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BMW of Toledo - Service Center

Toledo, OH

4.7
514 Reviews

514 Reviews of BMW of Toledo - Service Center

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July 12, 2020

Great experience from start to finish! Sales and finance team were super accommodating and made the process effortless at my end! The service department has also knocked it out of the park for my first visi More

by DDIBART
Recommend Dealer
Yes
Employees Worked With
Glen Maiden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

July 12, 2020

Great experience On time as promised Service was Great experience On time as promised Service was excellent Although I was not scheduled for the service but they took me emergently and able to p More

by RAHEELJAMAL
Recommend Dealer
Yes
Employees Worked With
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

July 11, 2020

Service staff is outstanding! They are knowledgeable, attentive to detail, and customer-oriented. John Iseler, the SA,kept me informed throughout my visit. He and other BMW staff always embody the highes More

by jsf617
Recommend Dealer
Yes
Employees Worked With
Steve Kizewic
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Mallett
Jul 13, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

July 10, 2020

I like this service center. They have always done a great job on my car. And the service they extend in getting your car back to you is in a reasonable amount of time. More

by JAZZIET57
Recommend Dealer
Yes
Employees Worked With
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

July 10, 2020

Jim at BMW of Toledo was tremendous and very helpful. Everything was handled quickly and professionally. He was very helpful in coordinating all of the service issues with my car. More

by pbolger
Recommend Dealer
Yes
Employees Worked With
Jim
Jul 13, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

July 09, 2020

Service is normally outstanding but with the new process due to Covid however on drop off and pick up I feel the wait was excessive. Please be mindful that people are sitting in the hot sun. More

by OHIOICT
Recommend Dealer
Yes
Employees Worked With
John Iseler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2020 -

BMW of Toledo responded

Thank you for your review and bringing this matter to our attention. We appreciate knowing your experience and value your feedback because it allows us an opportunity to investigate these issues and correct them within our company. You can be assured that we have shared your feedback with the appropriate department, team members and proper management. Your patronage is important to us and we hope you will give us another opportunity to serve you again in the future. If there is anything more we can do to help, please let us know.

July 09, 2020

Your service advisor associate(John)was very helpful and professional. The service techs dropped the ball. I think work was done that was unnecessary. Your service advisor only advise what the techs a More

by chris
Recommend Dealer
No
Employees Worked With
John Iseler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bailey
Jul 10, 2020 -

BMW of Toledo responded

Thank you for your review and bringing this matter to our attention. We apologize for your experience and have forwarded your concerns to proper management for further information. We base our repair recommendations on fault code memories, diagnostic test plans, observed symptoms and published service bulletins provided by BMW. Your vehicle arrived with an unknown history and multiple vehicle fault codes stored. Diagnostic test plans and known service bulletins were followed and unfortunately, multiple repairs were necessary. We apologize for not fully explaining this and any miscommunication that happened during the consultation with your advisor.

July 08, 2020

Have had nothing but good experiences when at Yark BMW. They are professional and courteous and are doing their best to keep customers safe during these trying times. More

by Bgsurick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim McAuley
Jul 09, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

July 08, 2020

Routine service Both Kyle and Bailey were really nice and very attentive. The service was provided quickly and efficiently. The dealership was very accommodating. The More

by ADRATTY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bailey Hejl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

July 07, 2020

I have never had any problems here staff is nice and helpful.?would go back again everyone seems knowledgeable about services needed turn around time was good More

by DEBNDON1
Recommend Dealer
Yes
Employees Worked With
Mason Bryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

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