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BMW of Toledo - Service Center

Toledo, OH

4.7
514 Reviews
Call Service Center (844) 866-3076

514 Reviews of BMW of Toledo - Service Center

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November 12, 2023

They have had my car since September! Bill changed from 2k to 2500 to now over 9k Allllll under their watch. Their mechanic broke a bolt and caused a domino effect and bmw expect me to pa More

by lakeeta.hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mechanic, Service dept
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Nov 21, 2023 -

BMW of Toledo responded

Lakeeta, we’re committed to providing the highest level of service for all our clients. Unfortunately, we’re not always able to see the full extent of damage without some disassembly and diagnostic work. This is especially true when a higher mileage vehicle is towed in with internal engine problems. We’d like to always tell customers that their service contract covers the repairs, but your contract companies sent their own inspector, who determined the needed repair isn’t covered. We are always willing to help out a customer and encourage you to contact our Service Director, Keith Wallace at 419-842-7976, to discuss your options.

October 06, 2022

I had an issue that wouldn’t go away and came to my help and fixed my car in a day. More

by Ebsimonds
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2022 -

BMW of Toledo responded

Thanks for the five stars! We hope to see you back here at BMW of Toledo for all of your future automotive needs!

September 21, 2022

I only had an oil change and basic inspection. Nothing complicated, but it was handled professionally and promptly. More

by thomasmt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2022 -

BMW of Toledo responded

Thank you for visiting BMW of Toledo! We appreciate the positive feedback and hope we can be of service to you again in the future!

August 23, 2022

This dealer helped me get home and to the shop even though my car was making a scary sound. Followed up w a video showing the problem and my car was good to go the next day. More

by Catherinecarroll45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kizewic
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim McAuley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2022 -

BMW of Toledo responded

Thanks for the five stars, Catherine! We hope to see you back here at BMW of Toledo for all of your future auto needs!

June 15, 2022

Jim was excellent! We had a flat tire and he had us in and out of there quickly! More

by mkramer07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim McAuley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2022 -

BMW of Toledo responded

Thank you for the five stars, Jim! We hope to see you back here at BMW of Toledo for all of your future auto needs.

May 14, 2022

Customer experience is great all the time. They do what they say they will do. More

by bruce.samuelson64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Trombley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2022 -

BMW of Toledo responded

Thank you for trusting BMW of Toledo with your business, Bruce! We're grateful for your support and look forward to seeing you next time!

April 28, 2022

Service was good prices always questionable. The labor makes it almost impossible to continue doing business with your company, overall I was pleased More

by Clyde9nine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Iseler
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2022 -

BMW of Toledo responded

Thank you for the review and feedback - we will pass it along to our management team. Please don't hesitate to reach out directly if you'd like to speak with us further. Thanks again.

March 12, 2022

John Iseler always delivers first class service. Work is done right the first time and communication is excellent. They're very considerate of my time and I appreciate that. More

by Ryan C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Iseler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Kops
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Mar 14, 2022 -

BMW of Toledo responded

Ryan, we are so proud to hear that John and the team at BMW of Toledo could take great care of you! It is our privilege to provide first-class service for you!

December 17, 2021

Excellent service and attention would gladly recommend Kyle as the best service for all my car needs More

by Carl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2021 -

BMW of Toledo responded

Thank you for your kind review, Carl - it means a lot to all of us here at BMW of Toledo!

December 17, 2021

Yark Toledo BMW always goes the extra mile for us. All departments are top notch. We have been especially pleased with the service department. More

by mpowers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Kissling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie
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Dec 17, 2021 -

BMW of Toledo responded

Thank you for being a BMW of Toledo customer! We're glad our team continues to provide you with exceptional service and we look forward to seeing you at your next visit. Take care!

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