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BMW of Toledo - Service Center

Toledo, OH

4.7
514 Reviews

514 Reviews of BMW of Toledo - Service Center

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October 05, 2018

My BMY recall experience I chose to take our 328 to BMW of Toledo after receiving a recall, not only did they repair the current issue they also fixed two more recalls that I More

by Nathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Emerine
Oct 08, 2018 -

BMW of Toledo responded

Thank you for taking the time to share your BMW of Toledo service experience with us! We truly appreciate your review and recommending our dealership!

September 24, 2018

I was very disappointed with my recent visit . I was really disappointed with a recent visit to repair a door handle issue. Can not understand 2 hours labor for the job and swaps not given an expla More

by Loujg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Iseler
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2018 -

BMW of Toledo responded

We apologize for your experience and appreciate you bringing this matter to our attention. Customer satisfaction is our #1 priority and have forwarded your review to proper management for further information. You mentioned that you did not feel the explanations of charges was sufficient, and we want to clarify for you. We use the BMW recommended hours for repair for our customers in order to maintain a fair level of service for all our customers. It helps prevent the exact situation you bring up about honesty. If we have a standard unit of measurement for all our customers, we have nothing to be dishonest about, and it is backed by BMW themselves. Our techs are some of the most experienced around, and always have the most up to date training recommended by BMW, so to say they are incompetent is not a fair statement. We are sure you could find a non-BMW backed shop that could do some of the work for a cheaper price, but it wouldn’t have the same backing as a BMW or Yark Automotive Group repair. We definitely appreciate your business, and don’t want you to be in the dark about the charges, so please let us know if you have any other questions or concerns.

September 20, 2018

BMW X3 Dave in service is very nice, understanding and listens. I had a pleasant experience both time I have came to this dealership thanks for the good job. More

by Best grandma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Emerine
Sep 20, 2018 -

BMW of Toledo responded

Thank you for your great review! We appreciate your kind words and look forward to serving you again in the future!

September 13, 2018

Airbag Recall Great service department and work completed 30 minutes faster than estimated. Highly recommend for your service needs and a very good selection of new More

by William-312
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2018 -

BMW of Toledo responded

Thank you for your review recommending BMW of Toledo! We truly appreciate your patronage and look forward to serving you again in the future!

August 22, 2018

Another great visit Shout out to the great group in the service lane: John, Dave and Kyle always make you feel like family. Always a pleasant experience! Thanks! More

by BMW Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Emerine
Aug 22, 2018 -

BMW of Toledo responded

We appreciate you sharing your BMW of Toledo experience with us! We love knowing you had excellence service and look forward to serving you again in the future!

August 21, 2018

Flat tire I called at 4:30 to service about a flat tire on my BMW run flat tires. They had me drive right over and a service specialist stayed over his shift to More

by ddeppe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2018 -

BMW of Toledo responded

Thank you for sharing your BMW of Toledo service experience with us! We appreciate knowing you had a great experience and look forward to serving you again in the future!

August 07, 2018

Quick Dave in service was quick to respond. Very helpful and friendly. Clean nice looking service center since renovations John is always friendly and h More

by Gypsy627
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Emerine
Aug 08, 2018 -

BMW of Toledo responded

Thank you for taking the time to share your BMW of Toledo service experience with us! We appreciate knowing you are completely satisfied and look forward to serving you again in the future!

July 13, 2018

Flat tire Had a flat tire and John and the service team got me back on the road. Thank you for turning an inconvenience into a pleasant experience! More

by cms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2018 -

BMW of Toledo responded

Thank you so much for your review! We appreciate knowing you had a great BMW of Toledo service experience and hope to serve you again in the future!

July 03, 2018

Kind and efficient I had to give the highest rating because the service center is always friendly and efficient in getting me in and out while servicing my vehicle’s nee More

by Garri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2018 -

BMW of Toledo responded

Thank you for sharing your BMW of Toledo service experience with us! We truly appreciate your patronage and look forward to serving you again in the future!

June 21, 2018

Worst dealership ever!! Do not buy a car at Yark they are not honest with you and their service department"Dave" is the worst...bought a BMW there last year...had the oil cha More

by Jackibmw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Donaven Pierce
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Emerine, DJ Yark
Jun 26, 2018 -

BMW of Toledo responded

We truly apologize for your experience and regret that it has led to this negative review. Customer satisfaction is our #1 priority and have forwarded your review to proper management. Your vehicle was brought in last week for recalls and engine tick/belt noise that we diagnosed as an engine knock or tick. We recommended further diagnosis or engine replacement. We discovered that the oil filter in the engine was not factory and didn’t appear to be installed fully seated. Also, we found the oil cap was cracked. We have seen incorrect, aftermarket filters cause oil pressure problems in the past on various engines. When told you of our findings, you told us Midas had changed the oil previously. We changed the oil and put in the correct filter and the noise was better but still present. We advised that there was potentially internal engine damage. You were informed that the engine problem may have been caused by the aftermarket oil filter and installation, which can lead to oil pressure problems and engine damage.

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