BMW of Toledo - Service Center

Great communication and great care for health safety. Both Kyle and John were great in helping with the service experience all the way through. Total professionals to deal with. Five stars all the way. Both Kyle and John were great in helping with the service experience all the way through. Total professionals to deal with. Five stars all the way. More

Always a GREAT EXPERIENCE Always A GREAT EXPERIENCE when I take my car in for service. John does a great job of getting me in and out in a timely manner. Always A GREAT EXPERIENCE when I take my car in for service. John does a great job of getting me in and out in a timely manner. More

Quick and easy Kyle did a wonderful job of communication during this difficult time. Was able to get our vehicle service completed and disinfected as well. That lo Kyle did a wonderful job of communication during this difficult time. Was able to get our vehicle service completed and disinfected as well. That loaner car was sweet, just wish the weather would have cooperated so I could have put the convertible top down! More

Service was good The service was great. I appreciated the loaner car. There is a dent/scratch on the rear passenger side of my car which wasn't there when I dropped The service was great. I appreciated the loaner car. There is a dent/scratch on the rear passenger side of my car which wasn't there when I dropped it off, however, not bad enough to be too worried about. My car was serviced, but my service reminder light is still on, that is annoying, I am attempting to figure out how to get it off. Overall, my experience was great. John was terrific and your coronavirus protocol is excellent. I wish everyone there health and hope things revert to normal soon for everyone. More

Great Support and Service Thanks for the great service ! The team always meet my expectations with knowledgeable service, loaner (which helps a lot) and sales. Highly recommend Thanks for the great service ! The team always meet my expectations with knowledgeable service, loaner (which helps a lot) and sales. Highly recommended. Thanks again guys ! More

Great service Knowledgeable, friendly staff. Service department is among the best. I can trust what they are advising me needs done, is true. James did a great job Knowledgeable, friendly staff. Service department is among the best. I can trust what they are advising me needs done, is true. James did a great job. More

You guys are handling very well the situation of COVID-19, in all aspect. Drop off, loaner, follow up, payment and delivery. I appreciated it. Thanks Jim. Stay safe COVID-19, in all aspect. Drop off, loaner, follow up, payment and delivery. I appreciated it. Thanks Jim. Stay safe More

This dealership is HORRIBLE!!! They’re dishonest, rude, not friendly, snobbish, and plain out liars and thief’s. I’ve been in business with this dealership since 2017, and have had one after another unplea not friendly, snobbish, and plain out liars and thief’s. I’ve been in business with this dealership since 2017, and have had one after another unpleasant visits to the dealership. From charging me for what’s suppose to be a courtesy vehicle to overcharging me for repairs due to the economic situation has gotten me to want to disassociate myself from the brand entirely. Unfortunately this is the only dealer close to me within my area so I am ultimately at a crossroads with parting with not only a vehicle I absolutely love but also the brand as a whole. This dealership needs a complete makeover within its morals, ethics, and customer service. WORSE EXPERIENCES EVER More

excellent service BMW of Toledo has always provided excellent service. My SA, Kyle, took excellent care of my needs and addressed all my concerns. I highly recommend BMW of Toledo has always provided excellent service. My SA, Kyle, took excellent care of my needs and addressed all my concerns. I highly recommend BMW of Toledo More

Looking out for customers I received my usual great service. The dealership also practiced strong social distancing without losing efficiency. A courtesy lease vehicle was av I received my usual great service. The dealership also practiced strong social distancing without losing efficiency. A courtesy lease vehicle was available for me. It was clean and disinfected. More