BMW of Toledo - Service Center

Perfection with a smile My experience was with a recall on my Z4. Greeted at the service center without hesitation. Very friendly. Waiting area was clean and accommodating. T My experience was with a recall on my Z4. Greeted at the service center without hesitation. Very friendly. Waiting area was clean and accommodating. They had my car repaired in a short period of time. “Easy in easy out” 👍. Thank you! 😉 More

Service on my vehicle including window repair Kyle Kissling was my service agent and he was very knowledgeable, helpful, and kept me updated on my vehicles progress I give Kyle the highest recomm Kyle Kissling was my service agent and he was very knowledgeable, helpful, and kept me updated on my vehicles progress I give Kyle the highest recommendation possible, I believe that is a. 10! More

Oil change Extremely pleased. Jim, my technician was very courteous and helpful. I had several questions about my vehicle including suggested services and all Extremely pleased. Jim, my technician was very courteous and helpful. I had several questions about my vehicle including suggested services and all of my questions were answered. More

Recall Service; Spectacular The service advisor, John Iseler, was very helpful and friendly. His knowledge of the recall was very informative. I would highly recommend ALL BMW ow The service advisor, John Iseler, was very helpful and friendly. His knowledge of the recall was very informative. I would highly recommend ALL BMW owners to BMW of Toledo. Thanks so much to John and the service technicians. More

Maintenance Due Friendly Timely. Pleasant I found out that the maintenance warranty had changed with out any knowledge of this. It was quite a surprise and not Friendly Timely. Pleasant I found out that the maintenance warranty had changed with out any knowledge of this. It was quite a surprise and not a pleasant one. Quite a few things have changed in the 20 years of my being a customer I understand the need to be profitable I do feel as thought changes should come to those of us which are affected by the change I was thinking maybe i need to look into a different dealership when my lease is up, this was not the first time that lack of information affected me. John and Keith handled my situation in a most pleasant and helpful way. I gave me faith in the dealership again. Thank you both More

Great service department Great dealership to visit, great people, always willing to help a person in need. Great prices, great service. Free Starbucks coffee while you wait fo Great dealership to visit, great people, always willing to help a person in need. Great prices, great service. Free Starbucks coffee while you wait for your service and even a snack at no charge. More

Car Repair The team was courteous, friendly, and helpful. Never had a bad experience. I know my car is in good hands when I take it to Yark! The team was courteous, friendly, and helpful. Never had a bad experience. I know my car is in good hands when I take it to Yark! More

Did I “really” need the services performed? What started as an oil change and brake fluid bleed, ended up being spark plugs ($460), Fuel Injection Cleaning, ($275), Fuel Induction Cleaning ($400 What started as an oil change and brake fluid bleed, ended up being spark plugs ($460), Fuel Injection Cleaning, ($275), Fuel Induction Cleaning ($400), and a combined monthly le other things. Based on 60,000 mile “recommendations”, I walked out with a $1700 bill, and denied or deferred two other services recommended for another $700. I researched these services afterwards (shame on me) and apparently could have done for much less, if at all. Not a great feeling. Lesson learned. I hope this work was absolutely necessary. More

Excellent The dealership took care of the problems was courteous and kept in touch I was very pleased and have no negative comments The pick up and delivery of The dealership took care of the problems was courteous and kept in touch I was very pleased and have no negative comments The pick up and delivery of the car was also excellent More

Very Dissapointed 25 words aren’t enough. I had my car towed the day before my 0730 annual service. The car wouldn’t start because of fridgiid temps. Service rep told m 25 words aren’t enough. I had my car towed the day before my 0730 annual service. The car wouldn’t start because of fridgiid temps. Service rep told me it just happens. Went to pick up my X5 and was told it wasn’t ready. Told me other cars were serviced as parts came in. He said he could call the servicing tech - I said call him - Rep said he didn’t have his number. He went to office with manager - came back and told me it needed a part from Germany. he came back very apologetic, so that’s the extra star. Oil change completed on Saturday with excellent service rep. I’ve never experienced a service lying to me. More