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BMW of Toledo - Service Center

Toledo, OH

4.7
514 Reviews

514 Reviews of BMW of Toledo - Service Center

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January 18, 2021

Always great experience Kyle was super and jumped in for Always great experience Kyle was super and jumped in for John! Very happy as always! Great service from 2 great guys! We trust them implicitly More

by schafs1102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 16, 2021

Bmw of toledo listened to what I needed to have done to my BMW and has a friendly atmosphere with great people that work there More

by Stevethomas313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim McAuley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 15, 2021

Excellent service, professional, prompt. All service team starting from advisors to technicians are the best. Special thanks to Kyle. He is one of best advisers. Also thanks to Jim and John for helping out. More

by agendy_82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim McAuley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 15, 2021

Service at BMW, Yark, is incredible. They always go the extra mile, extremely polite, timely and has always taken care of any issue. I will always purchase a car from these guys. More

by Cher.Silverman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 15, 2021

Excellent service and professional staff.I appreciate Excellent service and professional staff. I appreciate your job done in my BMW it’s good to have a dealer located so close to home More

by CONSTANZO.RODRIGUEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 15, 2021

The service we received was good. My dis- satisfaction lies with the unusually high cost of the repair compared to other service centers we have used. Should I ever recommend this service center I will ca More

by SUPERBEE4406PK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kyle Kissling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

BMW of Toledo responded

We apologize for your experience and appreciate you bringing this matter to our attention. Customer satisfaction is our #1 priority and have forwarded your review to proper management for further information. The $700.00 charge also included a vehicle check service that you were due for. As far as the cost of the ignition coils, the coils are made specifically for BMW and that may not be the case for the aftermarket parts that you were looking at. You used a coupon and Kyle did not charge for installation, as well. Your patronage is important to us and we hope you will give us another opportunity to serve you again in the future. If there is anything more we can do to help, please let us know.

January 14, 2021

Thanks Jim for going the extra mile to make sure the leak on our car was fixed. Much appreciated! We’ll return for the great service and friendly folks. More

by HEATHERCUESTA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim McAuley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 13, 2021

Excellent service. I truly feel it’s the best customer service in Toledo. Kyle told me I could come in immediately and John had a loaner vehicle ready when I got there. Took just minutes. When I brought b More

by Katie Carter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 12, 2021

The entire process was efficient and very well done. No problems or complaints at a ll. I was in and out of there very quickly. More

by nicolebporter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

January 12, 2021

Amazing staff! Very helpful during the entire service appointment! Kyle kept me informed Of how long the service appointment would take, which allowed me to take care of other errands I needed to accomp More

by SEAHAWKINOHIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

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