 2021
Took my car for oil change [Passat tdi] and was done in about a hour. I have check the work they claim to did and they really did. The tires were set to right pressure, all liquids were top and they wanted about a hour. I have check the work they claim to did and they really did. The tires were set to right pressure, all liquids were top and they wanted to wash my car but the car was clean so I did not wash it. Was no sticker on the windshield that the oil is change and when I suppose to come back for new oil change which by me is not ok ,nobody told me nothing about it just send me out " You ready to go". I have paid 98$ for the service because they are in Topeka but they are overprice, higher then any other Volkswagen dealership. All other lets say for oil, fuel filter and DSG service want 550 to 600$ they want over 900$. Charging BMW prices on VW. I will probably coming for oil change nothing else. More
by ackov69
Employees Worked With
A guy with Mercedes shirt in BMW and VW service.???
April 18, 2021
Great service, Started service on my x3 right on time, had a super comfortable waiting area, and they finished 2 hours earlier than expected. Thanks! had a super comfortable waiting area, and they finished 2 hours earlier than expected. Thanks! More
by Jerry
Employees Worked With
Melissa
March 31, 2021
If I could give you NO STARS I would! This was the WORST EVER!!!! I legit will never bring my car back to Topeka BMW for service EVER again!!! What a xxxx show! I brought my car in cause the "Low oil pre EVER!!!! I legit will never bring my car back to Topeka BMW for service EVER again!!! What a xxxx show! I brought my car in cause the "Low oil pressure" light came on, I sat in the waiting room for 4 hours!!!! And then they came out and told me they would need to keep my car, and that I would have to go pay for a rental because they did not have any loaners for me to drive while they had my car! WHAT?!?!?! I had to put in a complaint/review on their Facebook Page in order to get a loaner--come to find out they have 2 separate accounts with rental services here in town for when they dont have loaners available but NO ONE there knew this information! So a week later I get a call and they tell me that they reset the computer so that the code isnt popping up anymore, but they wanted to order a "tool" to use on my car to make sure it was truly fixed, and then gave me the option of taking my car back until that tool came in- I was surprised that they would want to give me my car back not knowing if the issue was really fixed..So I told them I didnt want my car back till they knew for sure the issue was fixed. He said ok. A week later they call me and tell me my car is ready!!! I go pick it up and I dont even get 1 mile down the road and the "Low Oil Pressure" light comes on AGAIN!!!! So I immediately turn around and take my car back. They put me in another loaner. A week later I call to get the status of my vehicle and Kevin (the same guy I talked to before about the "tool") tells me---get this--- that he wanted to or a "tool" to make sure that the car was fixed!!!!!!!! Are you kidding me??? I was so upset that I went straight to the dealership to talk to Kevin face to face. Turns out he never ordered this "tool" that we had spoken about on the phone 2 weeks prior, and they gave me back my car knowing that!! I was told they would order this tool make sure my car was fixed and then I would get my car back. THEY NEVER DID THAT!! They replaced a sensor and gave me back my car. Soooo, now they still have my car, ordered this "tool" and learned that they would need to replace the Oil Pump. Fine. Right? So now the dealership has had my car for an entire month- yes 30 days!!!!!!! (Unreal). I call to get an update and Melissa tells me "Its probably going to be another 2 weeks before you get your car back because replacing the oil pump is a long and EXSPENSIVE job. EXCUSE ME?????? This is ALL WARRENTY WORK, what on earth does PRICE have to do with anything????????? Why would she even say that to me? So I called their Manager Robert Hellwig (whom I had communicated with several times- and he is a very nice/funny guy) he called them and seemed pretty upset for what she had told me. He called me back and said that I would have my car back by Thursday (This was a Monday). Ok.... Tuesday afternoon, Robert calls me back and says "Good News!! You will have your car tomorrow!" I was super super excited!! Wednesday (Now they have had my car for a month and 1 week), I waited ALL DAY for a call to go pick up my car and no one ever called. I called Robert Thursday afternoon. He asked how things were and I said they would be better if I had my xxxx car back. He said "What? You still dont have your car?" He calls the dealership and then calls me back and says that I should have my car by 3pm that day! Also tells me that when I go there he wants me to talk to Kevin only, not Melissa! Ok fine.. Whatever. I get there and Kevin says he doesnt know why Robert told me to talk to him...he was in the middle of a conference call and had no idea what was going on with my car...or what I needed to do to pick it up , so I ended up going through Melissa and she got my into my car. The inside of my car was filthy!!!! Black smudges all over my white leather seat. Took my husband 2 hours to clean! Car is working fine but good god the entire experience was just horrible. And all they did to make it up to me was pay for 1/2 of a tire that needed to be replaced. I mean I mad 2 full payments on that car and didnt even get to drive it. I WILL NEVER TAKE MY CAR TO BMW OF TOPEKA and I DO NOT RECOMEND ANYONE ELSE TO! PS: They keep wanting me to change my review on FB from when they made me wait in the waiting room for 4 hours and tried to get me to pay for a rental! Not Happening. More
by Krystle_Simpson
Employees Worked With
Melissa,Kevin Cole, Robert Hellwig
March 13, 2021
Great Service all around. Melissa always make sure I’m taken cate of. Will definitely recommend to anyone who want a quay service. Just make sure you get with Melissa and you’ll be in good hands. . taken cate of. Will definitely recommend to anyone who want a quay service. Just make sure you get with Melissa and you’ll be in good hands. . More
by Sgtp01
Employees Worked With
Melissa
March 13, 2021
Great service every time, Melissa always makes sure I’m taking care of. Hands down the best location for any service on Bmw. Just get with Melissa and you’ll be all set. taking care of. Hands down the best location for any service on Bmw. Just get with Melissa and you’ll be all set. More
by Sgtp01
Employees Worked With
Melissa
February 27, 2021
Without a doubt, the BEST experience I have ever had purchasing a new vehicle. Ted Lindner was knowledgeable and a pro at making this a win/win. No hassles or games! purchasing a new vehicle. Ted Lindner was knowledgeable and a pro at making this a win/win. No hassles or games! More
by brianbugara
Employees Worked With
Ted Lindner
