BMW of Toledo - Service Center

Excellent service work completed on time very happy with the service department I would recommend BMW of Toledo for service Kyle Kissling was very professional also ! the service department I would recommend BMW of Toledo for service Kyle Kissling was very professional also ! More

1. Still trying to wrap my mind around over $1300 in labor costs for no more than 3-4 hours of work. It’s a shame that labor costs are not actual hours worked but a “calculated” number by the dealership labor costs for no more than 3-4 hours of work. It’s a shame that labor costs are not actual hours worked but a “calculated” number by the dealership. 2. Issue with customer service, no one knew where my car was at the time of pick up. I waited five minutes standing next to two service guys having a conversation with a cute blonde about her day. Finally one guy ran out of the office to ask what I wanted. 3. To add insult, I found my car on my own but realized it had water spots everywhere, so I had to take it directly to the car wash. I brought the car in just for rear brake pad check. Can’t tell if the quality of work is good because it was mostly verification of systems, other than installing a new battery and brake pads. No engine work, no mechanical issues, but $2100 later. I’m done. Going across the street tomorrow . More

Wasn’t too please with my experience. At first it was because I was not able to get a loaner. I understand you have to be 21 and I’m only 20, but with my job I drive all sorts of cars. I drive customers because I was not able to get a loaner. I understand you have to be 21 and I’m only 20, but with my job I drive all sorts of cars. I drive customers home, and customer vehicles. I’ve driven hellcats and stuff like that. The one thing that really bothered me though was the inspection. They marked everything as good on my car even though I know there is a coolant leak. When I got the paperwork of the inspection back it said nothing about a coolant leak. I was hoping the inspection would show me what’s wrong with my car and why it’s leaking but it didn’t. It almost seemed like they glanced at my car real quick and just said “Good”. Was fairly disappointed with that. More

I came in a week ago so service could look at my car and order the needed parts. When I came in for my appt, the parts had not been ordered. Kyle made sure to order the parts himself this visit, apologize, order the needed parts. When I came in for my appt, the parts had not been ordered. Kyle made sure to order the parts himself this visit, apologize, and set up an appt for my car to get picked up next time since I live an hour away. (Not Kyle's fault the parts weren't ordered last time) More

BMW Toledo provides excellent customer service. As always, everyone is professional and polite making the experience very pleasant. My vehicle was repaired promptly as promised. Thank you! always, everyone is professional and polite making the experience very pleasant. My vehicle was repaired promptly as promised. Thank you! More

John Iseler in service is too notch and very attentive to the needs of his customers. He’s one of the main reasons I buy at Yark BMW. the needs of his customers. He’s one of the main reasons I buy at Yark BMW. More

Service was easy to schedule and performed in the estimated time frame. Staff communicated clearly and explained the outcome. Car was clean after the service. estimated time frame. Staff communicated clearly and explained the outcome. Car was clean after the service. More

Always friendly.Truly listens when explaining a problem . John has always been the constant professional and just an incredibly nice person.And tries to get everything done in a matter. John has always been the constant professional and just an incredibly nice person.And tries to get everything done in a matter. More

I was flabbergasted by the cost for all the repairs. The service department had the vehicle for one full day. Assuming the technicians take an hour lunch break, they worked approximately 9 hours total on th service department had the vehicle for one full day. Assuming the technicians take an hour lunch break, they worked approximately 9 hours total on the vehicle. Total labor charges were 1975.45 which computes to an hourly labor rate just under 220.00 per hour. Honestly, for this expense, I will need to look elsewhere for my service needs other than warranty work. Yark is just getting too expensive. I’ve been a loyal customer since 2005 and d SS pent a lot of money in the service department over the years with no complaints. More

Had a wonderful encounter with John. Very friendly and knowledgeable. He stayed with me till the end. He's 5 star gentleman!! Overall experience with the dealership was excellent Thank you. knowledgeable. He stayed with me till the end. He's 5 star gentleman!! Overall experience with the dealership was excellent Thank you. More