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BMW of Toledo - Service Center

Toledo, OH

4.7
514 Reviews

514 Reviews of BMW of Toledo - Service Center

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October 08, 2020

This Dealership always has treated me with respect and integrity. Even through the hard times we are in they have been gracious and helpful with any questions or concerns I’ve had. More

by HWERKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim McAuley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 08, 2020

Fast, friendly service. No troubles and a complete list of everything fixed. Easy drop-off and timely notification on when the car was finished. Always nice to get a carwash too. More

by Greg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 07, 2020

Firstly, dealer services was a just manual text book but the service representative wasn't. He was arrogant with 90210 attitude. It shouldn't be so hard to get just a getting regular maintenance check up! More

by sunnyano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Iseler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

BMW of Toledo responded

We apologize for your experience and appreciate you bringing this matter to our attention. Please understand that we do try to serve our customers the best we can and sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you. You can be assured that we have shared your review with the appropriate department, team members and proper management. Your patronage is important to us and we hope you will give us another opportunity to serve you again in the future. If there is anything more we can do, please let us know.

October 06, 2020

Jim got a good job getting this repair corrected. Last time it was in it had the ongoing problem. This time it was taken care of efficiently and well done. More

by cboss0
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim McAuley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 06, 2020

Very pleasant service experience with Jim. All the issues I had were addressed and the car was ready in a timely manner. BMW of Toledo is top notch for sales, service & repair. More

by maureenhm67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim McAuley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 06, 2020

Only complaint issue was we were told our car was ready via a phone call and we had to wait for nearly 30 minutes at the dealership to get our car. The price fir the oil change used to to reasonably priced More

by steven.barmash
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your feedback with us! Your patronage is important to us and we hope you will give a chance to serve you again in the future!

October 06, 2020

Met all my needs.. good communication. Polite and courteous. Would come back again and have BMW serviced Again and again and again and again and again More

by Mcgoos600
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 06, 2020

The service department here is amazing. Kyle and Luke? were great. Everything was on time and they were very friendly and beyond professional. I was very happy with my experience in the service department More

by patriciajacquelyn
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke
Oct 09, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your experience with us! We appreciate your business and look forward to serving you again in the future!

October 05, 2020

I would give you guys 0 stars if I could. Techs take a week to figure out what is wrong then you set up an appointment to fix it and guess what they magically find more stuff because all they do is work o More

by JR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim McAuley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2020 -

BMW of Toledo responded

We apologize for your experience and appreciate you bringing this matter to our attention. Customer satisfaction is our #1 priority and have forwarded your review to proper management for further information. Customer satisfaction is our #1 priority and always strive for an exceptional experience. We would love the chance to speak more to you about this; unfortunately, we are unable to find anything under this username. When you have a moment we would appreciate any additional information you can provide to investigate this further- Name vehicle is under? How can we reach you? Please forward this information to customersupport@yarkauto.com. We look forward to hearing from you.

October 05, 2020

Everyone I talked to was very nice. No problems. I spent a little too much on this fix than it should have been. BMW is expensive. More

by Jfry4115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

BMW of Toledo responded

Thank you for your review and sharing your feedback with us! We appreciate your business and look forward to serving you again in the future!

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