BMW of Toledo - Service Center

Break down service Service provided was excellent to say the least. Ultimately it took 5 weeks plus to complete the work due to faulty parts supplied by BMW. Throughout Service provided was excellent to say the least. Ultimately it took 5 weeks plus to complete the work due to faulty parts supplied by BMW. Throughout the period our service advisor, John Iseler kept us well informed and went the extra mile on all aspects of the process. More

Helpful, made good suggestions. Also, gave me some options i wasn't aware of. Plus Kyle always stays professional and on task. Thanks for your help. options i wasn't aware of. Plus Kyle always stays professional and on task. Thanks for your help. More

Considerate prompt and effective service and salesPhone calls or return promptly and I’m K-pop dated as to the status of my service call calls or return promptly and I’m K-pop dated as to the status of my service call More

John continues to provide honest and excellent service to me and my vehicle! I am always confident in the work done and if I have an issue, it always gets solved. The option of a loaner vehicle has been incr me and my vehicle! I am always confident in the work done and if I have an issue, it always gets solved. The option of a loaner vehicle has been incredibly useful and gives me more flexibility in scheduling service for my vehicle. More

They quoted me around 1000 dollars for the water pump replacement on my 2008 BMW 528 xi,and additional 600 dollars for recommend replacement of the thermostat. When I asked what is the reason for the exo replacement on my 2008 BMW 528 xi,and additional 600 dollars for recommend replacement of the thermostat. When I asked what is the reason for the exorbitant fee for the thermostat replacement, Jim told me that the price reflects the fact that the access to the thermostat required significant amount of labor because it's not in the same vicinity as the water pump. That is not true. I was told a lie. The whole reason for the recommendation to replace the thermostat in the same time when the water pump is exactly because of the fact that they the labor required to get to the water pump and thermostat,both,is the same, because they are close by,and the replacement of the thermostat is a preventive maintenance/ measure because it saves the labor required in it's eventual replacement in the future. So I went with another shop which replaced both, water pump and thermostat for 1000 dollars. I saved 600 dollars . I was however send a bill from this dealership,149 dollars for the diagnostic,and additional bill for using shop supplies ( which is another lie). I contested the bill for the shop supplies. Only the diagnostic code reader was used,and I am charged exorbitant amount (149 dollars) just for that alone, but that wasn't enough, they are charging for using shop supplies, which in fact didn't use. When I told Jim I will take the car somewhere else,he immediately said that he wants me to bring the loaner car . I told him I would tomorrow ( I was at work) . He insisted that he needs the car because he had other customers ( ???). I am entitled to have a loaner car. It's in our agreement. That man was not only lying on the phone, but also had some patronising superiority issue ( I wasn't good enough to have the car). I told him that I would bring the loaner car tomorrow morning, which I did. Very unpleasant experience. I do not want to deal with this BMW representative again. More

This BMW location is the best! They took care of my Beemer and also kept me informed of the progress. Also, my car was beautiful when I picked it up. They had it outside shining and the inside was so Beemer and also kept me informed of the progress. Also, my car was beautiful when I picked it up. They had it outside shining and the inside was so clean! Thank you so much! I appreciate the extra touch! More

Very thorough and professional staff Instruction was clear Very accommodating drop off and pickup arrangements for a loaner were very easy I felt respected as a client clear Very accommodating drop off and pickup arrangements for a loaner were very easy I felt respected as a client More

BMW team is awesome They are always courteous, kind , BMW team is awesome They are always courteous, kind , respectful and professional. Most of all trustworthy!!! I am always greeted with a smile G BMW team is awesome They are always courteous, kind , respectful and professional. Most of all trustworthy!!! I am always greeted with a smile Great team!!! More

Excellent service everything was well explained and I was kept up to date on the progress of my recall repairs. Jim was very attentive and knowledgeable. kept up to date on the progress of my recall repairs. Jim was very attentive and knowledgeable. More

Kyle always does a good job and takes good care of my vehicle. I appreciate that the staff wore masks and were prepared to deal with the current situation. vehicle. I appreciate that the staff wore masks and were prepared to deal with the current situation. More